Buyer who doesn't read listing and buys by mistake

[coolthings123]

I wish people would learn to read.  Buyer makes a purchase, pays for it, and then realizes he did not read the listing properly/or at all.    Asks to cancel.  All well and good.  Not a big deal.  Except for the fact PayPal keeps their fees.  Not the end of the world, but money out of my pocket.  I think the customer should bear some responsibility,  or is it reasonable to accept that we should have to pay for mistakes made by buyers.  

[ypdc_dennis]

PayPal used to refund their fee except for 30 cents.  That changed last year and PayPal started keeping the entire fee.  Rather painfully on high priced sales.

Under Managed Payments eBay will be refunding the fee on the cancelled-sale minus 30 cents.

-..-

[reallynicestamps]

An actual advantage to Managed Payments-- for a while at least.

[coolthings123]

Really don't have a problem with the fact PayPal keeps the fees.  They have in fact done their job by adminstering the payment.  I take issue with the Buyers not being held accountable when  they make a mistake.

[reallynicestamps]

I agree although I think PP was being fair when they kept the 30c flat fee. I would have been fine if they doubled it - or made it a whole dollar.

Keeping the full amount of the fee (30c PLUS 2.9-4.4% of the customer's payment, including on US Internet Sales Tax) is.... well..... greedy.

Even if they put a maximum on the fee would have been more acceptable.

But sellers are easy to attract.

Buyers are hard to come by. No merchant would actively discourage customers by fining them.

At worst they would get the Karen who complains that she only gets store credit when returning an item without a receipt.

Amazon might be able to do that, but eBay with its millions of sellers can't.

[marnotom!]

Greedy? Possibly. But it also doesn’t appear to be unusual for credit card merchant account processors to hang onto fees that are refunded along with a refund to a cardholder. That’s a big reason some smaller businesses would sooner issue in-store credits than refunds.

https://www.practicalecommerce.com/Beware-Credit-Card-Processing-Fees-Especially-Refunds