Unpaid Item Assistant Preferences is out of wack! stuck at 32 days

[mikers99]

Unpaid Item Assistant is stuck at 32 days. Now I talked to EBay about it but they can't fix it. I want to use this on a bidder who bought some very expensive stuff from me and I know I need to push him. This warning from EBay about paying might do the trick but it says it will only do it after 32 days and that is the 24 of this month. I took it off and put it manually and waited one hour, I tried to open a case manually but the a warning comes up that the Unpaid Item Assistance will only do this for me in 32 days. I have the settings on OFF but still problems.
In the instructions, you see there is a drop menu where the 32 days is for my settings but when I go in my settings, I can't do that. I tried 4 browsers to make sure it was not a IE issue. Same thing. I'm really not happy 😞 Any help would be appreciated. Thanks!

[momoftwingles2]

I'm sure you have probably already tried this, but if not....have you cleared your cache and completely shut your system down permitting it to completely clear? Seems simple, but may work!

Susan
momoftwingles2

[dipmicro]

Susan, this will not work, he tried 4 different browsers, that's more than cleaning the cache and restarting. OP needs to call.

There are all kinds of situations that eBay doesn't handle properly.

I have a buyer who got issued UID, he paid and later requested cancellation. I refunded, but mutual cancellation did not appear, because there was still an UID open. I closed it via only allowed option "I already received payment from buyer" - which I did technically. The mutual cancel is still not there because only one dispute per transaction is allowed.

Or if someone has multiple items, they get combined, then he requests cancelling some of them, after that is impossible to recombine the remaining ones. I had to create PayPal invoice and left the items on eBay uncombined.

There is probably hundreds other problems that make eBay darn annoying. Apparently only resolution is to call them.

[coxengines]

Roman,

I have run into the uncombine issue many times. The way to re-combine is to wait about one minute after uncombining.

Then, click on one of the remaining items on the "sold" #. This will give you a list of buyers. Choose your buyer and from the pull-down menu choose "send information".

It will lump all the buyer's purchases together again and you can un-check the ones you do not wish to include. This method works as I use it on an ongoing basis.

Bernie

[mikers99]

Yeah, So this is how I fixed it. I went to the Ebay.com site and logged in. I noticed that my unpaid Assistant was off. I went in and was able to put my 2 auctions in there without the 32 days wait. Now I know it states you need to use this item on auctions you put in .com or .ca but for these 2 auctions they were put in .ca and I fixed it in .com (This is not too smart but it shows that you need to try everything. I chated with somebody from Ebay and they had no clue what to do. said it was only my account and to wait until it fixes itself. I told them thanks for the great support for Powersellers. Thanks for the ideas and replies. Appreciate them.

[dipmicro]

Bernie, thanks for the reminder, I remember you already posted this here once.

mikers99, we did not help you much, but you should know that with eBay there is not a boring day 🙂 They will make sure.