One of my buyers said he never received his shipment, I sent a replacement!

[tamm1991]

One of my buyers said he never received his shipment of 5 Canadian Tire error notes, I sent a replacement shipment, but he claimed that it is not identical. His shipment, so he says, was LOST IN THE MAIL. These were error notes, I replace with similar notes I had and he now complains that they are not identical.  Shipping was free. Who is responsible for the notes once they leave my place.  If he wished for trace mail, he could have asked for it and I could have quoted him a price.  If they were LOST IN THE MAIL it is not my fault. The second shipment I sent he said that he received.

[toby_le_pue]

The item you sold was lost or damaged in shipping.

If you insured the package, contact the shipping company or insurance company to file a claim. Note: Even if the item was not insured, you're still responsible for the item until the buyer receives it.

[reallynicestamps]

Having sent thousands of parcels by Canada Post, in over 30 years in retail and mail order, selling everything from wood stoves to postage, I can flatly say that I've had less than a dozen claims for items 'lost in the mail.'

Tell the scammer  customer, politely, that you are sorry he is unhappy with the replacement notes. Tell him that when you receive them back you will send him a full refund.

If he does, fine. Refund him and put him on your Blocked Bidder List.

If he does not and makes any other demands. Repeat. Full refund on return. Full refund on return. Full refund on return. Put him on your Blocked Bidder List.

And to answer your question about responsibility, when you ship to your customer you are responsible for secure delivery.

You delegate shipping to Canada Post and as their customer, they are responsible to you. But unless you pay for an insured service, they will not be helpful. You remain responsible to your customer.

Politely.-- Captain Malcolm Reynolds