eBay

theoldestfart · ‎12-06-2013

After waiting close to 2 weeks to receive item 290980972389 I feel that the Item Is Not As Described. The power supply has caked on dirt/dust on one side which tends to indicate that indeed it has been used. I have attached a picture to get some feed back from others

dipmicro · ‎12-09-2013

75.80W19G001 is aftermarket power supply for projector PD120D, first ship Dec 2005, last ship Jul 2007, it was sitting in warehouse for years.

How do you figure it is not new if it's dusty? The two are not exclusive. Btw. "Open box" may been used by a customer before returning to the dealer. Use could be repeated by another customer, if you return, it will be tested and restocked as New, Open Box. Seller states it was never used, so it probably just accumulated dust in the warehouse.

IMO, unless item is non-functioning or has obvious signs of wear, filing Not As Described will be abuse of ebay protection.

theoldestfart · ‎12-09-2013

@dipmicro wrote:
75.80W19G001 is aftermarket power supply for projector PD120D, first ship Dec 2005, last ship Jul 2007, it was sitting in warehouse for years.

How do you figure it is not new if it's dusty? The two are not exclusive. Btw. "Open box" may been used by a customer before returning to the dealer. Use could be repeated by another customer, if you return, it will be tested and restocked as New, Open Box. Seller states it was never used, so it probably just accumulated dust in the warehouse.

IMO, unless item is non-functioning or has obvious signs of wear, filing Not As Described will be abuse of ebay protection.

The description says "Open box. Item never used." If a customer used it then it is not new. It is used.

Dust that simply settles on an item is one thing. That dust rubs off easily. This item has brown dirt that is impacted on components on one side of the power supply. So badly impacted that when one runs your finger across the area the brown dirt remains on the component. Impact dirt like that is not caused by sitting on a shelf in a warehouse. It is caused by being used in a projector. Also one of the connectors has been marked with a letter in a magic marker as well.

afantiques · ‎12-09-2013

I have been gleaning information from all over the place, including some ebay 'blue' posts, and the situation is still unclear, which is why I am interested in how real world instances play out.

The terms and conditions seem to be in a state of flux as well, paragraphs that were present when I first read through them some time ago have vanished, others have changed. There is no update history or list of amendments, which makes you wonder what use they are.

theoldestfart · ‎12-09-2013

I decided to try this item just to see if works and keep it even though it really looks used. The item is faulty in that it does not have any voltages.

I contacted eBay via phone and after waiting on hold for a bit I was transferred to a GSP specialist who said that I would have to send it back to the seller. The refund would be done in two parts. The price of the item from the seller and then the price of the shipping and the Import Charges from PB,

theoldestfart · ‎12-09-2013

Still sucks that I have to pay to ship back an item that is not used and could very well be faulty to boot.

theoldestfart · ‎12-09-2013

Lets try this again.

Still sucks that I have to pay $17 via Canada Post, to ship back an item that is used and could very well be faulty!

dipmicro · ‎12-09-2013

If the item is DOA, your "should not" pay return freight but Ebay will not force seller to help out. Many honest sellers recognize the situation and issue return label or handle it some other way that leaves buyer happy.

Buying on Ebay is riskier than in B&M store. Lately I bought a camera, it was advertised as "used, tested and fully functional" and it came brand new shrink-wrapped - so it could not be tested and seller is a liar 🙂

I think these warehouses get truckloads of junk from various liquidators and instead of spending time with each item, they do a spot testing and simply use canned description and deal with small percentage of buyers who report issues. It might be cheaper to refund 100 buyers than test 10,000 items.

Power supplies are very breakable and also very fixable. If you have a dead electronic item, most likely it's dead or dying power supply. Certain electrolytic capacitors are rated for limited lifetime - like light-bubls - and as they age, they loose capacity. Electrolytic cap + heat source is a built-in time bomb, it ensures your appliance keeps working long enough for warranty to expire, but it will stop working eventually.

What's worse these electrolytic capacitors age too, so if item is sitting on the shelf for years, you do not get same lifetime out of it as when it was new.

I have a USR WiFi router I had for ages, maybe 8yrs if not longer. Every 1-3 years it stops working, I measure the power adapter, it provides 5V, but when connected to router, it drops to 2V, an obvious electrolytic capacitor issue, those adapters are so compact and heat up, cheap caps die pretty fast. I never bother fixing these adapters, they cost me very little since I am selling them and buying by shovels, I just swap entire power adapter and router keeps going for another year or two. Some people will just trash router, get angry, make some noise and go and buy new one.

I recommend return the DOA power supply and fix yours hopefully it's just caps. If you put a good caps, it will last you longer.

theoldestfart · ‎12-11-2013

The used DOA power supply is on its way back to the seller. Guess I am out the $17 that it cost me to ship item back. Did learn something though via this experience. Stay the heck away from the GSP!

marnotom! · ‎12-11-2013

@theoldestfart wrote:
The used DOA power supply is on its way back to the seller. Guess I am out the $17 that it cost me to ship item back. Did learn something though via this experience. Stay the heck away from the GSP!

