eBay

mamie_et_papi · ‎10-29-2013

Hello,

Need some advice. Bought an item (Porcelain action figure) from a seller in Miami on october 15th. Seller shipped item on the 16th. Item should be arriving anyday now, so i checked tracking and it arrived in El Salvador on the 22nd... USPS tracking says "Your item could not be delivered on October 22, 2013 at 1:49 pm in EL SALVADOR due to it being wrongly directed. It is being redirected" No more updates since the 22nd... Contacted the seller to let him know about it. Do not think the seller shipped to wrong address, since it seems to have gone through paypal for shipping.

I don't know El Salvador that much and don't want to be judgemental, but some countries in that region are not to be trusted. So 2 things :

#1 : Porcelain : I was at peace with buying such an item from Miami USA, never had broken items from USA in the past (have from other countries), so i am very nervous now that item will be damaged from traveling so much and far, not to mention local postal workers in El Salvador.

#2 : Since it's been a week without updates, wondering if item was really redirected and not just snatched at postal office or something.

So i am asking you guys, should I just wait on item and see if it comes and what state it comes in, or is there something I should do right away to protect myself and prevent further disagreament ? Total worth of item is 200$

Thank you

marnotom! · ‎10-29-2013

You've got loads of time before you need to take further action. Wait a couple more weeks and notify the seller if the item hasn't arrived by then.

mamie_et_papi · ‎10-29-2013

yes, guess will wait a few more days

Thank you

mamie_et_papi · ‎10-29-2013

For discussion purpose (and to maybe ease my mind a bit)

Never bothered much with complaining about things i buy on ebay, always low value stuff. But was just checking out that if we receive our item and it is broken what are the options or whatever and wow, answers, opinions and rules seem to be plenty and contradicting. Some say the buyer who pays through paypal is protected, some others say not, e-bay says buyer is not protected, paypal will say yes, so confusing and getting scared that if item is damaged we have nothing to do. Seems there is as many different answers on that matter as there is ebayers.

#1 - Seller doesn't accept returns

#2 - Item was shipped standard international shipping and do not see if there is insurance on it.

#3 - Item was a Pay now item, and at payment no insurance was available to take for shipping (not that i would have taken it anyways), but option didn't seem to be available.

#4 - Item was paid through Paypal

Yes maybe i am over anxious or something, but when buyers receive damaged items (with roughly the same condition as us), is the buyer in any protected ?

Is there a definite answer when it comes to damaged items ?

Thank you

marnotom! · ‎10-29-2013

The buyer is "protected" although that protection may not be cost-effective if it means shipping the item back to the seller by a trackable shipping method at your own expense.

pjcdn2005 · ‎11-01-2013

#1 - Seller doesn't accept returns

A return policy is for when a buyer changes their mind or decides that they don't want the item anymore. If the item is damaged when you receive it, they will have to accept a return.

#2 - Item was shipped standard international shipping and do not see if there is insurance on it.

#3 - Item was a Pay now item, and at payment no insurance was available to take for shipping (not that i would have taken it anyways), but option didn't seem to be available.

Insurance is for the seller, not the buyer. The seller is responsible for that item until you receive it in the condition as described in the listing. So if the item is lost in transit, they have to refund you unless they have proof of delivery.

#4 - Item was paid through Paypal

I'm not sure why someone would suggest that you wouldn't be covered if you paid through Paypal as they do have buyer protection. Some may be confused because there is ebay buyer protection and paypal buyer protection. They are almost identical. If you purchased the item when you were shopping on .ca and you had to file a claim, you would have to file through paypal. If you purchased the item when signed into ebay. com., you could file a claim with ebay or with paypal.

Is there a definite answer when it comes to damaged items ?

If an item is received in a condition other than as described the buyer is protected. So if the item broke during transit, you would have to be compensated by the seller. The seller might do that without a problem but if they don't, you can file a claim with paypal. You might have to show the damage in pictures and you might have send the item back before you are refunded so make sure you keep the packaging and the item...don't throw anything away. It the seller had the item insured, the insurance company might want to see the packaging.

mamie_et_papi · ‎11-05-2013

Quick Question,

Still haven't received our item.... and the answers i am looking for, once again, are pretty confusing

If I open a case for item not received and let's say the item arrives in 3 weeks but is damaged, what do I do ? I read that if i close case, i cannot open another case for same item, so seems that in case of an item (hypotheticaly) that has been temporarly lost in the mail and has been to china, india to hell and back again, that there is not much a buyer can do ?

So it's either wait for 43 days (would not cut it as short as 44 or 45) and open case for item not received or wait for 43 days and open case for item not received...

Or am I completely off the track ? If i am not off the track then it really sucks to invest big bucks into something and have to wait a long time to get the money back.

marnotom! · ‎11-05-2013

You can open a SNAD claim after an INR claim. Which only makes sense. If you've received the item, the case is closed. Yay. But if it's damaged or not at all what was in the listing, that's a whole different balla wax.

mamie_et_papi · ‎11-11-2013

Ok,

So i opened dispute for item not received on the 6th. Seller only commented : I see it was redirected, checking on update now

Still no update since october 22nd

My question is : How long should I wait to escalate the dispute ?

Thank you

marnotom! · ‎11-11-2013

@mamie_et_papi wrote:

So i opened dispute for item not received on the 6th. Seller only commented : I see it was redirected, checking on update now

Still no update since october 22nd

My question is : How long should I wait to escalate the dispute ?

I would wait for as long as possible as a show of goodwill toward the seller. As it is, you could have waited a little longer before filing the dispute.

mamie_et_papi · ‎11-20-2013

Hello,

I know i could have waited a bit longer to open dispute. Deadline to escalate is on the 26th of nov. Item was bought on oct 15th, so roughly 35 days since we bought item.

