eBay

vinylcollector365 · ‎11-05-2019

I bought a dyson vaccum through a buyer from USA (I’m in Canada). Had to pay $160 USD for item and $49.87 to GSP.

Package arrived at my door and e item wasn’t new but used. Opened a case and won a refund . Long story short I was refunded today $160 but not the rest which was for GSP. I called eBay and they said I had to call Pitney Bowes for my money back and could take up to 2 months dealing with CBSA.

What the hell?!?!
What happened to ebays money back guarantee ?

The seller misled me and now I have to pay $49 out of my own pocket ?

Can someone verify for me if this is right or am I crazy ? Thanks

pjcdn2005 · ‎11-05-2019

No, that's not how it normally works.

If you opened a request for a return because the item wasn't as described/used/damaged etc. you should get automatically get all of your money back without having to return the item. The portion of the money that the seller received is usually refunded fairly quickly. It can take a bit longer for the portion that Pitney Bowes has to refund. You shouldn't have to phone them though..it should be automatic.

vinylcollector365 · ‎11-05-2019

I was refunded partially $17 but not the $49 I was originally charged

pjcdn2005 · ‎11-06-2019

$49 was paid to Pitney Bowes but you were refunded only $17 of the $49?

reallynicestamps · ‎11-06-2019

When you opened the case, did you state that the transaction was completed through the GSP?
GSP/PitneyBowes won't cover Not As Described disputes, since the error was the seller's.

But they can arrange to refund the import fees you paid them.

Note that you paid those fees to GSP/PB, and not to the Canadian government. GSP/PB did that on your behalf, which complicates matters.

I have seen a contact for PB problems. @ypdc_dennis

did you have that contact?

marnotom! · ‎11-06-2019

@pjcdn2005 wrote:

If you opened a request for a return because the item wasn't as described/used/damaged etc. you should get automatically get all of your money back without having to return the item. The portion of the money that the seller received is usually refunded fairly quickly. It can take a bit longer for the portion that Pitney Bowes has to refund. You shouldn't have to phone them though..it should be automatic.

Just reiterating Stamps' point that this applies to cases where Pitney Bowes mucked things up. What you're describing would ensure that the seller doesn't get dinged for selling misdescribed merchandise. Full refunds in the cases you're describing come from Pitney Bowes. The seller doesn't have to return the buyer's money as they're not going to be seeing the merchandise.

pjcdn2005 · ‎11-06-2019

@marnotom! wrote:
@pjcdn2005 wrote:

If you opened a request for a return because the item wasn't as described/used/damaged etc. you should get automatically get all of your money back without having to return the item. The portion of the money that the seller received is usually refunded fairly quickly. It can take a bit longer for the portion that Pitney Bowes has to refund. You shouldn't have to phone them though..it should be automatic.
Just reiterating Stamps' point that this applies to cases where Pitney Bowes mucked things up. What you're describing would ensure that the seller doesn't get dinged for selling misdescribed merchandise. Full refunds in the cases you're describing come from Pitney Bowes. The seller doesn't have to return the buyer's money as they're not going to be seeing the merchandise.

I misspoke in that the buyer doesn’t always have to return the item if the item isn’t as described. If the seller made a mistake and they are willing to pay for the return, then the buyer has to return for a full refund. If the seller doesn’t want to pay for shipping then they still have to refund.

However, that’s all irrelevant at this point because whether or not the item has been returned, the seller has already refunded their portion of the money received. According to the buyer, PB hasn’t refunded the remainder yet and because this was a not as described case, PB should refund the portion they were paid.

tyler@ebay · ‎11-06-2019

Hi @vinylcollector365 - sorry to hear that this purchase didn't go as planned!

In situations like you've described the best course of action is to contact Customer Service so they can review the transaction and get things resolved for you.

You can contact them by phone or social media (Facebook and Twitter) and they will work to assist you. Thanks!

Tyler,

marnotom! · ‎11-06-2019

@pjcdn2005 wrote:
However, that’s all irrelevant at this point because whether or not the item has been returned, the seller has already refunded their portion of the money received. According to the buyer, PB hasn’t refunded the remainder yet and because this was a not as described case, PB should refund the portion they were paid.

Of course they should. The issue seems to be that the buyer is going to be waiting a while for that refund to happen.
,
I suspect that when filing the MBG claim, it really helps to identify the sale as one made through the GSP as the claim automatically gets kicked up the ladder to PBI with the relevant details. Leaving it in the hands of eBay customer service creates more of an electronic paper trail through which to wind.