eBay

hockey-kong · ‎10-22-2023

Recently had a sale, $26 to a US customer. Checked his FB and in the last year buyer has 11 FB for not paying for item, also 6 FB from sellers for various forms of scamming, item not received, requesting to cancel the order after shipment, etc, etc.

My question, why does ebay allow this P.O.S. to continue buying & selling on ebay ? This buyer has obviously been reported numerous times. EBAY Are you so hard up for a couple bucks seller fees that you condone this **bleep** ???

I cancelled this transaction and will re-sell, hopefully to someone with a bit of a moral compass. Ebay, you just continue to prove to be all about a few pennies here and there and to hell with the people who make you those pennies, you are starting to sicken me to the point of no return.

I didn't even lose anything here, it's just so frustrating that ebay can't even weed out the scammers. This buyer has been on the site for years as evidenced by the FB, ebay would rather just bite the hand that feeds them. We all know how that ends up right ?

Glad I could rant, my apologies to those few & fewer ebay employees that mean well.

marnotom! · ‎10-22-2023

As sellers can't leave negative feedback for buyers, I'm confused by this post.

I'm also not sure how it's "obvious" that the buyer has been "reported numerous times."

msau4301 · ‎10-22-2023

Not sure if you already have Blocked Buyers set up for those with unpaid purchase strikes but it can help a little.

Though not perfect this does allow you to keep at least some of them away. Under Buyer Management, Buyer Requirements there is option to "Block Buyers who caused (2 or more) cancellations/unpaid purchases within __months (1 - 12 you choose). I know this does keep some of them away since I once had a buyer ask me if I would remove the block (they even knew about it) since they claimed their strikes were unjust as it was a technical problem they had. I did temporarily unblock for them (they had purchased from me before) and they bought and paid fine but it did show this does help stop some non payers with strikes away plust can lead to (hopefully) being removed (though I can't remember how many strikes they need.)

One of my peeves is that we can't as sellers leave negative feedback for buyers who don't pay. Though we can write something negative it still shows as a +/green so unless someone actually clicks on feedback to read it they wouldn't know. There should be an actual red/- option for us to leave for non-payment types but at least we can give them a strike when we cancel for non-payment. And hope karma does the rest.

femmefan1946 · ‎10-22-2023

That buyer is able to continue because he DOES have 15 feedback for unpaid items, INR claims and cancellations.

Those sellers stupidly decided not to follow the system and file their own Claims for unpaid items, etc.

Losing a UID means the buyer would have received 11 Strikes, enough to put him on the Blocked Buyer List of most experienced sellers.

And the scammer would not have been able to leave feedback for the seller.

Instead they left feedback, allowing themselves a "that'll show'em" moment, but no one reads feedback except a few auctioneers (with Fixed Price and Buy It Now, which make up well over 85% of transactions, looking at feedback is not possible until after the sale).

When you cancelled the sale, depending on the reason you chose, you may have earned a Defect on your own selling account, while the bad buyer goes on his merry way unaffected.

EBay does not know about the false positive feedback.

Which is good for those sellers since that is not allowed.

And without the seller Claims for Unpaid they don't know about the customer's track record. EBay does not use FB to assess member accounts.

Meanwhile the seller's future customers, who are the most likely to read FB are seeing the comment and wondering if they want to deal with someone who favours revenge when there is a problem.

femmefan1946 · ‎10-22-2023

BTW.

While the Item Not Received claims, in conjunction with the other actions, are concerning, Unpaid Items and requests to cancel are more of an annoyance than a sign of criminality.

More a sign of a flakey thrill bidder than a crook.

hockey-kong · ‎10-25-2023

Agree, being unable to leave negatives really allows a lot of bad buyers a free for all.

Marnotom! just read a buyers FB, you will be able to tell right away if they are scum or a legitimate buyer, also check their FB left. FYI, there is actually at least 1 person on ebay who has never left anything other than negatives, not a single positive, maybe more than 1 is active but I haven't run across them yet.

