Can I get refund from Canada Post if late delivery?

[vintagenorth]

Sent a pkg by CP expedited mail with insurance and it was supposed to be delivered by May 6th. Phoned in and had them check into it and it shook it loose and was finally delivered today, strangely an hour after my query. Can I get a shipping refund due to late delivery for an expedited pkg?

[ypdc_dennis · Accepted solution]

---

@vintagenorth wrote:

Sent a pkg by CP expedited mail with insurance and it was supposed to be delivered by May 6th. Phoned in and had them check into it and it shook it loose and was finally delivered today, strangely an hour after my query. Can I get a shipping refund due to late delivery for an expedited pkg?

---

Yes.

As long as it does not meet Canada Post Expedited Parcel delivery time standards, Canada Post will cough up a refund cheque for the shipping cost. Some people claim via the phone, I do mine by using the website.

-..-

[vintagenorth]

Well Canada Post is pulling a fast one. I called about the pkg today may 10th, tracking showed that it had left for delivery to the customer's post office on May 4 and then just sat there with no movement. Customer got no notice of a delivery at their PO. So this evening I get a notice that it has arrived at their PO and Can Post shows that it arrived on May 6th - the day it should have arrived! They have obviously changed the date since today it still showed undelivered. Anything I can do about this?

It cost me over $32 for shipping and insurance.

[femmefan1946]

Phone or website?

[pjcdn2005]

You didn't mention where the parcel was sent to but just wanted to mention that there is no guaranteed delivery time to the U.S. for expedited.

[treadstone68]

https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/late-packages.page

[pjcdn2005]

The thread is from 2016.  I think the posters has already figured out how to make the claim.  \

Your post is past expiry. ha ha Sorry, couldn't resist.

[reallynicestamps]

ZOMBIE THREAD FROM 2016

The problem with zombie threads is that information and advice may no longer be accurate.