eBay

kalvin@ebay.com · ‎09-26-2013

Feel free to share your thoughts about the Global Shipping Program here.

A few questions to get the ball rolling:

What has worked well for you with the Global Shipping Program?
Any ideas to help improve the experience for Canadian buyers?
What has deterred you from buying items offered using the Global Shipping Program?
How have you managed to search for items outside the program?

Please try & keep the comments constructive 🙂

If you have any questions about the program, please post them here.

~Kalvin
eBay.ca Community Manager

kalvin@ebay.com

bennett4612 · ‎12-26-2013

Hi webbi215.

Not sure if this is the level of detail you are looking for, but we did recently launch a new GSP landing page. In part because we wanted to provide a better description of how the program works.

http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram.html

This page skews a little more toward the seller side, but we are developing a buyer version as well.

In the meantime there are also the Terms & Conditions pages. Perhaps not the most thrilling collection of prose in the world, but lots of useful info all the same.

http://pages.ebay.com/shipping/globalshipping/seller-tnc.html

http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

Hope that helps.

---Ben

rick31797 · ‎12-26-2013

@bb_cool_stuff wrote:
If it is an item and can't get elsewhere then I buy it, pay the vig, and then post negative feedback to the seller when the item arrives. You want to buy into this program, fine, but kiss your 100% feedback rating goodbye.

What a ridiculous statement.

Do you know these boards are monitored ?

Another addition to our Blocked List gang.

I AGREE..THIS GUY IS ABUSING THE SYSTEM.. THATS WHY I WILL BUY FROM SELLERS THAT HAVE REASONABLE NEGATIVE REMARKS, BECAUSE I KNOW THERE ARE IDIOTS OUT THERE.

bobenis · ‎12-26-2013

@bennett4612 wrote:
Hi webbi215.

Not sure if this is the level of detail you are looking for, but we did recently launch a new GSP landing page. In part because we wanted to provide a better description of how the program works.
http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram.html

This page skews a little more toward the seller side, but we are developing a buyer version as well.

In the meantime there are also the Terms & Conditions pages. Perhaps not the most thrilling collection of prose in the world, but lots of useful info all the same.
http://pages.ebay.com/shipping/globalshipping/seller-tnc.html
http://pages.ebay.com/shipping/globalshipping/buyer-tnc.html

Hope that helps.

---Ben

Hey Ben

That is great and all but how about who pays back the buyer when items arrive damaged due to repackaging, missing items due to being opened, etc via PB or if they even arrive at all?

Do we, the buyer ,have to go against ebay and their owned and operated Paypal for the dispute or is it opened directly against PB?

Is there a whole separate team who deals with these occurrences?

Who exactly are we getting in a dispute with if the seller is out of the picture (and rightly so they should be since they met their end of the bargain shipping it to PB).

Cheers

rainbow71113 · ‎12-26-2013

well people I have to revise my previous objections to the global shipping....I bought a case of vhs video tapes and if the seller had shipped directly to me it would have been $75. With her shipping to the Kentucky address it was $42.84 and duty of around $13.00. I 'm pretty sure this is something that would probably have charged duty anyway so that part didn't bother me. It looks like the depot forwarding the parcel is getting a discounted rate probably due to volume because it is costing her $29 just to ship to a US address. So sometimes it might actually save us money using the Global option. When I've asked sellers to remove it I have found that the seller couldn't give me the shipping info before removing it for some reason- ( I can always figure out someone's shipping without going to the post office)- since EBay is requiring that they use tracking options asking a seller to ship lettermail, or cheaper still doesn't work- one seller shipped 3 cross stitch kits to me at $9.00 each (with tracking) after removing the global and with the global I think I would have had to pay around $22 so I wound up paying more than had I just paid the global and duty.

Where I still do object is shoe listings. I'm seeing tons of US sellers of shoes going with the global and instead I bought 3 pairs of shoes directly through a US company, paid NO duty when they came through and it was 2 packages of around $50-70 US. Shoes are showing a duty whereas Ebay has revised Global for reading material, this no longer charges duty on all the listings I've seen.

afantiques · ‎12-26-2013

If the confusable terms were chosen deliberately, then a murrain on them for the number of times posters have pointed out the difference.

