Again! Check your GTC items, photos missing again!

Just read on the .com Sellers board that folks are missing their photos on GTC relisted items again. Started yesterday again I believe. Quite a discussion going on and eBay has been notified. Sorry, don’t remember how to link.

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Again! Check your GTC items, photos missing again!

The news gets worse. We’re SOL and also I didn’t even get the courtesy of this email being mentioned.

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2018/7/1532458951.html
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Again! Check your GTC items, photos missing again!

Hmmm

 

I did some cross checking and I am finding items that only have the main picture, but they are nestled amongst items that were affected last time. (I copied the list of affected items from the scan before they fixed them last month)

 

This makes me wonder if the scan didn't catch them all, or if some were only partially affected last month.

 

The ones I looked through have 28 days and 5 hours left so that puts them in the 23rd rollover date I believe.....

 

 

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Again! Check your GTC items, photos missing again!


@momcqueen wrote:
The news gets worse. We’re SOL and also I didn’t even get the courtesy of this email being mentioned.

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2018/7/1532458951.html

It will be interesting to see what Andrea says. I have to say I'm surprised how badly this has been handled from virtually every perspective.....

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Again! Check your GTC items, photos missing again!

I'm very irate about this. I suspect that I had hundreds of listings renew during that time period and it will take me 30+ hours to relocate (and upload) all those photos from my archives. So why should I bother? If I need to work to recreate all that lost data, I might as well simply use that time to create new listings off-site. 

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Again! Check your GTC items, photos missing again!

Yes it would take me about 40 hours if I was smokin through them to fix them all.

 

The refund is embarrassingly small compared to the impact on us. (I'll be interested to see what refund I actually get because some of those listings have been running for years). 

 

An easier refund would have been just to refund us 10% of our store monthly price (3 days out of 30ish = 10%) but this again would turn into a refund rate of 75c per hour for the fix up time it would require (I have an anchor store).

 

I am fortunate because my main "aerial" photo is expandable and in most cases much of what the buyer needs to see can be seen from the last remaining photo.

 

I have had a number of items sell that were affected, so the ultimate impact on me is it will slow the sales rate of the affected items.

 

I will have to go manually fix the 6 that are totally gone (ie the main picture still does not show) at some point but the other 274 will remain as is - picture deficient. As well the ones I don't know about that I manually found today will also remain as is, picture deficient.....

 

As a side note, I again was lucky because I saved the affected items from the scan before they fixed them, now the only way to find them would be to go manually open every item I believe...who is going to do that? (I actually talked with a seller a few days ago that had no idea it had happened...)

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Again! Check your GTC items, photos missing again!

I guess I'm only maybe sort of lucky, I sent an item out today that I'm not sure the person realizes the overall condition because the extra pictures showed close ups of the problems. They of course are missing.

The flaws are identified in the title and the description, however as we know descriptions rarely get read, or so it seems.

So there is business risk of living with the one picture syndrome. I'll have to keep an eye on things and see how it goes.

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