Hi everyone -
Opening the chat up for your questions. I will begin working on replies tomorrow afternoon.
Thanks!
Tyler
@mdf_jersey wrote:
The Ebay Id in Question is jersey..authentix. I have 4 ebay acounts. 2 have cleared and 2 have not. This after giving the same information for all
I'm sorry you've been running into so many issues with that account @mdf_jersey . I imagine you've been in contact with payments-trained teammates to review and assist, but to resolve the issue it will require continuing to work with them.
Thanks!
@reallynicestamps wrote:
A suggestion for those uf us who have multiple selling accounts.
Could eBay put the NAME of the account onto payout messages? I suppose I could work it out from the email address the notice is sent to, but again, this is a pretty easy fix for eBay.
Oh that would be really smart @reallynicestamps! I've gotten it suggested!
@lotzofuniquegoodies wrote:
Hello Tyler,
Hope you don't mind but this is a non-related MP question? I'm not sure if this is in your wheelhouse or not but are the steady string of Add Item Specifics...Required or Suggested going to be neverending work in progress with eBay?
I've had a number of categories with certain listings come up multiple times requiring updates since this all started. We are still unable to see if something is missing from the listing. It can only be done with the tool after the fact. This requires either having the listing open in another window, locating the item amongst an entire collection or doing a deep dive with google in the hopes of tracking down this phantom information.
In many cases as reported by sellers on both dot ca and dot com much of this information is either not available or applicable especially for sellers selling OOAK items like antiques. The new one....Manufacturer date. Unknown is NOT an option. Clicking Do not show again just causes these items to reappear the next time a new field is added/modified(And/or if you happen to use end early or sell similar).
This so called improvement is causing sellers many hours of work to resolve these situations with no noticable benefits. I've actually seen a substanial drop in business since this began. The additional worry is all this tampering with long running listings could potentially cause inadvertent NAD's.
-Lotz
PS. I had a listing appear this morning requiring an update(It's now in scultures & figurines 402649181125). It had been updated last night. The % wheel when it was created was at 100% with multiple fields filled in. This morning it's at 25%.
PS#2. Character is the most annoying requirement of the lot.
PS#3. Grading/Certification are also causing major grief. Most sellers are NOT professional graders. They are just trying to sell their collection to pay some bills.
Hi @lotzofuniquegoodies - I think that you can expect to see item specifics change and fluctuate as we have category adjustments, as well as see buyer trends shift. For instance, if we see clothing sell very well and they all have a certain specific, we may begin recommending or requiring the specific within the same category to (hopefully) help more people make sales. I do not think there is going to be an end date where you will never have to worry about them changing again.
I will get your pain points shared!
@lotzofuniquegoodies wrote:
Are there still answers/followups in the works for the June 23rd session regarding MP & etc's? There appear to be a few stragglers.
-Lotz
@lotzofuniquegoodies - yes there are, as @simeovivia0 gets them he'll be posting them back to that thread.
@pjcdn2005 wrote:
Hi Tyler,
When we use eBay labels for small packet USA which does not have tracking, a number(an invoice number?) IS automatically entered in the tracking number field. When we click on that number it shows that tracking number has been provided but of course it doesn't update since the number has nothing to do with tracking. So to the buyer it looks like the item was never shipped since they don't know that the package doesn't have tracking. It makes the seller and eBay look shady.
Could you please have the eBay labels team fix this as soon as possible. I don't know if this is unique to small packet USA or if it also happens with small packet international.
There is a thread problem about this with examples.
Thank you
Hi @pjcdn2005 - thank you for the thread! I'll make sure that the Labels team is aware of what's happening. I agree that it gives a buyer a false impression that what they're receiving is a tracking number when it is not.
@esclyons wrote:
i get that the final say is from the financial institutions, but i am asking why they can't make the person send the item back, before they issue the refund.. the scammers, aren't saying they didn't get the item, they are saying they don't recognize the transaction.., So they should be forced to return the item..
I get where you're coming from @esclyons, I will make this suggestion!
