Buyer claims can't use PayPal and currency wrong

[retroman_studios]

So a buyer in the US made an offer on an item, I accepted and then I was waiting for payment.

His English was ok but he couldn't properly string words together and would use very vague abbreviations, which makes it hard to understand.

Anyways, he claims the price was wrong, something about currency, and he can't use PayPal. I verify the amount, everything looks good on my end. We go back and forth with messages and I even resend an invoice and tell him use that invoice link in email and he should be able to pay.

He says ok, all cool he's doing more shopping and he will pay later. He still can't pay a day later and I say I don't know what's up you better call eBay or PayPal because everything looks good on my end.

It's now day four and my case rules are no payment in four days unpaid item case is opened. He send me a semi rude email saying what's up man....and finally he gives me some more details that aside from apparently not being able to use PayPal, the invoice is in pounds. He claims I never sent an invoice, I did, because I have a copy that was emailed to me.

I'm sorta inclined to just let the case continue, I'm pretty sure you can't cancel a unpaid item case, and let him deal with it.

I've been patient but he clearly has issues. Plus he consistently leaves nuetral feedback. I've blocked him and if he leaves a neg, I will call eBay and show the string of messages.

It's not our job to babysit buyers. If he has an issue the burden of proof is on his end to deal with eBay.

What do you think?

Edit: He just sent another message saying he uses PayPal Credit, and apparently it's complaining that the currency is not supported for PayPal credit. Anyways, I told him that like I mentioned before you need to call eBay, now you left it a little late.

[momcqueen]

Tell him to log out of whatever foreign eBay site he’s presently logged into and instead log into eBay.com and try again. This buyer new?

[momcqueen]

Also: if you ever get paid, ship to him with tracking!

[femmefan1946 · Accepted solution]

His English was ok but he couldn't properly string words togethe

Yeah. Sometimes I have to leave the US boards because of the number of incoherent and illiterate posts.

On the Canada boards, we see a lot of people who write 'with an accent' but they are able to explain the sequence of events.

I'd let the UPI continue.

If he doesn't pay, he loses the Dispute and cannot leave feedback.

Although you can leave feedback, when you win a Dispute, he could then Respond to it, and who needs it.

[ypdc_dennis]

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@retroman_studios wrote:
...  He just sent another message saying he uses PayPal Credit, and apparently it's complaining that the currency is not supported for PayPal credit. ...

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I believe PayPal credit (handled by Synchrony Bank) is US$ only (if the buyer is seeing pounds they are connecting to the wrong ebay site).  Purchase must also be a minimum of $99US.

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[retroman_studios]

So check out his latest communication. I don't think the burden is on me, he is the buyer. I have lots of folks from US who buy stuff and I have never had an issue. I've checked all my stuff and everything checks out. eBay or PayPal won't really do anything for me, it's him that's having the issue, I can't call for him. Since he tried to purchase I've had other US buyers buy with PayPal no issue.

In this case because of his attitude and lack of desire to do any work or try and solve the problem other than barrage me, I'm not inclined to help or say anything. It's not worth my effort, it will just be rebuffed.

New message: Whats your point and what do you thin...



Whats your point and what do you think eBay will do? ( have me contact you so? ) to see if WE can work it out RIGHT, plus i dont have the issue to pay thats on your end so i should do the leg work lol i think you should contact eBay n or paypal so i can pay like i would of but you are eligible or invoice currency that is not supported NOT ME

Note that bad grammer and sentence structure. Of course you have to throw in a few caps words so folks know you mean incoherent business!

The idea that somehow the world revolves around them. I wonder if there was ever an issue with his Bank would he say to a store you go figure it out? Probably, but the Bank wants to talk to the client. There are some things in life that we have to do. The burden to pay is on his end. If he has an issue, he needs to talk to eBay. Now, I do get one issue he brings up, that eBay will tell him to contact the seller, but he's already done that and is acting in a matter that makes it difficult to deal with. I can't change the fact that he can't pay with PayPal, it's not my PayPal account. Imagine I try and talk to PayPal about his account.....they won't tell me anything, they will say he needs to call. Burden is on him, not me.

If I keep getting messages like this I will contact eBay and report him, as I've been patient and have indicated what needs to be done but he feels like I am deliberately doing this to him.

[momcqueen]

If the issue is that his PayPal Credit will only pay USD, can you Send Invoice to him in USD with your CAD done as a conversion using ebay’s Amounts ?

Otherwise: ignore him and cease communism. It’s not your problem he can’t think for himself and you’ve already tried to help. The Unpaid Item case will close on its own; he won’t be able to leave feedback; you can block him and forget this ever happened.

I get the sense he wasn’t planning to pay anyway.

[pjcdn2005]

About a month ago, a friend also had a US customer say that they couldn’t pay because PP wouldn’t allow them to pay as the listing  was in $C.   I don’t know if the buyer was trying to go through PP credit.  The seller cancelled the sale and put the listing on .com so that it was in $US.  The buyer didn’t buy the listing again so perhaps the currency problem was just an excuse??

[momcqueen]

My previous reply contains a bit of nonsense: I mistyped a word that autocorrected to ‘communism’ instead of ‘communication’. Sorry about that. Communism! It doesn’t make a lick of sense in that context.

[marnotom!]

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@momcqueen wrote:

My previous reply contains a bit of nonsense: I mistyped a word that autocorrected to ‘communism’ instead of ‘communication’. Sorry about that. Communism! It doesn’t make a lick of sense in that context.

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Well, I do think it's laudable to cease communism if it's the cause of the conflict between the buyer and the seller.