Comments about the Global Shipping Program

Feel free to share your thoughts about the Global Shipping Program here. 

 

A few questions to get the ball rolling:

 

  • What has worked well for you with the Global Shipping Program?
  • Any ideas to help improve the experience for Canadian buyers?
  • What has deterred you from buying items offered using the Global Shipping Program?
  • How have you managed to search for items outside the program?

Please try & keep the comments constructive 🙂

 

If you have any questions about the program, please post them here.

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

Message 1 of 6,171
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6,170 REPLIES 6,170

Re: eBay, GSP, and the Canadian buyer.

And to add insult to injury, description says...

 

"made in usa by Flexible steel lacing company of chicago"

Message 1941 of 6,171
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Re: eBay, GSP, and the Canadian buyer.


@pierrelebel wrote:

In my opinion, PB fees should be paid in part by sellers who benefit the most from the program.


That's appealing on the surface, but since it's highly likely that the sellers would pass on those fees to the buyers, guess who would be paying in the end one way or the other?

 

The only thing this would accomplish would be to make an already pretty opaque program even more so.

 

IMO the GSP as it now stands (or should I say wobbles?) should be put out of its misery and its designers should go back to the drawing board and start from scratch.

Message 1942 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

"highly likely that the sellers would pass on those fees to the buyers, guess who would be paying in the end one way or the other?"

 

???

 

I do not see why that would be.

 

The concept behind GSP is to help American sellers (nobody else) increase their sales outside the USA.  In other words: gravy! Since their cost are basically the same whether they ship domestically or outside the country, I do not think sellers who use the program properly (higher priced items) would object to paying $2/$4 handling fee for the extra sales.

 

If those sellers increase their prices sohewhat to cover the extra fees, it is mostly American buyers who would end up paying those fees.

Message 1943 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Think of the GSP this way:

 

Sellers all over the world are very attuned to the way they bill buyers for shipping.  

 

There are several reasons for this:

1) If shipping costs are too high, items won't sell.

2) DSRs

3) Common decency and consideration for our fellow human beings.  That is, why force a buyer to pay $30 for shipping when $10 will the job jut as well.

 

Since the Americans are allowing the GSP into their listings, what does that say about American sellers in comparison to the rest of the world?

How did they expect the rest of the world would react to that?   

 

Moreover, imagine as a Canadian seller if the GSP suddenly popped into our transactions.

 

I sell a lot of items to the States valued over $200, and to the best of my knowledge Americans are never charged taxes and/or duty..................

This is similar to the way our government rarely collects.  (For me it's about 5% of my purchases regardless of item cost.)

 

Imagine if our American buyers suddenly had to pay for shipping to a hub (say in Toronto),, plus expedited shipping to their home from the Canadian hub, plus a handling charge for that service, plus duty and taxes on items over $200.

 

MAN............ the doodoo would hit the fan and quick.

That program would be trashed faster than greased lightning.

 

In addition, Canadian sellers would not even consider using that program .............. not only because it's not good for business, but also because it's just not a decent way to treat another human being who happens to be your buyer.

 

Again:  What does this say about American sellers?

Message 1944 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Since the Americans are allowing the GSP into their listings, what does that say about American sellers in comparison to the rest of the world?

How did they expect the rest of the world would react to that?   

 

 

They do not see the shipping charges.

Neither would you if you sign in to ebay.com, go to an item and chage the ship to location to USA from Canada  (make up a zipcode). All the items you look at after that till you reset location or sign out will be what the US seller sees.

 

Do not blame the US sellers, because they know not what they do. (Where have I heard that before)

 

But really, they just don't see anything but the domestic charge they have listed. Which may be 'Free Shipping'

 

 

Message 1945 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

re:GSP

 

I agree with almost all the responses regarding the ongoing difficulties for Canadians with Ebay/GSP, a couple of issues I've experienced that turn me off both have been;

 

1. the last two times I tried GSP, both items have been opened and then resealed by the Ebay/Pitney-Bowes warehouse prior to shipping. I thought we had " privacy and confidentiality laws to protect against mail being opened in transit.

2. my inability to track items through GSP, when attempted the only information I receive is "item shipped by multiple carriers", I thought you pay to be able to follow your item.