Why is that person still on ebay ?

Because ebay makes a few bucks every time they purchase something. So what if he finds a petty reason to leave a negative on almost every transaction.

I too have the buyer requirements setup, it's set at 2 unpaid items in 12 months, so can't figure out how this buyer got through, unless all of those unpaid item sellers didn't use the proper channel to cancel the sale?

I did, I waited 2 days, checked his FB, seen what a loser they are and cancelled right away, citing buyer didn't pay in time, though I'm usually much more patient than 2 days.

I also use the blocked buyer list, add names whenever required. Sadly, now have almost 100 names on it.

Some say I'm costing myself sales, well maybe so but I say I'm cutting out dealing with the scammers and morons more than anything. 1 at a time is good fishing you know.

femmefan1946 · ‎10-26-2023

I agree reading a buyer's Feedback Left for Others can be a revelation of personality.

person on ebay who has never left anything other than negatives,...

Why is that person still on ebay ?

Because ebay makes a few bucks every time they purchase something.

And because eBay doesn't look at feedback,

because sellers have not reported the buyer for breaking any eBay rules,

and because as I said in post #4, sellers rarelysees the customer's feedback*

cancelled right away, citing buyer didn't pay in time, though I'm usually much more patient than 2 days.

UhOh.

Buyers have 96 hours to pay, not 48.

Even when (US-based only)sellers could open a UID after 48 hours the buyer still had another 96 hours to pay and the seller had to manually request the cancellation.

Last year that was reduced to only 96 hours in total and the cancellation is now automatic.

You may now have a Defect for cancelling without cause.

*-- except for auction bids placed early or Best Offers that do not hit the Immediate Acceptance parameter.

merlin_oc · ‎10-26-2023

sorry femmefan1946, you are wrong. You can cancel for unpaid item almost instantly right now.

Don't know if it's a glitch/bug or ebay just testing someting. Go to the US discussion board and you can read about it. I cancelled after 2 days even tho I am set for 4. According to the posts, on ebay.com I could have cancelled instantly.

38e_avenue · ‎10-26-2023

@merlin_oc wrote:
sorry femmefan1946, you are wrong. You can cancel for unpaid item almost instantly right now.

Femmefan is not wrong at all. I have late payment often - 3-4 times every month, and always get a message "4 days". Something recently changed in that matter?

pjcdn2005 · ‎10-26-2023

As @merlin_oc mentioned there is a thread from a seller on .com saying that they were able to cancel an order using 'buyer didn't pay' as a reason immediately after the sale. When I read the thread there was no answer from a board rep on whether it was a temporary glitch or not. I can't find the thread right now but will look later. I'm hoping that it was a glitch as that could end up being a misused feature.

pjcdn2005 · ‎10-26-2023

If anyone is interested, here is the thread that I'm referring to. It sounds like it was a glitch and that it may have been fixed, but I'm not certain.

https://community.ebay.com/t5/Selling/New-feature-Unpaid-item-strikes-for-buyers/td-p/34060886/page/...

38e_avenue · ‎10-26-2023

Probably a glitch. I am OK with 4 days, 2 would be really too fast. But I noticed something changed - usually there were 4 days after the last invoice was sent - recently, they started to count 4 days from the date of purchase.

UPDATE: yes, that is a confirned glitch.

femmefan1946 · ‎10-27-2023

usually there were 4 days after the last invoice was sent - recently, they started to count 4 days from the date of purchase.

Might this be the longstanding policy that sending a new invoice re-set the count?

So eBay sends the invoice on purchase.

The buyer has four days to pay.

After two days the seller is impatient and re-invoices.

The count restarts and the buyer now has six days (two passed and four to come) from purchase to payment.

And each time the seller resends an invoice , the count resets.

BTW.

In my opinion, if the buyer has a credit card, there is never any reason to ask for extra time to pay. The item can be paid with the card, and the buyer pays off the card balance at leisure (and with interest).

I am old and grouchy.

But I still would allow 96 hours for payment, because life happens.