Package has cleared customs, but then went DEAD....

[courtnedirk1]

I recently ordered a cheer uniform from very reputable seller on eBay. I have had “semi-reasonable “ tracking for this parcel..but here’s the rub: the parcel left the PB Erlanger Ky facility and I have received a “ cleared customs” notification. The parcel apparently is being shipped by Intelcom, but intelcom has no new info on this particular parcel. Called PB, they were super helpful but can’t provide any additional info on tracking. I ordered and payed for the item on January 20 2021. There’s been no more movement on it since the 28 of this month ( cleared customs) the package originally weighed 1.25kgs and now weighs 0.88lbs, kinda worried someone’s pilfered part of my parcel. The external tracking widget pb provided goes to purilator.... does not register. Has anyone had a parcel get stuck at the “Cleared customs” stage and then go dark? Cheers,
Courtney

[mcrlmn]

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@pjcdn2005 wrote:
There isn't much point in contacting the seller but they can open an item not received case. However, if it was me  I wouldn't open one so quickly because I know that delivery is taking longer these days.

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Contacting the seller is the gracious thing to do.

Most complain when buyers open cases without fair warning and opportunity to address the issue.

The seller's response would also determine the "so quickly" timeline.

[danipati_0]

Who did you email ?

[femmefan1946]

ZOMBIE THREAD FROM JANUARY 2021

Generally with highly specific posts, it is a good idea to start your own thread instead of adding on to old ones.

Although this one is a relatively fresh zombie.

Things change rapidly.

For example there have been more recent COVID outbreaks at the Gateway plant which have closed parts of both Customs and Canada Post, temporarily.

If your purchase is late you can open a Dispute in the Resolution Centre below.

There is also information about GSP tracking and disputes in Post #5

[coreyanne_grey]

I have the exact same problem now. Cleared Customs 6 days ago, no way to track it because Intelcom has not assigned it a number yet. I don't want the refund I want what I ordered from Ebay.

[kh-leslie]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.