 

Perhaps I uniformed regarding these issues, and any clarifications would be welcomed.

Message 1946 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Hi bluenosedavid. 

 

Quick response to the two points you raised. 

 

#1 Some items are indeed opened at the US Shipping Center. A very small #, but some nonetheless. There are several reason WHY items might be opened, which are outlined here:  http://blogs.pb.com/ecommerce/2013/07/17/global-shipping-program-faqs/

 

#2 Tracking should be available "end to end", but we have had reports that this is not always the case. We have been working with Pitney Bowes to improve tracking for the "last mile". If you have a specific transaction where you are looking for additional tracking details please let me know via Private Message and I can look into it (please include transaction #, item #, + eBay user id and email used in the transaction).

 

Hope that helps.

 

---Bennett

Message 1947 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Import charges...   What's the deal here?  Canada and the United States have a free trade agreement since 1992 that cancelled this policy.  I do support the taxes and duties, since the items imported were not purchased in Canada and Revenue Canada has a right to claim a percentage on imported goods.   In any case, the only agency that is allowed to claim import charges in the name of Canada is Canada Customs through Revenue Canada.

 

So I decided to go along with the sharade and guess what?  The seller could not understand why he had to ship to another address that is not mine, so that was an issue.  Then, my package was mixed up with someone else's by Pitney-Bowes, and now they can't track who it is from. 

 

I have been buying from the U.S. for the past ten years and never had a single problem.  I just wish ebay would stop sticking it's noze where it does not belong, and stop trying to make more money off our backs.  Sellers beware, this is killing your business.  I know I will no longer bid if the listing mentions import charges!!!!!

 

I know this will affect us Canadians because less and less sellers in the U.S. will agree to ship International.  Ebay is slowly killing it's own market, and keeping us from having access to many great items which are just not sold in Canada.

 

Serge Lebel

Clark City, Canada

Message 1948 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

I have opted out of the program after two sales.  I am a frequent buyer and an occassional seller of coins.  I recently placed some coins on auction and was shocked to see the rates that were being charged to my buyers when I printed out the packing invoice.

 

In the past I have limited sales to buyers with at least 100 feedback rating and have used registered mail for items over $50.  For customs forms I describe the items as tokens and the value at less than $25 for non-registered, $69 for registered (insured amount).  There is some risk on my part to ship this way, but to date I've only lost 1 item low cost item out of more than 200 shipped.  I'm sure I've more than made up that loss by expanding by base of bidders. 

 

GSP sounded like a good thing, competitive rates and I wouldn't have to fill out the customs forms and wait in line to male the items.  So I recently listed a rare british crown with a value of $450.  The cost of shipping was $21 for GS and the import charge was $105!  I also listed a small quarter franc which sold for $19.50.  The shipping and import charges were $21.50! 

 

Using my old way of shipping, I would have passed along shipping and handling fees of <$20, but GSP cost the buyers $150.  Of course the buyers see the GPS costs when they bid and adjust their bidding accordingly, but that is money out of my pocket. 

 

I wrote both buyers to apologize for the high costs and I have removed other listings until my opting out of GSP is official. 

 

Do other countries have similar programs?  I suspect that is true for the UK.  It seems that I often see minor coins listed that I'd like to bid on, but shipping is listed at $14.14 for them.

 

Ebay should look at the categories of auction items that GSP makes sense for, and only offer for those categories.  GSP should not be available for coins, stamps and other small collectables.

Message 1949 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

iron_m3
Community Member
Global shipping program is a scam. I could have had the same item shipped directly to me, it would have been cheaper, it would have taken less time, and no one would have opened the package along the way. I will not be purchasing anything using GSP, and I will advise sellers using it.
Message 1950 of 6,171
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Re: eBay, GSP, and the Canadian buyer.


@afantiques wrote:

Since the Americans are allowing the GSP into their listings, what does that say about American sellers in comparison to the rest of the world?

How did they expect the rest of the world would react to that?   

 

 

They do not see the shipping charges.

Neither would you if you sign in to ebay.com, go to an item and chage the ship to location to USA from Canada  (make up a zipcode). All the items you look at after that till you reset location or sign out will be what the US seller sees.

