eBay

tabai-31 · ‎02-23-2020

Hey there so I’m having some trouble finding my order, it was shipped via ups to the gsp on the 13th arrived there on the 18th when I check on ups. But when I track on eBay all it says that tracking was provided and only shows the gsp tracking it has been sitting there since and nothing is updating if it is on the way to me or if it has even been received it has passed the estimated date, I’ve called eBay directly they weren’t much of help what can I do next, I really need this package.

mrdutch1001 · ‎02-23-2020

If the package was at the KY GSP centre, and shipped from there on the 18th, then the package is still in transit in the USA and/or has yet to clear customs for entry into Canada. Estimated delivery times are exactly that "estimated". Patience is the key for cross-border shipments.

tabai-31 · ‎02-23-2020

Okay I meant that it arrived in ky gsp on the 18th but hasn’t moved since, I’ll wait it out and see what happens

reallynicestamps · ‎02-23-2020

UPS was slow by American standards taking from Thursday the 13th to Tuesday the 18th to get to Kentucky.

Although there was a weekend in there.

Today is Sunday the 23rd, so three business (and two weekend) days with no indication of movement.

You should be able to contact https://parceltracking.pb.com/app/#/dashboard/ which is Pitney Bowes/GSP tracking.

At this point they would still be working with the UPS tracking number, until they assign a UPAAxxxx number as it leaves the plant.

Keep in mind that tracking and the Global Shipping Program are Seller Protections.

The GSP offers nothing to buyers, except a wider variety of goods available.

EBay gave you a window for delivery. What was the last day for that?

After the window closes, you have 30 days to open an Item Not Received Dispute with eBay. If you do (and I allow 21 days for delivery from anywhere in North America, based on over 30 years in mail order) be sure to state in the Resolution Centre that this is a GSP shipment so it will go to a GSP specialist.

reallynicestamps · ‎02-23-2020

Given how slow UPS was, I am wondering if this was a very heavy /bulky parcel or one that requires special handling.
Also, if the seller does not clearly mark the origin of the goods and what is being shipped, GSP will open the package, assess the contents, and repack it. This takes time.

tabai-31 · ‎02-23-2020

The window ended the 22nd which is Saturday but it’s the weekend so maybe in the week it’ll update. It’s just since the seller shipped it out that’s the only thing that it has been saying since, no emails that it arrived at gsp but on ups website it said delivered and signed by RECEIVER. I check on Pitney Bowes all it says is tracking provided and that was on the 13th and nothing since even though ups says it was delivered to ky

reallynicestamps · ‎02-23-2020

Then you can go to the Resolution Centre and open an Item Not Received Dispute.

The first suggestion (not a command) is to contact the seller, but in this case the seller did his job in getting the shipment to Kentucky.

And you have Contacted PB/GSP in any case.

Open an Item Not Received dispute and state that this is a GSP shipment and ask to be referred to a GSP specialist.

If the GSP cannot prove delivery, you will be refunded by GSP.

If the shipment ever does show up, GSP doesn't want it, so you have another dilemma.

It would be a courtesy when all this is completed, to let the seller know how it went down, politely of course, since he did nothing wrong.

He may wish to change his shipping to First Class International Package in future, which includes Confirmation of Delivery to Canada.

pjcdn2005 · ‎02-23-2020

It's your choice but I would wait until at least Tuesday before opening an item not received case. Assuming that your purchase was on the 12th, 22nd sounds like an unrealistic delivery date as that is only 6 business days...the 17th was a holiday in the US. GSP listings are showing me a 11-15 business days delivery window. It does say the 22nd in your purchase history?

If there still isn't any movement on Tue, it's possible that the item is lost in the system or that they just haven't updated the tracking.