OK- the timing is backwards which I always find confusing but.
- Left Houston via FedEx Feb 12
- Arrived in Erlanger Feb 15 (the GST plant)
- Left GST plant Feb 19.
It seems to have spent a while in Customs over the weekend but was that also the US President's Day?
- Shipped to Canada Feb 19.
Today is Feb 27, and while there is another weekend in there, that is a slow movement.
It is probably in the hands of Canada Post now but
- Click on the UPA number. This should open up a Shipment Details window, which should contain something like this:
This shipment has been transferred to CPC for delivery to the final destination # 70351#########
Click on the Canada Post number to see where the Canada Post Tracking history and expected delivery
it has fallen off the map and has missed the delivery date as shown on mu ebay account.
You have the right to open an Item Not Received dispute in the Resolution Centre at the bottom of the page.
Be sure to state that shipping is being handled by the GSP/Global Shipping Program/Pitney Bowes (they are all the same thing- we're just covering all bases here).
Ask eBay to step in and Escalate to a Claim.
There may still be some delay in refunding you, particularly if eBay has more information than you about the location.
But if GSP cannot prove delivery, you will be refunded.
Keep in mind that the seller is not involved in this because her responsibility ended when FedEx delivered to Erlanger. But it might be useful to her, if you drop a note telling her about this misadventure.
My only concern, since in over 30 years in mail order I consider 20 days a reasonable time for delivery from anywhere in North America, is that stopover in Erlanger while they considered Customs implications. Your seller may not have clearly indicated the place of manufacture (which is how duty is assessed not where you bought it) or exactly what was in the package.
This means the package may have been opened, examined and resealed or repackaged. By a bored clerk making $7.65 an hour. Fingers crossed.
