PayPal Feedback and Suggestion Thread

[amanda@paypal.com]

Hi All,

Please leave any suggestions and feedback you have regarding PayPal here.

Please note:

• Customer Service inquiries will not be answered on this thread because the thread is for feedback and suggestions only.



• Each post will not be responded to because there is not sufficient time to respond to do so. However, comments and suggestions placed on the thread will be read. All suggestions will be given consideration.



• Off topic posts will be deleted.



• Customer service inquiries that can be addressed in this forum will be moved to create a new thread.

The main purpose here is to get an idea of what buyers and sellers would like to see PayPal develop and how PayPal can improve to make things easier.

Best Regards,
Amanda

[garlands]

They are scammers. I recommended my brother us paypal to receive payments for items he had to sell. His items all sold sucessfully, but now Paypal has LIMITED his account and he cannot access his funds. THEY WILL NOT TELL HIM WHY! He has sent them copies of his drivers license, utility bills, bank statement (all of which they requested), but they still will not free up his money, or at least tell him why they are holding it.

Next step will be to go to the Better Business Bureau, as we are not sure how long they can hold his money.

[vetteuser]

Protection policy needs to be reformed.

The Protection policy should accommodate for buyers that choose to pay for untraceable shipping methods as well as sellers not being required to provide traceable shipping to be covered or it relative to what the buyer pays for having been given the option.

Chargeback also subject to sellers policy in the case of nondelivery.

I sold an item to Argentina and gave the buyer the option of paying for traceable shipping $50 or Small packet $7 and he paid the cheapest which was insured for half it's value and known by the buyer. The item suspiciously was lost, (The buyer also claimed non delivery before it should have been there at the earliest) The buyer placing a nondelivered claim and refunded his entire cost at my expense and then the item subsequently turned out to not covered by the insurance due to unclarified reasons so I was out the whole cost despite the buyer acknowledging he would only be entitled to the original insured cost. He never paid me back...

I thought I was covered or protected somehow, having misread or interpreted my protection policy or seen something in a forum post related to selling policy in a like case that would be in my favour.

My selling policy being not responsible for lost or damage in transit etc....But will facilitate insurance claims..

[tootsiefarklefanny]

Amanda, I am a seller who sent a package to France via small surface packets. Paypal gave me a tracking number when I purchased my shipping label through them that, now that there is a dispute, I realize doesn't actually have anything to tracking the package.
After a month, it reads that the package is still sitting in Ontario. I spoke to a Canada Post rep and she said that that is all it will ever say.

I strongly suggest that paypal no longer calls that number the tracking number, and that that number is no longer connected to canada post's website.

Also, can you extend the amount of time a buyer has to put in a complaint? The buyer put in the complaint after three weeks, on a 4-6 week delivery, because she was worried about losing her chance to get refunded. This does not seem fair to me. Maybe you are basing these times on the US Postal System? Canada's, unfortunately, is not as quick.

[sue80501]

I have to say Paypal is listening.
PayPal read my complaint about buyer protection,and took it upon themselves to make things right.I recieved a full credit back from PayPal,and i have to say i am impressed that they are listening and responding in a positive manner.
I clearly understand the wheels of change are slow.
But,my situation clearly shows paypal is working toward making things much better.
Thanks Eric,And Paypal.keep up the good work.

[tarbaby4ever]

So Sue,how long have you been on Paypals payroll ?

[avtouch]

Hi, Amanda:

One thing bugs me is the money transfer. we have Canadian business dollar account at RBC, we have US dollar business account at RBC in canada, all my sells are USD based, so I collect USD to my paypal account. I REALLY want to hold USD in my account, but currently there is NO single way to transfer my paypal USD to my USD business acount at RBC. I know RBC Centura has true USD account, but that is for personal, not for business, thus I cannot use it!

If Paypal has technic problems to transfer USD to USD account in Canada online, then what about write a USD cheque to us?

I believe most canadian paypal sellers accept USD as the primay currency, so this is a big problem us the sellers!

Amanda, please take a look!

[4473erin]

alryt..i better get a response...is right to give out your customer's information...full name address and phone numbers without their permission? well paypal does so...what's up with that? i thought you keep everything confidential..and why is it that you have to limit the access to ones account??!!! and prevent us from closing our account since it limited even though it was cleared...i understand that the account is limited due to a certain transaction but it aint our fault that it takes 5-7 days for paypal to process the transaction eventhough funds has already been taken out of the bank?!!! what can you do if after certain transactions we don't want to transact with you... dun we have the right to close out account?

