Archive 1

eBay Restricting use of outdated Internet Security Protocol

Hi eBay Members, eBay has decided to restrict the use of outdated Internet Security Protocol, SSL 3.0, because we have determined that it does not meet our standards. As such, some Turbo Lister users could see some connectivity issues. For more infor...

Holiday Returns available in Turbo Lister

Hi Turbo Lister Users, The option to apply Holiday Returns in Turbo Lister is now available in the Beta version of the program. When deciding whether or not to be a Beta user, please keep in mind that the beta versions aren't free of bugs, nor are th...

Recent Issues w/Turbo Lister Sign In

Hi Turbo Lister Users, A recent Windows update has caused some programs, including Turbo Lister, to crash. To sign-in to Turbo Lister before the improved Windows update is released, please follow these steps: Open Internet Explorer Open the Tools men...

Migration tool

I get to this point and nothing happens. A confirmation box appears with next steps on reviewing and posting your listings. Once you’ve read it over, select Save and Close. There is supposed to be a Save and Close command.There isn't.

The last item I listed has only had 2 views for the past two weeks. How do I get more traffic?

The last item I listed has had only 2 views for the past two weeks. My other items have had more views. How do I make last listing more visible?

I received an email from ebay bout a purchase I made to this item , Cuisinart 17-Piece.

I'm suppose to contact you bout a refund because the seller had an unauthorized third party accusation. The item was deleted apparently. I'm not sure what I'm suppose to do. My Name is Gary Landriault at

Anyone Get a Reply from Ebay GSP Department Regarding Breakdown of Import Fees Charged?

Today I contacted ebay customer service yesterday to ask the Canadian made garment shipped to a Canadian address had a GSPimport duty fee of CAD 9.36. I explained that garment would be exempt from duty and I went on the say that I had gone online to ...

Why Does An Item which the Seller Refunded me the $$ for show up as 'Unpaid'??

Why Does An Item which the Seller Refunded me the $$ for show up as 'Unpaid'?- Item arrived broken and the seller refunded me for it with no problem - money was put back into my paypal account, but now the item is showing as "unpaid" How do I get rid...

Resolved! floss

Hi!!!I received a note specifying that you were paying the shipping for the flossthank youSuzanne

Can't make claim for an ITEM since the # doesn't exist!

Hello, A few weeks ago, My Ebay (console) went completely blank. Although I have purchased items in 2016, I have _nothing_ in the history at all. Recently, I had a package shipped via the Global Shipping program to an incorrect address. I am not able...

l recently purchased something on Ebay, listed as 5 lipsticks from UK. There were only 4 delivered.

Why ebay refuses to consider improvement suggestions from its members ?

I have been on ebay for almost 17 years, and have tried to contact ebay with suggestions for improving the buying experience, enhanced search options etc. The latest explanation I got ( talking to ebay on the phone) that they would not consider any s...

Listing in CAD leads to confusion with US buyers.

Here is a sample of the mess Ebay has created for its Ebay.ca listers who list in CAD. I had a pendant listed for $499CAD and here is a customer reaction from a US buyer when she tried to pay for it. Who is right or wrong is irrelevant--what is relev...

Feedback will be changing if the UK boards mean anything - and not for the better!

Interesting read that you will no longer be able to see feedback left for others in the UK, How long before it gets here? http://www.ecommercebytes.com/C/blog/blog.pl?%2Fpl%2F2016%2F7%2F1469539781.html

Returning to a Different Address

I bought an item from Argentina which I have to return. The seller has posted an address in the States for the return but I'm not sure I can do that. Can I ship to a different address than the item was shipped from? I fully understand why she'd want ...

I just had a Late Shipping Defect removed by eBay.

I received a "late" shipping defect a few days ago because of the potential Canada Post lock out/employee strike fiasco that's been going on since Jun.24/16. eBay kept their word in removing potential late shipment defects/feedback issues directly re...

None of the ebay resolution topics meet my needs. How can I call ebay for help?

