eBay

nohum_19 · ‎05-10-2024

So 2 days ago usps returned my package to Ebay's glendale hub and it got lost so I contacted ebay and they said they will try to find it will I get my item?

marnotom! · ‎05-10-2024

@nohum_19 wrote:

So 2 days ago usps returned my package to Ebay's glendale hub and it got lost so I contacted ebay and they said they will try to find it will I get my item?

You were probably strung along by an underpaid, overworked, undertrained phone rep. I don't think there's any way to launch a search party for your particular item amidst the hundreds, nay, thousands of packages that are at the eIS forwarding hub in Glendale Heights.

If USPS returned the item to the hub I don't think there's anything that can be done to make the item deliverable unless there's a paperwork issue that made it fail the customs pre-clearance process.

Make a note of the last estimated date of delivery and don't check the tracking anymore until then. If there's no sign of it moving again at that point, go through the Money Back Guarantee process to recover your payment.

pjcdn2005 · ‎05-10-2024

Just to confirm, it was sent to the Glendale hub, was processed there and then went back to the Glendale hub again? Had you already received an EEUS tracking number? If you look at the tracking number (either one) on parcelsapp.com does it say why it was returned? When did the seller mail it

If that is what happened, as @marnotom! said it's unlikely that it will be sent out again or that you will ever receive it. You will be able to get your money back but I'm not sure if you will have to wait until after the estimated delivery date. If you are having problems getting a refund, contact eBay. customer service on the ebay Facebook site by sending them a direct message.

femmefan1946 · ‎05-10-2024

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

 https://www.facebook.com/ebay— Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.  
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.