Buyer wants to remove or revise their feedback. How do they do that?

[hallscrystal]

A buyer left me a negative but it was not for my item. When I asked them to please delete or revise it they replied:

"Absolutely .. how do i do that .. or can you .. not IT savvy"

[38e_avenue]

A buyer cannot start the process and delete or revise the feedback. However, you can ask the buyer to revise the feedback.  

[hallscrystal]

Thank you.

On my 'feedback received as a seller' page there are 3 options beside the negative:

Report this buyer

Reply

Request Revision

Is the Request Revision option the step I need to take now?

I want to make sure I get this right...

[recped]

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@hallscrystal wrote:

Is the Request Revision option the step I need to take now?

I want to make sure I get this right...

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Yes!

[hallscrystal]

Thank you.

Done, now we'll see what happens.

[ricarmic]

Wow that was fast looks like its all gone already!

[hallscrystal]

It was fast!

The eBay Community members help me out once again.

Thank you!