Buyer Central

Resolved! Buying

Won few weeks ago 3 items , I am being waiting for the seller to add shipping fees on the invoice. Contacted him today to found out that one of the items I won he doesn't ship to Canada, and he sold it to someone else. One of the others too it's glas...

Success buying long term pre-orders on ebay?

Anyone have success buying a pre-order on ebay for an item that won't ship for a month+ out? I unfortunately made such a purchase without educating myself properly on the ebay and paypal buyer protection rules. The item I purchased actually wasn't go...

Is UK expedited shipping being affected by the coronavirus?

Hi there. Just curious, but is expedited shipping from the UK being affected by the coronavirus? I recently ordered something from an eBay seller in the UK, and I'm wondering if the coronavirus situation will affect the speed with which my order arri...

what do I do now?

so im stuck in a bad position I purchased a item off ebay turns out the seller gave it too me digitally through ebay messages and is a scammer with fake address etc to make the long story short.. I cant ship a digital item back to them and cant get m...

Got Suckered

I said I would not do this again and did. Bought a vintage radio from the States - Price - $39.99 USListing said the Shipping would be $32.00When I went to pay, the Global was just over $7.00 - which I thought was not too bad HOW SO EVER - the PayPal...

Seller doesn't shipped my item

I bought a apple iturnes card. The seller had never shipped my account item

Resolved! How lenient should i be with this seller?

I bought two items from a Canadian seller over 3 weeks ago. They were listed as being shipped "regular parcel", but no tracking was entered.At the 3 week mark, i sent a message to the seller saying i hadn't received my item, asking for tracking. It t...

Resolved! GSP

I could not locate the proper site for this issue. I live on the west coast of Canada very near the border and I-5. If I order something that is shipped from most of the US western states, & it is shipped via the GSP, the parcel travels across the US...

Item in Transit, 4 weeks?

Is anyone else having this issue lately? In a timeline of 1 week, I have had two separate purchases, (from the US using the GSP ), from different sellers stuck in transit (Mississauga) now going on 3 and 4 weeks. (I'm only 6 hours away from Miss) No ...

eBay + FedEx = Disaster

Jan 2020 Ordered inverter from seller paid with PayPal February 1000.00 inverter arrived severely damaged. I took photos, sent them to seller through ebay and asked for a refund. Seller didnt respond for a week I asked eBay to step-in Seller sent Fed...

FedEx, DHL, UPS or Postal Brokerage fees

Over the years I have had mixed experience with various carriers regarding brokerage fees and in particular WHO should pay.Many like to bundle sales tax brokerage and customs and "extra fees". Some like DHL hold your package ransom, while others like...

The Anatomy Of A Scam! How to Avoid Losing Your Hard Earned Cash

I often go on eBay in search of scams. Not because I have any desire to be scammed, but it is amusing and slightly scary how well they work. In this example, I will take a look at a seller who has in the last few months suddenly started selling high ...

I didn't receive my shipment for three months

I ordered a mouse from China back in December 29, 2019 and it is supposed to arrive in January 20. But then in March, it was still listed as in transit. Should I contact the seller to demand that they track the item?

Confused

So I had one of my recent purchases damaged during shipping, and because it is handled by GSP the seller isn't a part of this. So the obvious thing to do is to open a request, about item damaged on arrival, I tried that, it gives me an error and says...

Why does PayPal need me to open a case with the local police about a missing package from Hong Kong?

I got half the order, the other half didn't make it. The seller said they'd send the rest with tracking 30 days ago, didn't. Seller said they'd send a refund and didn't. Papal has all of this in the open case, but today said they won't proceed unless...

How does buyer's protection apply on item replacement?

A seller from China has sent me an item that doesn't work out of the box, and in our messages back and forth, they want to send a replacement item instead of refunding. In another purchase from a long time ago, I had a seller promised to resend me an...

Trying to buy

Is there a way to leave feed back for a seller who refuses to sell to a potential buyer? The seller says “ask all the questions because this is a no return auction”. So I ask some questions in regards to the country of origin and quality of the item,...

Resolved! Global shipping fees not added at checkout

I purchased an auction item with buy it now and assumed the global shipping import fees would be calculated and added at checkout but after I paid I see that they have not been added. I contacted the seller but she doesn't know what to suggest. How d...

2,456 search results. No filters. Only 5 pages shown. Why?

I search for something, WORLDWIDE sellers... and get 2,456 results in ALL CATEGORIES, but Ebay only gives me five pages (2 pages if I do 200 listings a page). Gone through possible filters, nothing changes. How do I see the ALL the 2,456 results that...

Has anybody successfully filed a dispute with PayPal over the GSP?

Has anybody successfully filed a dispute with PayPal over the GSP? Specifically on grounds that the service is substantially different than what is advertised? tracking, consistent late delivery etc? Getting sick and tired of paying triple for non ex...

Item Location.

Hello, I am from Canada and whenever I shop on Ebay.ca, I always check that the item is located in North America. However, last year I did buy a water flosser that I thought was from North America, but the Seller failed to let the buyer know that the...

cannot request a refund

I didn't receive the product and tried to open a refund case. It said 'something went wrong' and told me to start over. I attempted several times but it reminded the same. How can I contact ebay besides telephone? thank you

ebay shady fees?

Attached screenshot. I made a purchase. It was a brand new listing, and as soon as I purchase it the seller contacts me and says they actually sold out and don't have it. Okay. I tell him to give me refund. The price was $159 USD. I "paid" 159 USD an...

Listed as free shipping but shipping being charged...

I won 4 items with free shipping clearly indicated. Now when I go to pay there are shipping charges amounting to a multiple of the purchase price. I sent the seller a message but now notice feedback complaining of the same issue with no reply from th...

At check out it says, TO USE PAYPAL YOU MUST BE IN THE SAME COUNTRY AS THE SELLER..

So i have bought an item from the USA, as i have many times, but this time, when i try to pay, it comes up in big ref letters, If you want to use paypal, or paypal credit card you must be in the same country as the seller.. I have googled it but not ...

Purchased Items not Arriving....

I purchased two items from different sellers, one on Jan.10/20 and the other on Jan.15/20. Both items have not arrived. The seller from Brazil (purchased on Jan.15/20) sent the package Registered Mail with no tracking updates from Brazil (I've purcha...

Resolved! Cancel a purchase before estimated delivery without penalty?

Hello! I recently made a purchase for a Motherboard. then noticed some issues.the seller has a 15 day ship period listed AFTER payment is received. this is too long by 3x. there is no reasonable reason for a 15 day delay after payment is received, es...

Resolved! Listings

223928014024 this and few more are not visible in the seller's store. I can access to them only if I contact the seller. In this case I can't see any new items or if my bid still the higher. Any suggestion?

International shipping defaulting to off?

In researching an item I was interested in purchasing in the USA kept coming across Item does not ship to Canada. It appears it's being caused by a recent change on dot com. See attached started discussion and screenshot. https://community.ebay.com/t...

New user here - Did I get scammed already?

So, I created an account back in November last year. Was always sceptical as I have always been happy using Amazon and I've heard horror stories. But I've been told that a great deal is always around the corner if you look hard enough and can be rewa...