Comments about the Global Shipping Program

Feel free to share your thoughts about the Global Shipping Program here. 

 

A few questions to get the ball rolling:

 

  • What has worked well for you with the Global Shipping Program?
  • Any ideas to help improve the experience for Canadian buyers?
  • What has deterred you from buying items offered using the Global Shipping Program?
  • How have you managed to search for items outside the program?

Please try & keep the comments constructive 🙂

 

If you have any questions about the program, please post them here.

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

Message 1 of 6,171
latest reply
6,170 REPLIES 6,170

Re: Comments about the Global Shipping Program

BRAVO !

 

Finally - Someone who gets it right!

 

It is not all black, it is not all white, it is not to the extreme left nor to the extreme right.

 

A balance comment which reflects reality.

Message 1641 of 6,171
latest reply

Re: Comments about the Global Shipping Program

American sellers are very capable of looking after themselves and it's not hard to understand where they're coming from.

I think that most of us can empathize with their position(s).

 

However, we are Canadian buyers, and as such we are here to look after our own interests.

Sometimes our interests are not the same as those of American sellers.

 

The GSP widens that gap way beyond what is necessary..

 

 

Message 1642 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@i*m-still-here wrote:

 

marmotom!:  There is nothing anyone can say that will help you understand what's really happening "Out There."

 

By now that's clear.  It's also clear that you don't buy much here.

 

You just have to get out and start buying and emailing sellers several times a day for a month or so and that will enlighten you as to what is really going on.

 


Now that you've got that off your chest, do you plan on responding to my comment or do you just want to continue complaining about sellers who are--in your words--like 12-year olds?  Seems to me that your "difficulties" with the Global Shipping Program are largely due to the fact that you continue to try to buy from sellers who use it, but not on their terms.  Start saying "no" to sellers using the GSP and your "difficulties" will vanish.  Funny how that works.

Message 1643 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@dasia143 wrote:

Maybe some of them are not aware, but that's not much help to me. However I'm sure that I'm not seeing a whole lot of listings I wouldn't have seen before. It's just not possible that suddenly there are virtually NO sellers offering this DVD except via the GSP. Before that program came in I would have seen at least 25 sellers offering that DVD who would ship to Canada. I say that based on previous experience of searching similar Star Trek DVDs in the past. The situation is not as dire in the vintage textile market, but the number of non-GSP offerings is falling there too.

 


If you're finding GSP sellers that ship "worldwide" with few or no restrictions on individual countries, there's a chance that that seller is not aware that they're opted into the GSP.  That seller may be worth emailing to see if they're aware that they're opted into the program and if they'd consider shipping directly to Canada.

 

Sellers who sell items such as DVDs through the GSP and only to GSP-supported countries are the ones that I'd likely avoid.

Message 1644 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@pjcdn2005 wrote:

 

I do believe that there are many sellers who would not be shipping internationally without the gsp, but  there are also many sellers who used to ship internationally but refused to send first class...only priority or express. Now that first class international has tracking you would think that more of them would use that instead of the gsp. But because U.S. sellers don't depend upon international buyers business as much as Canadian sellers do, some of them do have the attitude that they will only use the gsp because there is no risk to the seller regarding an item not received and no risk to their feedback and DSR's. 

 


That's a good point.  I did see a listing a few weeks ago from a seller selling "comic book guy" type material through the GSP but their listing description had some puzzling references to the postal system.  I emailed them asking if they were aware that they shipped through the GSP.  It turned out that they were but they hadn't updated their listing template to reflect that.  Closer examination of their sales and listings revealed that in the past they had been offering Express shipping only on their modestly-valued, lightweight items.  Go figure.

Having said all that, keep in mind that the "tracking" feature for First Class International doesn't work for all countries yet and seems to be a bit hit and miss even for many of those where it is supposed to work, which probably hasn't inspired a lot of confidence in the more paranoid U.S. seller.

