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@myfrenchapartment wrote:Awaiting an order from a shipper that used Global Shipping Center in Kentucky.
I have been watching the tracking.
Now it says the package is at the center but it also says Undeliverable. System Restriction.
I paid international shipping. They are in the US and I'm in Canada. It's iron supplements.
I suggest you wait it out until Tuesday because of the holiday weekend. The tracking may change since that sounds like a USPS problem rather than GSP issue (can't tell for sure without looking at the actual tracking info).
If it doesn't straighten out on it's own you can open a Not Received claim but at this moment it sounds like the seller did their part.
Ir's one of the big deficiencies with GSP, because of eBay's category structure and lack of a defined product catalog that includes ALL listings it's impossible to put a category based block in place that wouldn't also include a ton of items that ARE ok.
This problem also results in the "import charges" being a guess because the rates of import tax and especially import duties can vary considerable for products within the same category (for example clothing, duty rates are different for cotton clothing and synthetic clothing but it's difficult to determine which would apply for many listings where these details are too vague.
Pitney-Bowes averages these out but it means some buyers pay too much and some pay too little.
I've had some dealing with Pitney-Bowes that go back to the late 70's......
They are one of the most useless companies I have ever encountered in my business dealings. They are one of the rare mega-corps (over 14,000 employees) whose stock never recovered from the 2008 financial crisis, in fact their stock has been on a pretty steady decline for the past 12 years. Right now they have a P/E of 3.10 and a 5 year return of -90.59% which for most companies means that bankruptcy is not far away.
@lotzofuniquegoodies wrote:
Hello tyler@ebay , Could you maybe look into this please. In checking the GSP pages I see that there are numerous categories and items that are NOT supposed to be shipped with GSP. Do the listings only get flagged when they reach Pitney Bowes. Because of the volume of sellers usings GSP they may not all be aware of what can or cannot be shipped within the program. If items were blocked that should be banned from GSP before listing is completed it would resolve the number of issues with buyers finding out after the fact as in most cases they would be unaware of what should or should not be shipped with this program and in turn cut down on the all associated refunding.
-Lotz
Because of export limitations and restrictions, items listed in the following categories can't ??? be shipped through the Global Shipping Program
Thanks for the tag @lotzofuniquegoodies! To your comments - we do indicate if an entire category is not eligible to go through GSP at the time of listing. However, as this is a dynamic list it's possible that the restriction comes after the listing is already live, which would mean that no shipping options would present themselves to a potential buyer.
Hi @myfrenchapartment - sorry to hear that this happened. Because country restrictions and categories are added (and removed) from the Global Shipping Program regularly, it's possible that when you purchased the item it was allowed, but by the time that it reached the Kentucky sorting center it was no longer allowed. If you've opened a request with us we should make sure you get taken care of!