As of yesterday, after 29 days still had no updates since october 22nd from USPS or Canada post.

Yesterday wrote again on case to seller asking for update and seller said he filled a claim with USPS and would send a replacement, but not before 15 business days : Which would bring us after nov 26th and after the 45 days to open claim.

As of today on USPS there is : "Origin Post is Preparing Shipment"

El Salvador postal service says that they put item in a bag and sent out to destination. (in a bag??)

Canada post shows :

2013/11/20

10:13

SVSALA,Canada

International item has been forwarded onwards to destination

I assume from El Salvador where it was wrongly directed at first.

Also Canada post says : Expected delivery: 6-30 business days (which at worst would come on january 6th 2014)

6-30 business days will bring us out of nov 26th to escalate and well out of the 45 days for claim if item has been damaged (seems it has been standing in El Salvador for almost a month).

So we have a dilema here :

#1 if we wait on item a) the case will automaticaly close and b) we will most likely be out of the 45 days to open a claim if item is damaged so we have to pray real hard that item is not damaged

#2 We escalate our claim : a) Seller has offered a replacement and b) we see movement of the parcel, so I have no clue as to how Paypal will see all this.

We seem to be caught no matter what, parcel has taken so long to move or anything that we are so close to deadline dates that I feel there is no recourse for us, and I also feel that jumping the gun on opening claim (has marnotom suggested) has done us disadvantage.

So my question is, are we really out of options and claims no matter what ? Or is there still something we can do to protect ourselves ?

Thank you

marnotom! · ‎11-20-2013

If you had waited until the 44th day after payment to launch the dispute and 19 days after that to escalate it to a claim, that would have given the item nine weeks to reach you before actually filing a claim.

It's likely that you're going to have to escalate on the 26th. Keep communicating with the seller, emphasizing that this is nothing personal, but you have to protect your interests. Presumably, the seller insured the item (or at the very least has sufficient indemnity on it) so they can recover some of their investment should the item never reach you.

Also reassure the seller--if you haven't already done so--that you have every intention of paying for the item if your money is returned before it reaches you,

mamie_et_papi · ‎11-20-2013

thank you for your answer Marnotom,

Won't Paypal favor seller if tracking shows it's on it's way and seller said he would provide replacement ? or do they just see that seller cannot provide proof of delivery and then favor buyer ?

And what if item arrives after 45 days and is "not as described", i think it would be unfair to the buyer to be caught with defective item because of poor postal service.

But your answers are much appreciated

Thank you

marnotom! · ‎11-20-2013

Generally, it's pretty cut and dried with PayPal: the buyer makes a claim that the item hasn't been delivered, so PayPal checks with the seller to see if there is evidence that it was delivered. If the seller can't do that, the buyer prevails in the claim.

There's a small but real possibility that whoever's handling your claim (should it come to that) will see that there's been a problem with the delivery and wait a little longer before deciding the outcome of the case, but that's a pretty unusual scenario.

As for your other question, as mentioned earlier, a SNAD claim can be opened after an INR claim has closed.

lady.stark · ‎12-05-2013

@marnotom! wrote:
As for your other question, as mentioned earlier, a SNAD claim can be opened after an INR claim has closed.

I don't think so. Last time I checked, you could transform an INR into a SNAD during the process. But if the INR was closed, no way you can open it back. However, if the INR is closed in the buyer's favor, all the buyer has to do is inform the seller that item arrived broken and send pictures of the damage. The seller will probably say "keep the money".

As for the OP, I have to say that USPS is really screwing up lately. I don't know what is going on, but in the last year and half, one of my package went to Japan before being redirected to me. Another went to UK and a third one went to Spain.

The fourth one... I don't know what is going on, but the seller shipped it on November 9. Three weeks later, it is showing up again in Los Angeles and it seems it is going back and forth between towns without being directed in the right direction, which is Quebec, Canada. See for yourself tracking number LZ358166130US:

Date & TimeStatus of ItemLocation

December 3, 2013 , 8:08 pm	Processed Through Sort Facility	ISC LOS ANGELES CA (USPS)
December 3, 2013 , 7:51 pm	Processed through USPS Sort Facility	LOS ANGELES, CA 90009
December 3, 2013 , 7:51 pm	Arrived at Sort Facility	ISC LOS ANGELES CA (USPS)
November 30, 2013 , 3:02 am	Processed through USPS Sort Facility	SAN DIEGO, CA 92199
November 29, 2013	Depart USPS Sort Facility	SAN DIEGO, CA 92199
November 29, 2013 , 2:47 am	Processed through USPS Sort Facility	SAN DIEGO, CA 92199
November 28, 2013	Depart USPS Sort Facility	LOS ANGELES, CA 90052
November 28, 2013 , 12:00 am	Processed at USPS Origin Sort Facility	LOS ANGELES, CA 90052
November 9, 2013 , 5:51 pm	Dispatched to Sort Facility	TARZANA, CA 91356
November 9, 2013 , 10:35 am	Acceptance	TARZANA, CA 91356
November 8, 2013	Electronic Shipping Info Received

marnotom! · ‎12-05-2013

@lady.stark wrote:
@marnotom! wrote:
As for your other question, as mentioned earlier, a SNAD claim can be opened after an INR claim has closed.

I don't think so. Last time I checked, you could transform an INR into a SNAD during the process. But if the INR was closed, no way you can open it back. However, if the INR is closed in the buyer's favor, all the buyer has to do is inform the seller that item arrived broken and send pictures of the damage. The seller will probably say "keep the money".

Yeah, that's probably what I was thinking but I mistyped my thoughts. It wouldn't make sense to close the INR claim if the item hasn't actually been received and then be able to open a new dispute/claim if and when the item shows up. Thanks for the clarification, Lady.stark!