Buyer Central

Why does PayPal need me to open a case with the local police about a missing package from Hong Kong?

I got half the order, the other half didn't make it. The seller said they'd send the rest with tracking 30 days ago, didn't. Seller said they'd send a refund and didn't. Papal has all of this in the open case, but today said they won't proceed unless...

How does buyer's protection apply on item replacement?

A seller from China has sent me an item that doesn't work out of the box, and in our messages back and forth, they want to send a replacement item instead of refunding. In another purchase from a long time ago, I had a seller promised to resend me an...

Trying to buy

Is there a way to leave feed back for a seller who refuses to sell to a potential buyer? The seller says “ask all the questions because this is a no return auction”. So I ask some questions in regards to the country of origin and quality of the item,...

Resolved! Global shipping fees not added at checkout

I purchased an auction item with buy it now and assumed the global shipping import fees would be calculated and added at checkout but after I paid I see that they have not been added. I contacted the seller but she doesn't know what to suggest. How d...

2,456 search results. No filters. Only 5 pages shown. Why?

I search for something, WORLDWIDE sellers... and get 2,456 results in ALL CATEGORIES, but Ebay only gives me five pages (2 pages if I do 200 listings a page). Gone through possible filters, nothing changes. How do I see the ALL the 2,456 results that...

Has anybody successfully filed a dispute with PayPal over the GSP?

Has anybody successfully filed a dispute with PayPal over the GSP? Specifically on grounds that the service is substantially different than what is advertised? tracking, consistent late delivery etc? Getting sick and tired of paying triple for non ex...

Item Location.

Hello, I am from Canada and whenever I shop on Ebay.ca, I always check that the item is located in North America. However, last year I did buy a water flosser that I thought was from North America, but the Seller failed to let the buyer know that the...

cannot request a refund

I didn't receive the product and tried to open a refund case. It said 'something went wrong' and told me to start over. I attempted several times but it reminded the same. How can I contact ebay besides telephone? thank you

ebay shady fees?

Attached screenshot. I made a purchase. It was a brand new listing, and as soon as I purchase it the seller contacts me and says they actually sold out and don't have it. Okay. I tell him to give me refund. The price was $159 USD. I "paid" 159 USD an...

Listed as free shipping but shipping being charged...

I won 4 items with free shipping clearly indicated. Now when I go to pay there are shipping charges amounting to a multiple of the purchase price. I sent the seller a message but now notice feedback complaining of the same issue with no reply from th...

At check out it says, TO USE PAYPAL YOU MUST BE IN THE SAME COUNTRY AS THE SELLER..

So i have bought an item from the USA, as i have many times, but this time, when i try to pay, it comes up in big ref letters, If you want to use paypal, or paypal credit card you must be in the same country as the seller.. I have googled it but not ...

Purchased Items not Arriving....

I purchased two items from different sellers, one on Jan.10/20 and the other on Jan.15/20. Both items have not arrived. The seller from Brazil (purchased on Jan.15/20) sent the package Registered Mail with no tracking updates from Brazil (I've purcha...

Resolved! Cancel a purchase before estimated delivery without penalty?

Hello! I recently made a purchase for a Motherboard. then noticed some issues.the seller has a 15 day ship period listed AFTER payment is received. this is too long by 3x. there is no reasonable reason for a 15 day delay after payment is received, es...

Resolved! Listings

223928014024 this and few more are not visible in the seller's store. I can access to them only if I contact the seller. In this case I can't see any new items or if my bid still the higher. Any suggestion?

International shipping defaulting to off?

In researching an item I was interested in purchasing in the USA kept coming across Item does not ship to Canada. It appears it's being caused by a recent change on dot com. See attached started discussion and screenshot. https://community.ebay.com/t...

New user here - Did I get scammed already?

So, I created an account back in November last year. Was always sceptical as I have always been happy using Amazon and I've heard horror stories. But I've been told that a great deal is always around the corner if you look hard enough and can be rewa...

Tracking issue gsp help!

Hey there so I’m having some trouble finding my order, it was shipped via ups to the gsp on the 13th arrived there on the 18th when I check on ups. But when I track on eBay all it says that tracking was provided and only shows the gsp tracking it has...

What means Void tracking

I got a strange message when I check one of my purchase from China on eBay. The tracking says "Void". First time I see that. What's supposed to means "Void" ? Somebody can help me ?

How can I retrieve purchase history elimanated too soon? I have a tracking # from border storage a

Different language on some listings.

Hello from Alberta. I collect costume jewelry and noticed that some sellers have english in their listings and then it switches back and forth to a different languages. It's looks like Germany or some other eastern european . The prices are in Euro's...

PayPal problems?

Is anyone else having problems paying for items through PayPal? I can enter a credit card but not get to my balance in PayPal?

Detailed charges reciept?

I'm new to Ebay, more or less. After making a few purchases today, I noticed my statement was much higher than expected. I made 3 purchases in amounts of $55.94 $33.92, and $64.24(from my Ebay emailed reciepts). My bank statement totals 5 charges, am...

Message Limits per day.

why is there a Limit on how many messages you can send per day? to get more info on items prior to bidding? Isnt that a conflict of interest when wanting to buy or bid on a item?

Letting Off Steam : Tyler, Can You Fix This?

Just had the worst buying experience. Bid and won an item and asked seller if she'd ship a second item to me. When I checked for her response I saw that she had cancelled the transaction giving the reason that there was something wrong with my shippi...

"X delete item" button not working?

The "X delete item" button on each item in my watch list, no longer works for me lately ... what am I doing wrong?

False information about a product

Hi guys, I'm very disappointed with seller I bought this xperia XZ1, as new but open box with one year warranty. Looked good and new when it arrived, but a few months after that, it screen began to unstick by itself. I emailed the store and they told...

Dont use global shipping program

Dont use global shipping program or get sce....ed . the global shipping program cancelled without warning an item that was in transit to my adress .I contacted Ebay about this ,because I had bought accessorys to go with it ,and wondered why I wasnt o...

Did a purchase on Ebay, Paid .. I just got scammed .. what do I do?

well long story here.. I hit a buy it now in Canada,, Paid via CC through paypal. next thing I notice theres a refund with a holding period.. But the payment reverse is Not showing up on my Ebay. beings both the Canadian ebay office and Paypal office...

LONG (4 MONTH SHIPPING) want to cancel but seller won’t reply

I ordered a item on Feb 3. And the estimated shipping time is April 22 till June 10. This is a crazy long estimated time. When I went to buy the item it said something like 50-60 or 59+ days. I was find with those numbers cause I expected to be waiti...

Invoices for Global Ship charges

Does anyone know how or where to access information eBay has charged me for Global Shipping for an item I bought from an American seller? I just have a credit card line item "GlobalShip" with an amount, and I am unable to find out a breakdown of that...