eBay

mburden319 · ‎05-05-2025

Hello,

I had a sale that I purchased a shipping label via eBay for Canada Post, due to a significant delay in delivery I requested a refund though their claim process and was successful.

The Canada Post email said that the refund will be "Credit to Account", I'm assuming that means it'll go to eBay, should I expect to see that show up somewhere automatically, or is it gone to the void? I tried to ask customer service but they had no answer for me. Thanks for the help

jtg204 · ‎05-05-2025

Not an ebay label, but it took 30 days for me to receive the refund credit with Shippo for a CP refund for their service failure. I'm not sure if that time was because of Shippo's process or Canada Post.

darak10 · ‎05-05-2025

early on when I started using ebay shipping labels I made a mistake and needed to complete a new label (ie. pay for the same product twice). I never received money or credit back on the refund request for the unused label, its been over a year. sad to say but I'd wave bye bye to your money on that one. For this reason I am ultra careful and double check everything before clicking that button.

mrdutch1001 · ‎05-05-2025

Although it's been a few years now, but the last request I had for a refund on a Canada Post shipping label was never granted, never got a refund...Many years ago there was nary a problem with refunds from Canada Post labels, always got'em within 2-3 weeks, but that was then ...this is now...

flipistics · ‎05-05-2025

@mburden319 wrote:
Hello,

I had a sale that I purchased a shipping label via eBay for Canada Post, due to a significant delay in delivery I requested a refund though their claim process and was successful.

The Canada Post email said that the refund will be "Credit to Account", I'm assuming that means it'll go to eBay, should I expect to see that show up somewhere automatically, or is it gone to the void? I tried to ask customer service but they had no answer for me. Thanks for the help

Whenever I've received a refund from Canada Post, it has always been mailed to me via cheque. Those are for eBay Labels claims I made directly through Canada Post though. If you made the claim through someone else, it may work differently.