 

Do not blame the US sellers, because they know not what they do. (Where have I heard that before)

 

But really, they just don't see anything but the domestic charge they have listed. Which may be 'Free Shipping'

 

 


Do not excuse them so readily.

 

It's a seller's job to be sensitive to a buyer's experience.

 

Justifying the ignorance of the way all buyers see the listings other than US buyers suggests that only Americans count.

 

Again:  What does this say about American sellers?

Message 1951 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

I can tell you one thing the GSP has done:

 

It's created a two-tiered system where the American government decides how taxes on imports are collected for their own citizens, while Americans (via the GSP) dictate how taxes are collected for everyone else.

 

 

In addition to inflated shipping costs, this is the other main issue at the heart of most of the GSP complaints.

 

Message 1952 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

riensope:  If you've opted out of the program why is your item listed with GSP shipping?

Message 1953 of 6,171
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Re: eBay, GSP, and the Canadian buyer.


@rick31797 wrote:

@marnotom! wrote:

I'm not sure I completely understand how this purchase worked, Bubby-Joe.  Do you mean you purchased ten of the same item from the seller?


doesn't really matter what she purchased... her item was 15.00 total and was charged  twice, one was probably a shipping charge the other a import charge... as we have been hearing over and over again, PB will charge you import fee's on any amount purchased..

 

So here we have a 15.00 item  and the seller pays and extra 17.34..... with some time and several emails it may have been a mistake and over time she might get a refund, or not..

 

Just another reason to stay away from GSP... 

 

When you read a post you seem to eliminate the problem and ask a question that has nothing to do with the problem.. remember her item cost 15.00 and the shipping was 17.50..


How do you know the question has nothing to do with the problem?  The buyer mentioned something about the purchase being part of a "lot". For whatever reason, they felt that information was important, so I'm just wondering if this may have anything to do with the situation.

 

As it is, we have two different answers to this question so far because we're a little unclear on the details.

 

If you take the issue of the "lot" out of there, all I see is that the buyer was charged more for shipping than was stated in the listing. Remember, the shipping cost for a GSP shipment is split up between what the seller charges for shipping the item to Erlanger, KY, and what Pitney Bowes charges for shipping from Erlanger to the buyer's destination.

 

What puzzles me is that if the seller charged $3.50 for shipping the item to Erlanger, the seller's share of the total charges should have been $18.50, not the $17.50 Bubby quotes, as Pjcdn notes.  This makes me wonder if the amount they quoted for Pitney Bowes' share is accurate.

 

In any event, it doesn't appear as though the buyer was charged another $17.34 on top of what the listing stated, if that's what you're implying.

 

I think this may be just a case of a buyer not understanding the charge breakdown for a GSP shipment.

 

Message 1954 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Great thread you have started,this subject of GSP has never been discussed before,most Canadian seem to love it.
Message 1955 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Bubby,

 

What was total, including item cost and ALL shipping you paid for the item?

Did you pay $15 (item) + $17.50 + $17.34?

 

Message 1956 of 6,171
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Re: eBay, GSP, and the Canadian buyer.


@i*m-still-here wrote:

I can tell you one thing the GSP has done:

 

It's created a two-tiered system where the American government decides how taxes on imports are collected for their own citizens, while Americans (via the GSP) dictate how taxes are collected for everyone else.

 

 

In addition to inflated shipping costs, this is the other main issue at the heart of most of the GSP complaints.

 


Agreed. My complaint with the programme isn't that the taxes or duty are being collected, but how they are being collected with a very one-sided approach without any accountability whatsoever. Where a US organization is dictating how non-American law is to be executed only empowered through contractual agreements and through those agreements to be "held harmless" from any issues that arrise from incorrect executions of that law.

PBI and eBay may have lawyers but lawyers too can be wrong, the terms of agreements drawn up by lawyers are nullified (in whole and in part) by court rooms every day.

Notice how the GSP explicitly avoids using terms like "tax" or "duty" as neither eBay and PBI are authorized by law to act as customs agents. Neither organization are authorized to determine and levy tax and duty before a package is analyzed by an agent of the destination government, they are only able to collect an "Insurance fee" to use against the package, if that fee doesn't satisfy the destination government, said government is fully capable of telling PBI "That's not good enough." and charging the importer anyways.

