eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-04-2005 10:29 AM
If you are not able to attend, you can leave your questions here in advance of the workshop and they will be answered during the workshop, and you can come back in and check the answers.
Hope you can join us!
Carly
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 12:25 PM
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 12:28 PM
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 01:04 PM
Does Canada post consider it acceptable that one can take the identical box, with identical weight, going to the identical address to postal outlets 5 different times over a couple of weeks, and get 5 different prices, the highest being 24% higher then the lowest?
The photographic evidence is here:
http://forums.ebay.ca/thread.jspa?threadID=300022674&tstart=0&mod=1124837169076
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 02:40 PM


eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 04:29 PM
Leanne
As per the Canadian Postal Guide:
Note 2005/04/13: Goods are not permitted for movement as Letter-post. Items such as CD's and other small goods must be shipped using other International/USA Distribution Services.
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 10:11 PM
Many eBayers [before .ca existed] tried to pin their point of view on a wording [probably gone now] that went something like.. "sufficient protective packaging so as to withstand normal handling".... it didn't matter that i had wrapped my winner's Vader/Chewbacca bookends in professional glass-protector blanketing, then put it inside a double-walled box [banana box] w/ peanuts, and then a second outer box with 4" clearance all sides, loaded with styrofoam; only to have it run over by lift-truck [show the tire marks to CP rep] AND pounded with a 5 pound sledge [hammer] ... show penetration holes to rep... say "this isn't NORMAL handling damage"....
"too bad it's a breakable item, therefore it's not insurable".
"But the agent at the post office [not an 'outlet'] SOLD me insurance for $400. Cdn. and he had seen the customs form saying it was mfg'd by Sigma Ceramics in 1983".
"OK, if i could tell them the name of the employee they'd pay THIS claim, but never again".
I could, they did, but from then on i never used a "Fragile" sticker! 100% Truth from 1998.
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-24-2005 10:34 PM
where is this wording, i spent ½ hour at C.Post's site and all i could find about "goods" not being allowed was as "attached to a postcard". I did finally click on "Enclosures" on the Letter-post to US & page and got: Enclosures
Only paper enclosures which meet the requirements for U.S.A. and International Letter-post are acceptable.
But for 8 years now every CP rep i ever asked [1-800 or 1-888 or in person] assured me "books and magazines ARE documents". NOW they are not??? THAT is clearly a change, not just a "reinforcement" [don't they mean "enforcement"?] and NOW this all affects ME. My thin vintage paperbacks OR 1 collectible magazine have long been going through as "OSL". Please Kim, what is the straight answer as it pertains to my vintage paper 'documents' ????
Apparently the CD sellers just found that they can ship their "goods" in a "tickelvelope"? so what is the solution to my being forced out of the book business i started about the time CP eliminated the "book rate"?
I lost dozens of sales already as i have had to explain to my 95% US buyers "there is no 'media mail' from Canada". As soon as they hear they're going to have to pay $5 US to have a $5 [or even $25] book shipped to them... i'll lose all 95% !!!!!
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:16 AM
Do you know of similar in Ottawa?
If i still had my Astro Van i'd be doing it here by Sept. 30 [and i'm a US citizen living in Canada since 1 yo, so i might be able to do cross-border stuff easier than some others]. I'm thinking perhaps it is another case of Qc being able to do stuff w/ US that no other prov. seems to be able to pull off.
WHY can't eBayers e-mail each other [without being involved in a transaction]??? TRY my userID at Rogers.
they are a CDN. co. but not a .ca
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:21 AM
Because to my knowledge the only justification to our 50% higher rates is because we have a lower population and thus less correspondence/packages going to those foreign destinations, so its only logical (assuming CP has execs with logic) that we send our foreign shipments to the u.s ports to save some $$$$$$$. We canadian sellers wont mind adding an extra 1-2 days, even 3 days to shave atleast 25% on international shipments, both customers and sellers would agree its worth it.
Please kim respond to this....
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:28 AM
we are all very upset, but i think you'd get your 'points' and 'barbs' across to EVERYONE better, if you'd turn off your caps lock and compose coherent sentences. JMO.
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:33 AM
Hi Cornwall, i'm now Ottawa, was Kingston.
So when's the last time you went to Messena?
Try userID at Rogers.
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 01:08 AM
but also to KIM....
Lemme tell you about labels/forms size.... i still have an untended enquiry at Canada Post over this story....
Background: i do understand the need for basic "minimum measurements"... CP can't be expected to handle ring boxes and 1960s kiddie Valentine cards in cute 1"x2" envelopes.