Message 1645 of 6,171
latest reply

Re: Comments about the Global Shipping Program

Well said.

 

$78 "Duty and Import Charges" on a $124 item.......that's rich.

 

Hahahahahahahahahaha.

 

US sellers - the GSP has got to be backfiring on you like crazy!

Message 1646 of 6,171
latest reply

Re: Comments about the Global Shipping Program

marmotom!:  I generally wouldn't care much about your posts, but you are on every GSP post like white on rice.

 

It's hi-time to pay attention to what buyers are saying instead of being so heck bent on proving them wrong.

 

 

 

 

Message 1647 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@marnotom! wrote:

@i*m-still-here wrote:

 

marmotom!:  There is nothing anyone can say that will help you understand what's really happening "Out There."

 

By now that's clear.  It's also clear that you don't buy much here.

 

You just have to get out and start buying and emailing sellers several times a day for a month or so and that will enlighten you as to what is really going on.

 


Now that you've got that off your chest, do you plan on responding to my comment or do you just want to continue complaining about sellers who are--in your words--like 12-year olds?  Seems to me that your "difficulties" with the Global Shipping Program are largely due to the fact that you continue to try to buy from sellers who use it, but not on their terms.  Start saying "no" to sellers using the GSP and your "difficulties" will vanish.  Funny how that works.


That assumes eBay won't get more sellers into the programme with advertising.

 

Both eBay and PBI have marketing departments that are going out of their way to make the GSP look like a shining example of Internet commerce and the best way ever to go for all international shipments. It has become something of a task of various members to counter this advertising of the GSP with common sense. Everything nasty about the programme is conveniently tucked away on eBay's help centre and in the legalese and on these forums, there's nothing "up front" about the programme besides that "shining example of Internet International Commerce" model, no additional effort going to ensure it's correctly used, no effort going toward putting everything up front (to the point sellers can't get an accurate reading on what shipping will cost to certain destinations). And given the program is "working", eBay is unlikely to change it regardless of how many meetings are held to discuss that change.

 

So it's become something of some members of this community to have to re-educate sellers who have been duped by that shiny advertising.

 

Message 1648 of 6,171
latest reply

Re: Comments about the Global Shipping Program

At one time people thought the world was flat, until somebody went "Out There".

Message 1649 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@i*m-still-here wrote:

marmotom!:  I generally wouldn't care much about your posts, but you are on every GSP post like white on rice.

 

It's hi-time to pay attention to what buyers are saying instead of being so heck bent on proving them wrong.

 


Strange response to my point that you may have an easier time of it if you just said "no" to GSP listings rather than trying to work around the GSP with what you say are "12 year olds".

Message 1650 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@kxeron wrote:

 

That assumes eBay won't get more sellers into the programme with advertising.

 


Good sellers don't get sucked in by advertising alone.  They do their homework.  They post queries on the discussion boards.  They conduct test listings.  They look at what their competitors are doing.  They read up on the terms and conditions.

 

The not so good sellers won't do that.

 

Again, why would anybody want to deal with a seller who doesn't know what they're doing?

Message 1651 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@marnotom! wrote:

@i*m-still-here wrote:

marmotom!:  I generally wouldn't care much about your posts, but you are on every GSP post like white on rice.

 

It's hi-time to pay attention to what buyers are saying instead of being so heck bent on proving them wrong.

 


Strange response to my point that you may have an easier time of it if you just said "no" to GSP listings rather than trying to work around the GSP with what you say are "12 year olds".


That point suggests  that the GSP is something buyers can turn off, opt-out of and don't have to see period. The real issue is that GSP listings are ubiquitous. Some items and/or types may only come from sellers who are currently enrolled or the GSP items may drown out the presence at all of non-GSP items under certain searches. eBay has counted on this in its implementation of the GSP so that buyers are increasingly pressured to use the programme.

 

Sellers have the option whether to use the programme or not, buyers however only have the option to be either subject to its effects, or forego using eBay as a service as a whole.

