I sold my first item internationally to Hong Kong few days ago. When I tried to print shipping label, a error msg poped up: SORRY, WE WERE NOT ABLE TO GENERATE THE LABEL. PLEASE MAKE SURE THE PARCEL SIZE is WITHIN THE ALLOWED LIMITS and BOTH ADDRESSES ARE CORRECT.️
I contacted ebay right away. 1st day agent couldn't find the issue. We did a step by step troubleshoot, checked sizes, addresses, hs code, everything she could think of. Nothing️
Next day I called again, for about 2 HOURS (Yes, almost 2 hours) I stayed on the phone with an agent which later escaled to a supervisor and NONE couls find the mistake. (Meanwhile im telling the buyer i am trying everything with ebay). So, near the end of that call, the supervisor told me she created a ticket and sent the issue to tech support and asked me 24-48h and check back with them. And in the meantime, check once in a while to see if I was able to print the label. NOTHING!
So, today (technically march 2nd, havent slept yet) I called again. Probably already 3+ hours in total. The first agent tries all the same stuff I had tried the days before with other agents and again, NOTHING, NO FIX️️
So, I suggest if there was an email i could send screenshots so she could see it in front of her. She did, couldn't fix it and said she sent the pictilures to "whatever" dept to see if they could find out what is going on and told me to check back again in 24h (tmrw/today).
So since I was already late with the seller, she suggested I went directly with my carrier (Canada post) so I wouldn't have issues with the buyer as well. I said OK, but It will be more expensive and I will want the difference back, since its not mh fault NO ONE AT EBAY can't find the problem with my shipping label.
She said I could call back and try it. And I said ok. I will ship and ask for the difference back (about $23 Cad).
So I went and shipped with Canada post, came back and called them straignmht away.
45 min on first call, no help at all. Guy ghosted me.
Second call, I explain to the agent what happed, she transferred me to someone else and this person said he COULD NOT give me the money back and neither a voucher for that matter (I suggested a voucher). So I asked to speak to a supervisor.
She answers and tells me I have no right to ask money back that its not Ebays problem I shipped with other company. I TOLD her it was the agent who suggested me to do so AND that I have been trying for 3-4 days to fix the issue but none on eBay could fix it. And besides I had already spent about 4-5 hours on calls with ebay and before her, NONE told me I couldn't have my money back.
She said she (ebay) can't do nothing and that she would deal with the agent who suggested me to use a 3rd party without telling me I had no right to money back, but that was the end of it. No money, no vouchers, no problem fixed and I had to pay more than DOUBLE the price because they can't fix a problem at their own platform.
At this point ia not about the $23 anymore. If it is my right, I will definitively talk to a lawyer and see if anything can be done, especially with this last "boss lady".
Any input is appreciated.
Thank you!
