Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Hmmm got my "statement" report, but no "Tax Invoice" report for November???

Usually both are there at the same time. Did you get both of yours?

Canada Post introducing new computer system at Post Offices...and surprise, it doesn't work right

My PO was closed last Wednesday while Canada Post installed a whole new computer system. Today was the first day i had to go to the PO with a package (slow month) since then. Package was for the US. I had my QR code all filled out and ready to go lik...

Items Will Not Show Up In Search

I've noticed over the past few months that my items will not show up in a general search, and also are not in "newly listed items". Unless I make the search so specific i.e. like putting 5 or 6 words out of my title, then my item comes up, but by its...

I can not see Zero Insertion Fee promotion extension in my account

Hi,I saw message about Zero Insertion Fee promotion extension but I can not see it in eBay Seller Hub. In eBay Seller Hub saw only: Basic Store Subscription – 350 Fixed Price Listings. Has anyone the same problem?

Resolved! Sending an offer in Canadian dollars?

I sell on .com, so my listings are in US$. I have a potential Canadian buyer that doesn't want to pay in US. I tried to send an offer and change the designation, but I can't do it. She doesn't want the price to come off her credit card in US. Any sug...

Canada Post Lettermail & Expedited - Shipped by Land or Air? BC Road Closure Impact?

I live in the Lower Mainland of BC which has been impacted by landslides and flooding because of the recent weather event (Atmospheric River). Almost every highway connecting us to the rest of Canada has been closed!I use Canada Post lettermail & exp...

Resolved! Incomplete address

I have a new buyer within Canada with a package that will be sent expedited, but they have the address as first name then just "R" for the surname. Would you mail it with that?I have send a couple of messages but no reply.

Vacation setting WWYD re handling?

Finally the US/Canada border will be opening up for short trips without a PCR test. I will be going across the border for 2 1/2 days in December. Now I will indicate that I am on vacation for those days, but currently have a 2 day handling, would you...

Global Shipping Program & Apple Express Courier

I bought some shipping supplies from a seller in the US as I could not find these items locally. He used the Global Shipping Program. I rarely ever buy from the US anymore. It took almost a month to get here. Usually with USPS takes about 1-2 weeks m...

Will Canadian Store Free Listing Insertions MATCH .com store levels in 2022?

Seeing the announcements that the extra 100k Free insertion listings bonus was discontinued after a year, Oct 31 2021, but that ebay is extending it till Dec 31.....does that mean Canada will be converted to the NEW store free insertions listings lev...

Cannot access buyers phone number on mobile app

Incredibly frustrating and absolutely going to result in lost packages. You cannot access the buyers phone number on the ebay mobile app. So when your standing in your local post office and filling out the customs form and it asks for delivery addres...

Resolved! Partial refund without buyer opening a case?

Does anyone know if I can do a partial refund to a buyer without them opening a case? I am in MP. Yes, I know it's better to say return for refund but sometimes there are extenuating circumstances.

First time selling

Idk how to get the item's appraised and what to do next?

How Do Obvious Scammer Buyers Stay Active?!?!

I'm getting tired of repeat INRers for untracked items. I'm getting even more tired of the ones that so blatantly abuse the system, and have no consequences. That's just a slap in the face to sellers. I do my due diligence: followup fb, block, report...

What to put for Item Specifics for mixed lots

Hello,Just wondering what the best way to deal with listing mixed lots now that they have the new Item Specifics.If I'm selling a mixed lot of dolls with different manufacturers (Mattel, Kenner, Hasbro) all in the lot from different countries, differ...

Managed Payments Needed Update Now Shipping Labels Problem

So yesterday I had a notification on Ebay to Update my Managed Payments. I followed through and input the same details because nothing changed on my end. They said it takes 2 business days to verify. Ok that's fine.. Today, however I printed out 4 la...

Ebay: RED CARPET FOR BUYER...SPIT IN THE SELLERS FACE

Had a customer claim that they didn't receive a package i sent via small packet air mail, the first 10 minutes they could start a claim they did, with a message from the buyer stating they still wanted the item. Even i knew this lady was trying to sc...

Buyer ask a return after 8 months.

Sold a wheelchair joystick in March, the buyer says it’s not working properly. I don’t know if he banged a wall, caught rain etc. Do I have to accept the return?Thx!

ebay fraud!

Just restricted from ebay! Sent my Photo ID and erestricted within 1 min.! Absolutely not explained why?

Shipping shoes from Canada - What boxes do you use?

Hi all, I am curious about what other sellers are using to ship their shoes in. I see a lot of videos from resellers in the states talking about USPS flat rate shoe boxes and I'm curious if there is something similar out there for us Canadians? I've ...

Would you ship one order in two packages?

Just a dilem i have when i have a combined order of multiple items that are $60-75+ cause i'm basically charging and shipping with lettermail. I don't wanna take the risk to have an INR claim over a certain price, but at the same time taking a $15-20...

Offers and flat shipping rule

Just wondering if anyone knows, if i send 2 offers to a same buyer, or receive 2 offers from a same buyer from best offers, and the listings have a flat shipping rule... Does the rule apply too or shipping isnt discounted?

Where do I go to find and add to my promoted items - don’t want to do them one by one

I have looked everywhere and can't find where to go to change and add to my promoted items. I set up a promotion last May but noticed a lot of my listings don't seem to show as promoted now so want to add some back on. Actually, I would like to maybe...

FYI If you can't see scheduled items in advance in myebay, here's the trick to see them

I use scheduled listings for my auctions. I like to double check them to make sure all is well. If one clicks on "scheduled listings" (on .COM or .CA) it comes up empty despite there being some there. If this happens, click on drafts, which shows dra...

what's with having to agree to share all your info in order to be able to make a post??

what info are they sharing? My bank account info? Driver's license number? What is going on with this place?

Does "Third-party app access" - view work for you?

For several days now all I get when I click view is "We ran into a problem please try again", (tried from .COM and .CA) am interested to know if it is specific to me or is a bug for all. (PS this is under account settings "Sign in and Security")

free listings

I am a Canadian seller and have a Premium Store subscription. Outside of free promotions, does this level store include 10,000 free listings or is it 1000? Any help will be appreciated!

Partial Refund in Managed Payments CAD vs USD

I have a US buyer that purchased an item, and due to her own error, it didn't meet her expectations - at least with the price she paid. I offered her a refund with a return, but figured she'd file a INAD claim to avoid paying the hefty return shippin...

Beware this buyer and a very clever scam

A variation on the ole' gift card scam! Oct 14, 2021 Scamer successfully bid on my items. But provided a Fake shipping address in Ohio. OCT 15, by text message: Buyer demanded I send codes from $200 worth of prepaid Xbox gift cards purchased from oth...

Resolved! How can I prevent a blocked buyer from messaging me

Hello, Is there a way to block messages from a buyer I added to my block list? This USA buyer contacted me a month ago and again today after I ended a listing but have decided I don't want to deal with him so I blocked him but he is still able to mes...