So instead of clearly saying "its eBay not stating the correct terms in regards to GSP wordage", you choose to indicate it's all the posters issues. lol (of course my comments here & yours solve nothing in regards to the conversation about shipping charges)

My comment was a bit unclear, I was crying anathema on the designers, not the posters who are understandably confused.

bennett4612 · ‎12-26-2013

Hi bobenis.

Refunds are gone into in detail on the Terms & Conditions pages. But here's a quick overview --

eBay / Pitney Bowes are responsible for refunds if the damage (or loss) occurs during the international leg. With the GSP the seller needs to get the item safely to the US Shipping Center. After that, if anything happens (loss, damage, etc.) it is the responsibility of eBay / Pitney Bowes.

eBay Buyer Protections are in place, same as with non-GSP transactions. Similarly, if an item is lost or damaged a claim should be filed in the same way as non-GSP transactions. After a case is opened everything should then happen automatically as far as refunds.

Hope that all makes sense and helps clear things up.

-Ben

afantiques · ‎12-26-2013

eBay Buyer Protections are in place, same as with non-GSP transactions. Similarly, if an item is lost or damaged a claim should be filed in the same way as non-GSP transactions. After a case is opened everything should then happen automatically as far as refunds.

Hope that all makes sense and helps clear things up.

Is the escalation automatic. Normally this would be at the buyer's discetion.

And BTW, ben, any news on my questions about items being listed for GSP shipping in non eligible categories?

bobenis · ‎12-27-2013

Soooo the second tablet just arrived and I made sure to shoot another video while it was sealed so that I could opened it to see if it was tampered with and have some proof.

Sure enough I opened the box to find the tablet and it's keyboard loose flopping around inside the box with NO PADDING!?

There was a little slip once again from Pitney stating it had been opened and repacked to inspect items and country of manufacture.

Well the metal dock on the keyboard the tablet clicks into is totally bent and I didn't notice it until I went to dock the tablet into the keyboard and it wouldn't fit, scraping the back of the otherwise new tablet 😞

I contacted the seller and it was fully packed and padded when he shipped it to Pitney so they just tossed it into a larger box loose flopping around inside thus causing damage to the keyboard...this is such a joke.

And they are a global; shipper too!

They don't believe in padding for electronic items or did the padding add too much weight so they were not maximizing profits?

How many disputes like this will ebay have to endure before they stop this joke of a service?

Now I have to file a PP dispute to get compensation for the thick aluminium keyboard chassis being bent during shipping due to lack of packing.

Thanks for the awesome 1st two experiences with GSP, ebay!

Can't wait to see how my cellphone arrives...

marnotom! · ‎12-27-2013

@bobenis wrote:

How many disputes like this will ebay have to endure before they stop this joke of a service?

eBay and Pitney Bowes are likely locked into some sort of long-term contract for the GSP so eBay can't just "stop" it on a whim. What's likely going to put more pressure on Pitney Bowes is if whoever's insuring the GSP shipments for loss and damage tries cutting off their coverage for too many claims made. Then again, perhaps loss and damage is of no concern to Pitney Bowes as they don't do the actual shipping and it's whoever's contracted to do the reshipping that's responsible for loss/damage.

It seems like quite a complicated network of subcontractors works with eBay and Pitney Bowes on the GSP.

rick31797 · ‎12-27-2013

@marnotom! wrote:
@bobenis wrote:

How many disputes like this will ebay have to endure before they stop this joke of a service?

eBay and Pitney Bowes are likely locked into some sort of long-term contract for the GSP so eBay can't just "stop" it on a whim. What's likely going to put more pressure on Pitney Bowes is if whoever's insuring the GSP shipments for loss and damage tries cutting off their coverage for too many claims made. Then again, perhaps loss and damage is of no concern to Pitney Bowes as they don't do the actual shipping and it's whoever's contracted to do the reshipping that's responsible for loss/damage.

It seems like quite a complicated network of subcontractors works with eBay and Pitney Bowes on the GSP.

