Buyer received a refund even though the tracking number shows delivered

[oronqrca]

A buyer received a refund even though the tracking number shows delivered. eBay doesn't give me the proper help, and I'm thinking about taking legal actions. 

 

 

[marnotom!]

I suspect you didn’t prevail in the claim because there’s no indication in your screenshot that the item was delivered to the correct address. There should be at least a ZIP code showing in that delivery scan, but there isn’t.

As it appears that you’re in Israel and the buyer is in the United States, you might want to post your concerns on the US discussion boards.

https://community.ebay.com

We’re mostly Canadians here.

[oronqrca]

Important to mention that the selling account is under suspension, so I couldn't even express myself in the case. Tried to chat and email with eBay representatives with no success at all.

[femmefan1946]

the selling account is under suspension,

This may have some effect, particularly if the account has  lost many disputes.

If you do not respond with proof of DELIVERY (not shipping, delivery) you will lose a Not Delivered dispute every time.

Do not use Surface Shipping. It takes too long and again if the Delivery is late, you will lose any disputes.

If the buyer cannot afford Air Mail Shipping, he can't afford to buy online.