I received the incorrect item. The seller wants me to send a photo of the item that I purchased. Ebay blocks my emails with attachments. I cannot phone ebay. How do I get an ebay customer service representative on the phone

can i ship a american alligator taxidermy head souvenir sold legally in the USA to someone in Canada

hi, does anyone know if it is ok to ship a small 11" american alligator taxidermy head bought legally in the USA as a souvenir to Canada? I have searched the list of prohibited items from Canada list and it is a little unclear if it is ok or not? any...

I purchased Item # : from ebay as guest and want to return it how can i do it

I purchased Item # : 301970846910 , Transaction id : 1275899986020 from ebay as guest and tried to cancel but it got delivered .want to return it how can i do it please help me for it .My mailid is

Seller says item has sold then opens unpaid item case. Has anyone had this happen?

I purchased an item from a seller. Seller has then told me that the item was no longer for sale. Then opens an unpaid item case. In the meantime I have been sending emails to her trying to work this situation out! I told her that since she no longer ...

how do i get ebay to step in

hello. i bought two items from a seller i later realised was a scammer.it was $42 dollars cad and I'm trying to get eBay to step in but i don't know how. could someone please help me out here?

Any Canadian sellers using Stamps.com?

I'm lucky enough to be an hour from the US border and plan to ship from there in the event of a Canada Post strike. It will be costly and time-consuming but I can't put my store on vacation. It's my livelihood. Has anyone used Stamps.com to buy USPS ...

Listing Broken/Defective/Untested items with item condition: USED

I'm VERY careful about the item condition I select when selling, however, I recently encountered a seller from Asia who lists known Defective/Broken items as Item condition:USED. Then in their description field below amongst all their dancing fonts/c...

Item condition blank?

I see some listings from sellers where it has this as item condition:Item condition:--Why isn't there a condition listed?Can you sell defective/broken items with this item condition selected?Why is this allowed? Nyd

Question about shipping supplies coupon

Last week I needed some mailing boxes, so I checked on my eBay for Stores discount coupons, and found my new coupon number. I used it to purchase the boxes. Today I received an email from eBay giving me a new coupon number. I was expecting it to be t...

Resolved! False Damage Claim

This buyer has filed a return claiming that the stone in the fashion ring is not there. I am a 1 person outfit and I triple packed the ring myself. First in bubble wrap, then into a small bag, then taped the bag to the inside the packing slip. She se...

Resolved! responsibility to the customer

is it true if the seller uses the global shipping, and the item goes missing , the seller is not responsible for it. "out of his hands"?

Resolved! Listing Page Format

When I came home today, I went to start to list some items and the listing page format has changed. For instance I could just look for my pictures on my computer to add to a listing and now I get this: Enter the URL (Web address) of photo to link to ...

why does tracking in ebay not work properly? For example, order from China shows "China Post".

When buying through Amazon, when you click "tracking info", there's a list of when the parcel left the seller's address/post office, and each day, you can see the progress of your parcel, until it lets you know that your parcel is waiting for you to ...

Viewing Purchase History

For almost a month, I have been unable to view my Purchase History, which is pretty much a disaster for my business. I can't check anything in, can't leave feedback, can't look up past orders - it's been horrible. All Ebay says is that it's a bug and...

Detailed description of listing tool failure.

I sent this message to raphael@ebay.com and await a reply.-------------------------------------------- A detailed description of the migration tool failure. [1] Go to ebay.promotionexpert.com/ migrationtool/ [2] on the drop down list select “active” ...

Has anyone else out there when shipping items purchase to an overseas buyer had Ebay return the purc

Has anyone else out there sold an item to an overseas buyer and had Ebay refund the item while it was still in transit to the buyer? And then left the seller in the lurch to try and collect the funds? This has happened to me and the buyer is located ...

I live in Canada but one of my regular items that I sell ships from the states

How do I set that country with the relevant charges in the selling listing as the default . . I have set the shipping charges from the states and the listing states it being shipped from the states but the primary (default) shipping charges show from...