50% UPS Brokerage fee????

[kazoobers]

I bought an item that was $99.95 US. The Seller charged me $16.00 for UPS standard shipping to Canada.

The package arrived and here is a Brokerage C.O.D. due to UPS for $54.17. What a rip! The seller said nothing about additional fees due IN ADDITION to the $16.00 I paid him for the shipping. By looking under Help in eBay, I see there is nothing I can do about it.

[bobaban]

I got hit with a $58 brokerage fee!!!!!!!!!!

So angry right now. Seller had items listed that I bought would ship, USPS. But used UPS instead.

What can I do?

[femmefan1946]

Let your seller know about your disappointment. You may get a refund. You will certainly help the seller do better by her next Canadian customer.

That would be the first step.

Also start a new thread with the title "Seller shipped UPS, how do I dispute?"

I used to think I knew the answer, was corrected and since then cannot find the correct response.

[spiritofgreywolf]

I purchased two identical items from two different sellers in the same state here on E-Bay, one shipped by UPS and the other shipped by USPS. The item shipped bu UPS cost me an additional $38 and the USPS item cost me no extra. The shipping cost and actual cost for both items were close to the same.
Goes to show that USPS is the right way to go when shipping internationally.

[reallynicestamps]

Contact your UPS seller and explain your problem. (Do not mention feedback or DSRs).

Explain that you are not objecting to the duty and the taxes. State what part of the UPS charge was tax and duty. Explain politely that shipping by USPS would have meant a CanadaPost service fee of only $5.

Ask if there is a way to mitigate the cost.



At worst, it will be a learning experience for the seller.
At best, the seller will cough up part or all of the extra cost of UPS brokerage.

Until you have worked this out with the seller, do not leave feedback or Detailed Seller Ratings. Her response would affect both the Communication and the Shipping Cost ratings.

[bluestrat1]

the bottom line is first:avoid ups by any means if the item is shipped from outside canada .second :let everybody know what ups is doing so that nobody else get ripped off . make sure to tell at least 10 people and tell each one of them to do the same...i hope these mother f...s go bankrupt ...i'll take their scalp and dance around the fire !

[pierrelebel]

"nobody else get ripped off "

I use UPS from the USA regularly for large shipments and am very satisfied with the service and fees.

Brokerage is free at UPS if the shipper (seller) uses a premium service such as Worldwide Express, etc.... It is all a question of knowing and understanding what service you need instead of making judgement out-of-context.

As noted several times over the years (this thread is over four year old), the USP fee schedule is available at this http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

[davidwl2009]

Damned cheeky UPS ruined a lot of pleasant eBay deals.

I hope no more people be extorted by it.

Avoid UPS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[veronneau007]

Totally unexceptable if I had known I would not have done bussiness with eBay well live and learn I guess.... confidence in the system is failing and why do you think.... I am really disgusted......... so long e Bay and UPS never again..... as soon  as I get my packages that's it...... fool me once shame on me : you know the rest ........................

[veronneau007]

I agree totally......

[veronneau007]

No sir it is a question of HONESTY wich you seem to know precious little about sir... it is abouit a fair deal and TELLING people they will have to pay 50% for Brokeradge ????  is honesty and good business sense going down the drain ?  Too bad empires much bigger that eBay and UPs have come and gone........... people apologetical about unsavory business practices have also come and gone...........

[veronneau007]

@ pierrelebel j,ai honte qu'un fanco puisse êter si larbin et lèche UPS qui sont malhonnêtes...... pov

type

[pierrelebel]

What exactly is the problem?  Why do you blame eBay?

The listing clearly stated:

Standard Shipping (UPS Ground)

[pierrelebel]

veronneau007 - personal attacks - in any language - have no place here.

[it*s-not-me]

Absolutely Agree!  It is a scam.  UPS staggers the brokerage fees.  The hgher the declarateion: the higher the brokerage fee.

It's about $30 for a $100 item and double that for a$200 item.

.......plus the duty and taxes of course.

For the broker it's the same amount of work (a few minutes) regardless of item cost.

UPS should by law have to inform the shipper of what's awaiting the receiver.

No one expects the fee unless they've experiened it.

Why would they?

It would never occur to anyone to ask because most of eBay buyers and sellers use the PO for shipping and expect the same treatment from couriers.

No one makes that mistake twice and it's usually a very expensive lesson for both buyer and seller.

IMO it's border-line illegal.

[it*s-not-me]

I recently had a simlar issue and so it's all stil fresh for me.

The UPS people are really sheepish about these delieveries because they know full well that the reciever is going to be really really MAD about getting dinged for $30+ extra.  In my case it was $94.

UPS is very aware of the problem, but since they are raking in an extra $30+/shipment  (brokerage fees without taxes etc. added) for a few minutes extra work they let it continue.

Apparently it's worth it to them to continue to withhold this information from customers.

It should be verbally made very clear to shippers and not hidden away in fine print that no one ever reads.

Today, hidden fees like that don't fly like they did in the past and it's amazing that they're still getting away with it.

There should be some sort of consumer protection for this type of thing.

It's just wrong!

[it*s-not-me]

The reaon they get away with it and continue that shoddy practice is because the shipper isn't the one paying.

For the most part the shipper isn't even aware that there will be additional charges to the buyer.

If the shipper had to collect and pay it would never fly.

Since the receiver isn't really the customer, they continue to sell the service.

They don't charge so much that the receiver refuses the shipment, but they push it right to the limit.

That's why they have staggered brokerage fees.

[molsongolden1]

I NEVER use UPS. If a seller will not send it USPS I will not buy it and if there is any listing that has UPS in it I confirm with the buyer that I want USPS.

Also learned the hard way and will never do that again.

[it*s-not-me]

This thread it way too long, but that just attests to the fact that this is a big problem for us.

Normailly I wouldn't feel that it's eBay's place to deal with this kind of thing.

However, they involve themselves in everything else so why not this as well?

I'm not sure how, but they've found a way to monitor every miniscule unimportant, minor, incorrect, and trivial isssue and hand out Policy Compliance dings left right and center......

and so, then they can monitor and involve themselves in an issue as important to buyers as unexpected UPS brokerage fees as well.

[tomtshopping]

The problem with shipping via USPS (United States Postal Service) and their International Express Mail Service is that they do NOT provide Signature Confirmation Viewable Online, which is a stipulation for the Seller Protection Program provided by Paypal to protect sellers from evil fraud Buyers.

I do not want to ship a $300 item to Canada that is not covered by Paypal Seller Protection.  Only UPS and FEDEX provide Online Viewable "Seller Protection" and they both charge the Canadians Custom and Brokerage fees... but quite frankly this isn't exactly a fee they have instituted by themselves, this is Canadian law.  Why not work to have the law changed for items under a certain amount rather than blame the Sellers/Shippers or UPS and Fedex for either not shipping to .

#sorrybutnotmyproblem

[pjcdn2005]

but quite frankly this isn't exactly a fee they have instituted by themselves, this is Canadian law.  Why not work to have the law changed for items under a certain amount rather than blame the Sellers/Shippers or UPS and Fedex for either not shipping to .

Perhaps you can show us this "law" that "forces" couriers to charge expensive brokerage fees? I doubt that you will find it.

There is a Canadian law that importers have to pay duty and taxes for some items over a certain dollar value but that is not what this thread is about. It is about the fact that couriers, especially UPS, charges extra fees on top of those duties and taxes.

I can certainly understand why you would want to protect yourself for a $300 sale and if you choose to use a courier rather than a third party insurance company, that's certainly your choice....as long as you state your method of shipping. Of course you do limit the people that will buy from you but that is also your right.