Message 1652 of 6,171
latest reply

Re: Comments about the Global Shipping Program

With the GSP seemingly entrenched in the Ebay process it does seem like a person on trial for their life with the court being judge, jury and executioner. Ebay pretty much has the monopoly for online auctions, it's constantly quoted as a reference for what prices should be in the "real world", and really no serious competition is out there. I too dislike the GSP it reminds me of the days when many Americans used UPS to ship items. There were always hidden or unexpected fees with them, and now here we go again, and this time it is sanctioned, promoted and enforced by Ebay themselves. It stinks but other than talking with a seller individually each and every purchase we make, I do not imagine Ebay will do anything to change it. After all we are the polite cousins from up north somewhere.

Message 1653 of 6,171
latest reply

Re: Comments about the Global Shipping Program

I agree. Good post.

But the GSP sticks in my craw.

$8 "Import charges" on a $30 book?

A BOOK?

Something is very wrong with the system.

And ebay sellers are laughing about their polite northern cousins all the way to the bank.

Message 1654 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@kxeron wrote:

That point suggests  that the GSP is something buyers can turn off, opt-out of and don't have to see period. The real issue is that GSP listings are ubiquitous. Some items and/or types may only come from sellers who are currently enrolled or the GSP items may drown out the presence at all of non-GSP items under certain searches. eBay has counted on this in its implementation of the GSP so that buyers are increasingly pressured to use the programme.

 


Actually, the point I was suggesting is that just because something is on eBay to be purchased doesn't mean that the item must be purchased.  Some buyers posting about the GSP seem to suggest a lack of restraint on their part.

 

Or maybe I'm just super-cautious when it comes to my "luxury" or non-essential purchases.

Message 1655 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@marnotom! wrote:

@kxeron wrote:

That point suggests  that the GSP is something buyers can turn off, opt-out of and don't have to see period. The real issue is that GSP listings are ubiquitous. Some items and/or types may only come from sellers who are currently enrolled or the GSP items may drown out the presence at all of non-GSP items under certain searches. eBay has counted on this in its implementation of the GSP so that buyers are increasingly pressured to use the programme.

 


Actually, the point I was suggesting is that just because something is on eBay to be purchased doesn't mean that the item must be purchased.  Some buyers posting about the GSP seem to suggest a lack of restraint on their part.

 

Or maybe I'm just super-cautious when it comes to my "luxury" or non-essential purchases.


eBay's sole purpose is commerce.

 

Coming to eBay's site with the knowledge that you won't be purchasing anything due to an unaccountable, over-expensive programme like the GSP is in play is a fool's errand. A pointless visit, a waste of time.

 

I too am conservative on my purchasing, it's one of the reasons I oppose the GSP in whole in its current form because I can't hold it accountable immediately, I can't say "break this down for me" and get the exact taxes and exact duty, I can't know if I'm being duped by eBay's constantly malfunctioning estimates.

 

People's time is worth something and that valuable time that could be spent with friends or family is being spent instead on educating sellers on something that should be eBay's job to educate. eBay has created an atmosphere where there is no world outside of eBay, where to get things done right you must spend significant amounts of time on the site doing things that should not be.

 

eBay is an example/victim of a phenomenon called "Feature Creep" where something simple and convenient becomes complicated and twisted in the belief that it is an improvement. the GSP is part of that feature creep. This feature creep has resulted in more and more of people's time being spent trying to work around and fix eBay's failings. This very thread is a gigantic monument of epic proportions to the amount of time people have spent working around, trying to figure out eBay's failings of the GSP and how to work around those failures, when people could be instead talking to their family about that new thing they purchased in less than an hour and excitedly await its arrival.

 

Online shopping was at one point easy  — was at one point easier than going to the store physically, it doesn't seem that way with eBay anymore.