Question: but why can't the current minimums for small packets [obviously "letterPOST", since we stupidly don't have Sm.Pkt. letterMAIL] be the same minimum when it is over 1 Kg. and has to go Expedited-USA or Xpresspost-USA???
I bought 1000s of commercial boxes from Chiswick to hold my hoped-for multiple paperback sales, then last month when my 9 book order weighed 1003 grams I found the box that HELD the 9 books perfectly, that i had used 100 times to send under 1Kg. of books, wasn't BIG ENOUGH to be a "parcel" !!!!!! I had to box that box into another box. Then i found out why [unofficial answer] ..... THE FORM IS 5" x 8", and the gal at my local outlet has been told to STOP lapping the form onto the side of the box. The minimum in this case is just because when CP re-designed the form [i still have some old "43-074-236 (00-07)" right here, that were smaller so don't say this isn't so] they made it BIGGER than "small packet" minimums measure.
SO EVERYBODY GET SET.... not only do you have to switch from OSL to Sm. Pkt. you probably can't even use your already purchased small envelopes / rigi-mailers, etc. when paying the "enforced" rate.... you'll have to throw all those away and buy a BIGGER container [especially if they do get you useless tracking barcodes] cause those trackable forms will be too big for Sm.Pkt. current minimums and CP will up the min. measurements to accomodate the new form !!! As if they couldn't just take a USPS "Global Priority" form [about 4"x5", i think] and stick a maple leaf where the eagle is now! Wonder how much they paid the person who couldn't design a new Expedited or Xpress form under 5" x 8" ????? [pardon my age slip... 14cm x 23cm.]
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 01:11 AM

eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 02:08 AM
Please confirm my understanding of the new letterpost is correct.
Today I sent a Canadian 25 Cent coin to Europe.Letterpost $ 1.45.
After Sep.19.05, CP will charge me Small Packet Air.$ 6.95.... ????
Will CP/Coin, Charge the same to US and overseas subscribers of Coins and send it as Small Packet ??
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 04:23 AM
I have also had several air shipments take over 14 days to arrive to the US. That is unacceptible as far as I am concerned and it has caused me great stress in trying to make people understand why this is happening when I don't even know why it is!! Adding tracking would be a nice idea.
In addition, as many people have mentioned already, it makes no sense that I can ship a package to the US or even around the world for less than I can in my own city! It distresses me because I am about to launch a website focusing on service in Canada and shipping rates are high and variable and it makes it difficult to set shipping rates. I feel I am at a disadvantage even in my own country both on eBay and the web in general as compared to companies in the US based on cost of shipping. A domestic small packet service would be great!
I feel there has to be better customer service and a way of better ensuring packages arrive in a timely manner. (Pretty sad when a customer in the US can get an item in three days by air from Hong Kong and it takes 14 days from me by air. I am sure there are a few people that won't come back to buy from me based on the slow shipping.)
Natalie
(celestia_13)
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 06:51 AM
Moshe
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 07:46 AM
I am wonder what is wrong with CP, also the lost mail had increase....usually mail can take 4-10 business days to arrived my customer but is look like the shipping time is changing....sending to USA can take up to 14 days! Oh my......I live in BC, was sent a parcel to Victoria and take more than 4 days to reach my buyer, if send to Ontario which take a week to 9 business days. Buyer will not care is this CP problem they only think seller shipping slow, is so unfair for seller, since we mail the item out of our hand and the rest of thing is CP job...how can I control this?
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 07:49 AM
Another problem I share with celestia is that this summer, I have had more than my fair share of parcels that were either delivered late (the ones that had guaranteed delivery times), or that went missing altogether. Why is this? Is there some correlation between summertime (and perhaps regular postal workers being on holiday, and temporary part-timers taking their place) and the success rate of deliveries? The process for making a claim is simply ridiculous. For each late or missing package, it takes several hours of my time which hardly makes the process worthwhile at all. I concur with celestia that the CP reps on the phone are kurt, condescending, and less than helpful. Some do not even know their own jobs (recently I was denied a claim for an Expedited (domestic) parcel that was delivered a week late, as I was rudely told by the CP rep handling the trace that "Expedited has no guaranteed delivery time, and that if I wanted a guarantee I should have chosen ExpressPost." (We all know that domestic Expedited service does come with an on-time guarantee.) This claim has now been closed by that rep, and she is no longer returning my phone calls. When I try to speak to another rep, he/she tells me they cannot do anything because the file has already been closed. Why does CP have customer service reps that do not even know about the services and standards that exist?
P.S. How do I apply for a job there? I will be needing one come September 19.
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:21 PM
eBay Workshop with Canada Post: Thursday, August 25, 1:00-2:00 PM ET
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08-25-2005 12:35 PM
