Finding out who global shipping is sent with

[awsyme01]

In Vancouver, Canada and recently ordered a pair of boots from the UK. I believe the seller used global shipping to send it to me.

A delivery was attempted and apparently failed on the 28th. According to the tracking info it was shipping with something called wnDirect. Which seems to be based in the UK and have no way of contacting them directly. 

On their site its now labelled as 'Customer to collect from carrier'. Without telling me who actually has the boots.  Tried Canada Post and Perolator so far to no avail. Anyone got any advice on how to track down who exactly is holding my package? So I can, y'know... actually get it?

Thanks in advance...

[lotzofuniquegoodies]

@awsyme01 

Try contacting them at:

https://wndirect.com/en/contact

-Lotz

[pjcdn2005]

I haven't heard of global shipping using Windirect although that doesn't mean it doesn't happen.  Does the tracking number start with a U...I believe that is what all global tracking numbers start with.

Do you get more info if you enter the tracking number on the windirect site?

https://wndirect.com/tracking.php

[marnotom!]

If you apply your tracking code to this Pitney Bowes subsite:

http://parceltracking.pb.com

you should see an option to click on near the top of the GSP's tracking page to track the item on the carrier's website.

[reallynicestamps]

Was the attempted delivery by wndirect to a UK address?

That would be the GSP plant.

The GSP then adds your purchase to a bunch of others heading to Canada all on the same manifest.

At this point it gets that UA..... tracking number.

When it gets to Canada, it would probably be handed to Canada Post .

EBay sent me this today about my recent US/GSP purchase. I've only made four purchases through the Seller Protection service and all have gone smoothly.

We are writing to inform you that your recent transaction through the Global Shipping Program has cleared customs and is now out for delivery with the carrier.

You should receive additional automated updates regarding delivery status. Track your package

Eileen Fisher V-Neck Sweater Womens Size Plus 2X Green Organic Linen Long Sleeve Sold for: US $32.70 Item number: 31xxxxxxxxx043 Item sold on: Feb 25, 2019 01:32 EST Quantity sold: 1

If you have further questions please contact eBay customer service and have your Item ID # (31xxxxxxxx043) available for reference.

For more information on the Global Shipping Program, including our Frequently Asked Questions, click here.

Thank you for being an eBay customer.

The Global Shipping Program Team

[reallynicestamps]

Hmm - since wnDirect also ships internationally, I wonder if your seller knew that she was supposed to ship to the GSP plant at all.

Perhaps you should contact your seller and ask what address she did ship to?

You may have a problem with straightening out duplicated customs and sales tax charges if she didn't realize how the GSP operates.