Message 1656 of 6,171
latest reply

Re: Comments about the Global Shipping Program

________________________________________________________________________________________________________

kxeron wrote:

eBay's sole purpose is commerce.

 

Coming to eBay's site with the knowledge that you won't be purchasing anything due to an unaccountable, over-expensive programme like the GSP is in play is a fool's errand. A pointless visit, a waste of time.

 

I too am conservative on my purchasing, it's one of the reasons I oppose the GSP in whole in its current form because I can't hold it accountable immediately, I can't say "break this down for me" and get the exact taxes and exact duty, I can't know if I'm being duped by eBay's constantly malfunctioning estimates.

 

People's time is worth something and that valuable time that could be spent with friends or family is being spent instead on educating sellers on something that should be eBay's job to educate. eBay has created an atmosphere where there is no world outside of eBay, where to get things done right you must spend significant amounts of time on the site doing things that should not be.

 

eBay is an example/victim of a phenomenon called "Feature Creep" where something simple and convenient becomes complicated and twisted in the belief that it is an improvement. the GSP is part of that feature creep. This feature creep has resulted in more and more of people's time being spent trying to work around and fix eBay's failings. This very thread is a gigantic monument of epic proportions to the amount of time people have spent working around, trying to figure out eBay's failings of the GSP and how to work around those failures, when people could be instead talking to their family about that new thing they purchased in less than an hour and excitedly await its arrival.

 

Online shopping was at one point easy  — was at one point easier than going to the store physically, it doesn't seem that way with eBay anymore.

________________________________________________________________________________________________________

 

I fully agree with what you are saying, when I first started buying it was simple, straight forward and very enjoyable but over the last few years more specifically since the GSP came into existence it has become more troublesome especially with the addition of this additional unnecessary cost. Because the marketplace much like nature abhors a vacuum it does explain how within the last 18 months or so there has been an explosion of very similar sites that strongly resemble what EBay use to be including alternatives to PayPal. I don't know if these sites will eventually be successful in the long term but the fact they do exist and are presently growing should be telling Ebay that the current revenue generation path they have chosen may work in the short term but with more and more buyer dissatisfaction they will possibly lose revenue in the long run. Most of us buyers will be driven by our bottom line which means if we can get the items we want from other sites that are just as secure but cheaper then we probably will and EBay will lose business and if US sellers don't start pushing back to EBay and opt out of this program then they too will lose.

Message 1657 of 6,171
latest reply

Re: Comments about the Global Shipping Program

Online shopping was at one point easy  — was at one point easier than going to the store physically, it doesn't seem that way with eBay anymore.

 

Well said! Due to the constant site changes as well as the GSP, ebay seems to be become more complicated each month for both sellers and buyers.

Message 1658 of 6,171
latest reply

Re: Comments about the Global Shipping Program


@pjcdn2005 wrote:

 

Well said! Due to the constant site changes as well as the GSP, ebay seems to be become more complicated each month for both sellers and buyers.

 


Perhaps you can explain to me, then, how the GSP complicates purchases, because I'm not getting it.  I search for listings in "list view", see the results with the subtitle "customs services and international tracking provided," and avoid them.  Seems straightforward to me.  What am I doing wrong?

Message 1659 of 6,171
latest reply

Re: Comments about the Global Shipping Program

Just imagine if instead of the over complicated GSP, ebay had enrolled all sellers in a 'free'  transit insurance account, giving all international sellers full coverage against loss or damage for their international sales. They could have boosted the FVF charges by 1% to cover this 'free' program.  Or simply calculated how much extra turnover would compensate for the extra expense, to maintain profit levels.

 

Buyers would have liked it because sellers would ship by the cheapest means, cutting buyer costs, sellers would have liked it because they would have something useful instead of the usually unworkable 'seller protection' that many assume is the same as insurance.

 

Of course, it would not have provided woirk for nearly so many people.

 

 

Future Creep.  I like it.

Message 1660 of 6,171
latest reply