How would the final outcome be different if the GSP hadn't been used?

theoldestfart · ‎12-12-2013

Well the initial complaint I lodged via eBay was for a SNAD which the seller eventually allowed me to return it for refund of the item cost and shipping. After I the complaint was lodged I discovered the unit also seems to be DOA. I contacted eBay after spending 20 mins trying to find the phone number page. I informed eBay of both situations. I got eBay to refund the Custom Fees but was told that I had to pay for shipping back to the seller.

If I the item was not a GSP item I would not have had to contacted eBay to get the GSP refunded nor would I had to spend hours researching through threads here trying to piece together through vague replies from eBay personell what is allowed in a GSP return.

marnotom! · ‎12-12-2013

@theoldestfart wrote:
Well the initial complaint I lodged via eBay was for a SNAD which the seller eventually allowed me to return it for refund of the item cost and shipping. After I the complaint was lodged I discovered the unit also seems to be DOA. I contacted eBay after spending 20 mins trying to find the phone number page. I informed eBay of both situations. I got eBay to refund the Custom Fees but was told that I had to pay for shipping back to the seller.

If I the item was not a GSP item I would not have had to contacted eBay to get the GSP refunded nor would I had to spend hours researching through threads here trying to piece together through vague replies from eBay personell what is allowed in a GSP return.

How would the final outcome be different if the GSP hadn't been used?

theoldestfart · ‎12-12-2013

The final outcome monetarily probably would not of changed but as I do not have a time machine I can not say for certain.

I know one thing is that this experience has made me more wary of ebay sellers.

marnotom! · ‎12-12-2013

@theoldestfart wrote:

If I the item was not a GSP item I would not have had to contacted eBay to get the GSP refunded nor would I had to spend hours researching through threads here trying to piece together through vague replies from eBay personell what is allowed in a GSP return.

Also keep in mind that if the item had been shipped to you by some other means and you were charged taxes and clearance/processing fees on it, you'd likely have had to do some legwork to get those returned to you.

theoldestfart · ‎12-16-2013

Apparently sellers can advertise an item as new open box that is defective when in fact it is used and faulty and the buyer is on the hook for shipping the item back to the seller. This even applies to goods purchased under the GSP.

theoldestfart · ‎12-16-2013

marnotom! · ‎12-16-2013

You have five minutes to edit your post after it's added to the thread. It's one of the "options" available to you from the drop-down menu in the top right-hand corner above your post.

[Added in the editing process] Looks to me as though you may have found that function. 😉

theoldestfart · ‎12-19-2013

It has been 4 business days since the seller received the SNAD/DOA item back that was purchased a month ago under GSP. How long does one have to wait to see a refund in one's PayPal account? Hopefully I do not have to chase after eBay to refund the Custom Fees refunded once the seller decides to give me my money back.

theoldestfart · ‎12-21-2013

Today I talked to 3 different people and I have had root canals that were less painful. It has been 6 days since the seller has received this SNAD/DOA item and I have had to pay $18 to ship this faulty item back. eBay has supposedly forced a refund to be initiated from the seller since they apparently could care less refunding my money . According to yet another GSP specialist once the refund of the item is completed I should see the refund of the shipping + Import Charges also.

The net effect is that I am still out of pocket the $18 that it has cost me to ship the item back along with countless hours on the phone talking to 6 or 7 eBay people. This was my first and last purchase via the GSP and I will think long and hard whether in fact I use eBay again.

marnotom! · ‎12-21-2013

I've never had to file a claim and return the item as part of that claim so I may be off base here, but I really can't see why it would be any less painless to try to get a refund from an uncooperative seller for a non-GSP sale.

theoldestfart · ‎12-21-2013

@marnotom! wrote:
I've never had to file a claim and return the item as part of that claim so I may be off base here, but I really can't see why it would be any less painless to try to get a refund from an uncooperative seller for a non-GSP sale.

I phoned eBay after foolishly attempting to phone PayPal several times only to get stuck in their ridiculous automated system. I have alreadyy explained my situation to 3 different people at eBay before today.Today I had to do the explaination all over again to the first person at eBay. This person apparently added notes to some file and passed me off to a resolution center person to whom I had to explain the situation again. This person initiated the claim for the cost of the item alone. He did not know about the shipping and the customs fee refund. Instead he passed me off to a third person which was a GSP specialist to who I had to explain yet again what the situation was. He initially indicated that he did not see any refund being issued. This is the refund that the 2nd person just finished telling me that he had initiated. I got a bit hot under the collar and mentioned that I just was talking to someone (name withheld) that said that the a refund was started. After a few minutes of listening yet again to the eBay hold music he came back and said yes there was a forced refund from the seller started. After which the initial shipping charges and the customs fees would be refunded.

At this point I was getting fed up and explained that I did not feel like I should be out of pocket shipping of an item that clearly was neither new nor functional. He just gave me the standard song and dance about getting a refund of the original charges. In my view this item was sold under fraudulent pretenses aka not new and was not functional yet I was forced to pay shipping back in order to get a refund for it.