Can I be forced to accept a return.

[baseballcardslasalle]

Sold a baseball card. Pack fresh, nice and clean. High end. No issues with payment. Mailed out and delivered within 5 days to the States. Top loader , bubble envelope. Four weeks after it’s delivered I get a request for return. All my listings state returns are not accepted. He’s had the card for four weeks and now says the card is damaged. I state this, he says it was a gift from wife. The bid was won from an account in his name, and paid for by a PayPal account in his name. 
he clearly has buyers remorse and wants to return. I’ve asked for a photo of said damage but have yet to see one. I’ve provided seven photos all showing no damage at all. 
Can I be forced to accept a return? I’ve proven I sent an undamaged item, the buyer hasn’t proven a thing. Any help?

[doc-holmes]

If the buyer opens a return case I would accept the return and be done with it. The buyer is not required to provide any proof of damage. If he opens a Not As Described case you will be forced to refund. You also must pay return shipping, or allow the buyer to keep the card. Do not do anything until the buyer opens a case. If he does, no matter what, do not let ebay "step in" to resolve it. You will lose the case, refund, not get your sellers fees back, allow the buyer to keep the card, and your account will receive a defect.

[reallynicestamps]

You can refuse a return.

You cannot refuse a refund.

"I regret that you are not happy with your purchase. Please return it for a full refund."

Better to tell him to return it for a refund than for him to open a Not As Described case, which would force you to pay for the tracked return and to refund on arrival, than to have him return the card (or some similar but damaged card, admittedly) on his own dime and then refund.

"I regret that you are not happy with your purchase. Please return it for a full refund."

If you refuse the refund, not only will eBay refund his full payment, allowing him to keep the card, but you will get a Defect on your account which can be a lot more expensive that any loss on a single card.

Defects lead to higher fees, restrictions on the number and value of listings allowed, or even closed selling accounts.

"I regret that you are not happy with your purchase. Please return it for a full refund."

The bid was won from an account in his name, and paid for by a PayPal account in his name.

I sell for my DH, and we share a PP account in my name.  Nothing unusual there.

"I regret that you are not happy with your purchase. Please return it for a full refund."

And Search on this Board for Cookie Jar Insurance.

It's business, not personal.

[electronicifycanada]

All the buyer needs to do is say the item is damaged then you are forced to either send a return label or refund. Since it's a card probably shipped with lettermail, your only option will likely be to refund and cut the loss. All buyers on eBay know this and abuse it for free items and returns constantly.

Welcome to eBay, the platform where you can't sell anything your not willing to get stolen from you.

[darak10]

in a roundabout way, yes. even if you have no returns listed if there's a defect with it and he files a INAD claim / or claims it was damaged in the mail, then that's puts you in a position where you almost likely are going to have to either eat the sale or accept it back. You can passively wait for him to file the claim before taking the next step but thats not good customer service (many sellers do this though to avoid having to go out of pocket). If it was me I might state outright that without a picture of the damage I wouldn't be willing to accept it back as a return in order to force his hand but I'd be really polite about it. If he's dragging his feet on the photo it does sound like buyers remorse, cases where there is actual damage the customer takes the photo before contacting the seller.

[teenytrinkets]

Ever since ebay started forcing sellers to pay for return shipping for SNADs (regardless of the condition of the item) EVERY. SINGLE. RETURN. has become a friggin SNAD so the buyer gets free shipping. You can't even get free return shipping with most major retailers (except maybe Amazon, if it's certain items).

Ebay is the go-to haven for scammer buyers.

Hope you actually get your card back, and not a Pokémon card...

[femmefan1946]

I'd actually put it differently.

EBay forces refunds, but even sellers with a No Returns policy can demand the disputed item be returned before refunding.

In some cases the seller believes the product will be just fine and saleable when she gets it back so it is worth demanding the return, and even paying for it.

In some cases, she realizes she made the mistake (sending a red sweater instead of a blue one).

In some cases, she hopes a sketchy buyer won't be interested in rewrapping the item and schlepping it back to the Post Office to be returned.

We can specify No Returns, but we can't specify No Refunds.

[tig.rego]

Hi, I found that out today here in Canadathe seller has no rights when it comes to buyerchanging his her minds with no good reason for retuning an item and your stuck with the shipping both ways, Well today i removed  all my adds from E bay and lefyt only a few pickup only ads so if there's problem i'll get to meet the person when they return item, Best to place all my ads on facebook marlet place where all sales are final and no fees

[tig.rego]

Sorry for the spelling as i'm **bleep** off today

[kh-leslie]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.