TOPIC: As a buyer and a seller I am concerned that "Items in Carts" that are never purchased may be related to difficulties during the check-out process.
I've many buyers contact me with various concerns about not being able to pay for a variety of reasons, a rather high amount, with a variety of solutions. So far all have been solved with a little digging.
But there are lots of items in carts that never get purchased. Sure a couple may be using it as a wishlist or a temporary cache while searching comparable for a purchase, but it is an unusually high amount. As a buyer I can't imaging holding an item in the cart without an intention not to purchase. Its a dangerous limbo.
Many people don't contact and contacting isn't always the easiest or most intuitive during the checkout experience.
I too have difficulty purchasing items on eBay, experiencing a variety of different errors during the check-out process. And I don't always contact the seller, often I purchase elsewhere or not at all. (As a seller this is worrisome.)
While a common experience on eBay I find it uncommon on other sites
Has anyone else experienced this or have similar concerns or ideas?
The newest scenario encountered is the non-acceptance of a CC with a middle name. The eBay system kept taking a name and moving it around from first to last from last to first and not allowing it with only first / last.
UPDATE: Sorry, this should have been posted in Seller Central.