Shipper will never pay out any damages to a parcel delivered, and damaged by lack of packing material, it will go back on the seller, unless they can prove Pitney Bowes removed packing material, its going to be very hard to get anything out of them... IF i was a seller shipping GSP i would take pictures and measurement of package, and forward this information to the buyer.

afantiques · ‎12-27-2013

Shipper will never pay out any damages to a parcel delivered, and damaged by lack of packing material, it will go back on the seller, unless they can prove Pitney Bowes removed packing material, its going to be very hard to get anything out of them...

If the item made it to KY safely, it is not the selller's problem. Whatever the details, the KY onwards leg and the packaging are at the risk and responsibilty of the GSP shippers collectively. In theory the seller is free and clear.

rick31797 · ‎12-27-2013

@afantiques wrote:
Shipper will never pay out any damages to a parcel delivered, and damaged by lack of packing material, it will go back on the seller, unless they can prove Pitney Bowes removed packing material, its going to be very hard to get anything out of them...

If the item made it to KY safely, it is not the selller's problem. Whatever the details, the KY onwards leg and the packaging are at the risk and responsibilty of the GSP shippers collectively. In theory the seller is free and clear.

I would not want to be a position of receiving a damaged item... i suggest anybody receiving items through GSP inspected the item before signing for it.

zigartenzewel · ‎12-27-2013

Ordered a car part directly from a car store in California. Mailed first class Int'l post. $7.78 on Dec 17th recv'd today. It was shipped 3 DAYS after the current ebay car parts were ordered; see my post from yesterday re: Calif to Mississauga to Vcr then to Calgary, AB. They are yet to arrive and the bill is $17.78

Again, just a comment.

streetliner67 · ‎12-28-2013

Its a crock of .i used to buy hotwheels on a daily basis and get them sent to a mail box in blain and shipping was 5 bucks.that was 5 years ago.i decided to get back into buying this week and noticed this import tax thing..anyway I know things are different but shipping one hotwheel car that weighs 10 grams should not cost 15 to ship and then 17 for import... ...even if I get it shipped from usps ground to my mail box it still should not cost 15 bucks.its still a minimum amount so why are they charging so dam much.dont care anyway I will not buy so good luck if you are

bobenis · ‎12-28-2013

@afantiques wrote:
Shipper will never pay out any damages to a parcel delivered, and damaged by lack of packing material, it will go back on the seller, unless they can prove Pitney Bowes removed packing material, its going to be very hard to get anything out of them...

If the item made it to KY safely, it is not the selller's problem. Whatever the details, the KY onwards leg and the packaging are at the risk and responsibilty of the GSP shippers collectively. In theory the seller is free and clear.

Exactly.

Now if a seller ships an item to Pitney and Pitney opens it to find it poorly packed then would Pitney, being a shipping company itself, notice that it would need padding and protection and redo that since it now becomes their responsibility for that last leg of the journey?

I mean if they see the item is horribly packaged then you would think they would notify the seller as such or just put some foam chips or bubble wrap in there to make sure it is safe the rest of the journey, no?

Where does that responsibility lie?

afantiques · ‎12-28-2013

Poor original packaging is cited (in the GSP FAQ) as one of the reasons for opening a GSP package. Presumably they'd re-pack it better, but who knows.

afantiques · ‎12-28-2013

Limit your buying to non GSP sellers.

Even then, USPS rates for small, light packages have increased a lot at the beginning of 2013.

bobenis · ‎12-28-2013

@afantiques wrote:
Poor original packaging is cited (in the GSP FAQ) as one of the reasons for opening a GSP package. Presumably they'd re-pack it better, but who knows.

Haha so if that is cited as a reason to open it then they better repack it otherwise it is just an excuse to open it.

Total joke...

rick31797 · ‎12-28-2013

@afantiques wrote:
Poor original packaging is cited (in the GSP FAQ) as one of the reasons for opening a GSP package. Presumably they'd re-pack it better, but who knows.

I would not believe everything that is printed on the GSP FAQ site, i do believe buyers that receive there items and when they open it, there is a note saying this package has been open and they also find there electronic item, in a box with nothing but air around it.. didnt i read somebody received an ipad in a bubble wrapped envelope, if i read this right, this is totally ridiculous, and a 10 yr old would know better..

The GSP FAQ is not the bible , what they say is NOT what they do..