Hi, I have a buyer who just opened a Not as described dispute in PayPal. In reality, he purchased a group of uncleaned ancient coins, tried to clean them, ruined them and return them for a refund. He only said that the item was not as described and required to get refund for shipping charges also if it was my mistake. It wasn't, he tries to trick me. He is telling his version in PayPal dispute, but he has nothing to prove his sayings. I will tell my version in PayPal, but I have no proof.
Why do I have that strange feeling that PayPal will automatically believe the buyer's version ? Is there anything I can do, as I lost not only the item (he ruined the coins, I can't relist them), but also $130 money if they refund him. I already paid $38 in brokerage UPS fees to accept his return. I will have lost $188 + my perfect 100% reputation, no neutral, just great feedbacks and happy buyers so far...