[joybell3]

I am furious! I got caught AGAIN bidding and this time WINNING an auction that only has PayPal as a method of payment. There should be a big WARNING that read PAYPAL ONLY at the top of the auction page so that I do not bid on it since I closed my PayPal account (my bank info none of their business). This auction is from a newbie seller so hopefully he will let me pay with a money order.

[pinkshelby902]

You have just lost a paypl user(I will not give you my bank account info)

[yuliasha]

WOW, these posted by AVTOUCH and cited below are exactly my thoughts.


"I REALLY want to hold USD in my account, but currently there is NO single way to transfer my paypal USD to my USD business acount at RBC. I know RBC Centura has true USD account, but that is for personal, not for business, thus I cannot use it!
I believe most canadian paypal sellers accept USD as the primay currency, so this is a big problem us the sellers!"

I have an account in USD and I receive payments in USD, I don't want to loose a penny on the exchange. It would be nice if PayPal will keep USD funds in USD and allow us, Canadians, to withdraw or transfer them in USD.

Now, here are my other concerns:
I am feeling REALLY uncomfortable giving out my bank info for PAyPal verification process. As it was mentioned here, it is NOT safer than a credit card, trust me, I am in finance and banking field.

Second,

When I lived in the States and when I just started dealing with PAyPal, I had some limit for the payments too. Fair enough, it was just a very beginning. What I don't understand, is WHY!! when I moved to Canada, I have just that funny 1 000 CAD of the sending limit! I guess this should be changed too because aren't we a country with a freedom of choice?)


Third,

I don't like the fact that when I mov to Canada, I can no longer use my US PayPal account simply because PAyPal will not allow me to change the american billing address for my american credit card to my canadian billing address for the same american credit card. You folks say that it's your policy or your software? C'mon, american banks don't see a problem changing my american billing info to canadian and sending me bills here.
You just force me to abandon or close my american PayPal account. Where is the point?
I guess this part of the policy should be revised too, you may use the same methods of security as banks do when they change customers' billing address.

[old.crows.nest]

PLEASE put the Link/s to the PayPal Seller Protection Policy / PayPal Buyer Protection Policy in the Left Menu of the Account Overview Page in AN EASY TO FIND location.

After spending more time then I had to spare looking for this information I had to rely on the generous efforts of a fellow Forums member to find the info for me 😐

And this was before the recent notice of policy changes I read. Without a place to go see the actual changes the notice was basically useless!

Thanks for taking this suggestion seriously.

[old.crows.nest]

PLEASE have different waiting periods for filing claims Domestically and Internationally. My suggestion would be 10-14 days for Domestic and 21-30 days for International.

Most people here in Canada understand that it can take a minimum of 10 days for a simple letter to arrive from the US yet it seems a good many US buyers have NO concept of the workings of International Commerce and their own "Homeland Security", NONE!

[old.crows.nest]

PLEASE find a way of tracking Members with HIGH numbers of Refunds FREELY granted and DO something about them! (I don't think I NEED to be anymore specific? 😉 )

[old.crows.nest]

PLEASE stop using the generic "suspicious activity" rationalization for freezing and removing funds from Sellers Accounts.

[old.crows.nest]

Thank you for your consideration of these suggestions.

[wheezerlou]

1) Instead of having "automated" means of dealing with dispute resolututions how about putting some of the money you make off of us into hiring more staff? I recently had some dishonest buyer from Australia who after insisting on ground shipping to save money, put in a complaint after 10 days, despite emails to prove my case and postage receipts faxed, and the brilliant minds at paypal gave her my $66.00!

2) How about a decent exchange rate? You are already making money off us every time we do anything, and then you give us a horrible exchange rate-way worse than the banks.
Please there must be a better way, someone needs to put a chink in this monopoly. How many billions did ebay/paypal make last year?

[joybell3]

Search option for excluding PayPal Only items - for non-PayPal buyers - though I don't suppose ebay would consider this. However - these buyers are a member of the community and this is a suggestion from one of them.

[old.crows.nest]

Ditto to the exchange rate comment above.

[monkey_boyz]

Paypal has Limited my Account Access and I have provided them with all the info they need but they still won't release my account!

I've sent them invoices, CC numbers, basically every little financial information that you'd like to keep secret!

Paypal I have about 20 people waiting to pay who will only pay by paypal. I've paid a lot of ebay fees for these auctions and I expect to get paid for them!

RELEASE MY ACCOUNT!

[wheezerlou]

monkey
I suggest you call them, and if you don't get what you need ask for a supervisor. If you are very polite they will usually help you out. 1-888-221-1161