 

Further, most likely the reason eBay isn't able to supply a full breakdown invoice despite the outcries of international consumers is that if they start using terms like "tax" or "duty" that they will incite governmental intervention similar to the German government's investigation of the operation of the GSP. To placate foreign governments and avoid these investigations, PBI and eBay use the term "Import Charges" which since it isn't covered by any law and said organizations are able to define the rate to any amount they wish much like insurance premiums and calculate it in any way they see fit.

The above two paragraphs are why the GSP includes the following statement in the GSP Buyer Terms:


Exclusions. You alone are responsible for any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after a GSP Item has successfully cleared customs and been delivered to (or made available for pickup at) the delivery address specified by you.


 

This prevents a consumer (whom had their government's customs agency determine that what PBI is doing isn't enough or failed to fill out the paperwork properly) from having recourse if the 'insurance' didn't pan out and to essentially disarm a consumer from demanding refund of the funds remitted to PBI.

 

This is very realistically how the GSP can be construed as fraud (and thus why the German government seems to be investigating it) because it is operating under the premise that it provides security against paying anything further after checkout is complete, yet still has the above noted clause in play, preventing civil suits via breach of contract from playing out if the insurance they collect isn't sufficient for the importer's government.

 

On the element of "tax", this is most likely why PBI will not remit tax numbers because they are collecting an insurance service fee, not tax or duty, thus aren't accountable for holding a tax number for GSP expenses.

 

So in review:

  • eBay/PBI refuse to itemize and fully expose tax/duty in listings because it'd make them legally accountable to governments to hold tax numbers and so forth.
  • eBay/PBI use an insurance system rather than a duty/tax payment system, thus are capable of setting the rates as they see fit without recourse.
  • A consumer who paid PBI but still got charged full by customs may have great difficulty seeking refund if the insurance doesn't pan out because there's no record that tax or duty was pre-paid that the consumer holds.
  • Lawyers use terms to get around certain legalities, exploiting loopholes and such.
  • The GSP term "Import Charges" is a loophole exploit.
  • Tax and duty should be collected, but not by a foreign entity whom has no binding to the country the tax/duty is being remitted to.

This is why the GSP's operation needs investigation now more than ever not just in Canada or Germany, but all countries where the GSP is operated in, because there is money leaving those nations' economies en-route to the US without any promise that the funds will be returned to their economies to be used to pay tax or duty.

 

For all we know, all the import charges collected by PBI on items under $20 en-route to Canada or $1000 in Australia could be funnelled into PBI's profits if customs doesn't ask for money upon determination.

Message 1957 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Absolutely.........

 

Where I get annoyed with this thread is the way posters concentrate on the details of GSP technicalities and mechanics in an attempt to help the Americans make it work.

I just don't get that.

 

The program is very offensive for important reasons.

 

Why should an American company dictate how governments collect taxes for everyone but their own?

 

In other words:  Why should Americans not be forced to pay taxes by some GSP even though their own government has chosen not to enforce the law?

 

 

Just like everyone else.

Message 1958 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Hello Mr. Lebel. 

 

Just a quick point of clarification regarding your post. 

 

First off sorry to hear your transaction didn't go as planned. With the GSP, once the item arrives safely at the US Shipping Center it becomes the responsibility of eBay/Pitney Bowes to see that it gets delivered. In other words if it is lost or damaged during international transit it is the responsibility of eBay/Pitney Bowes to make it right via refund, etc.

 

If you have not done so already you should open a lost item case. The rest should happen automatically. And assuming the Seller is not found to be at fault (and that the item arrived safely at the US Shipping Center) you should be "made whole" via refund from eBay/Pitney Bowes. 

 

If I can help further from this end please send me a private message and include transaction #, item #, + eBay user id and email address used. 

 

Here are a couple links that might also help, as far as understanding how the program works:

http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

ebay.com/gsp

 

 

Thanks.

 

---Bennett

 

 

Message 1959 of 6,171
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Re: eBay, GSP, and the Canadian buyer.

Bennet:  Is that a typo or are there two Lebels?

 

In any case, what do you think of all the complaints by Canadian buyers about the GSP?

 

There are a lot of them.......... eh?

Message 1960 of 6,171
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