w~~_7.JPG "pjcdn2005"){kind=avatar}
Hi all,
Has anyone had this occur? If so how one could be reimbursed as the chat bot isn't helpful?
On June 24 I rec'd an order for one ball cap. I shipped it via Expedited Lite. See email receipt.
I was billed $8.75 for the label and on June 26 the money ($8.75) came out of my Adyen balance.
On June 27 eBay took $9.80 out of Adyen for the same ball cap order with the same order number and the same tracking number. No 2nd label was printed, label price is different and eBay never sent a 2nd label receipt or any surcharge transaction.
Not sure if it's relevant but apparently the package size was changed on printing by eBay to 5 x 5 x5 cm. The box was 21 x 16 x 12cms. The total weight was under 200 grams.
Any suggestions would be appreciated. Thanks!
I thought something stank about this and it does!
@lotzofuniquegoodies @pjcdn2005 @ypdc_dennis @flipistics
First off thank you all for the helpful input! I dismissed this too soon and was willing to accept the idea "It's not eBay it's me". this wasn't me, it was eBay.
In the words of "Adrian Monk" "Here's what happened:
The box qualified for Expedited Lite in both size and weight. I simply got ripped off.
Since 1981 I've maintained proper shipping habits. All outgoing orders have an order ticket. All shipments get at least one photo of the package. The order ticket shows the details when the item was listed AND any changes to them when the item was shipped. the final package after labelling is weighed and checked to be under the label weight.
eBay provided no explanation for the 2nd and different billing with the same order and tracking number on the billiing. Their labels have erroneous package size information on them. That meant all of this has been speculation as to what happened. I did manage to end the speculation.
Here is a photo of the order ticket. You can see the outgoing height of the box is crossed out and changed from 12 cms to 9 cms at the time of shipping. Here's a picture of the package itself with the label on it. You can see the arrows at the folds showing the box was cut down in height by 3 cms. The cubic cms were in fact 3024 and much less than the max for Exp Lite of 3220.
I remembered having to Frankenbox this to come in under the Exp Lite max. It was a NOS vintage hat that deserved a box not a bubble mailer. Cost me money for the good service but the buyer appreciated it and gave me great feedback.
In summary eBay rippoed me off. It's not worth the $10 bucks trying to get their attention. Reading thru the kind replies it's clear eBay "has left the building". Previously the small issue would have taken a quick chat with eBay or a friendly call for an adjustment. I thought other's might want to watch their billing.
Once again a big thank you for the input!
I'd like to add I don't use ANY of eBay's financial statements other than individual transaction details. I don't use monthly statements/ annual statements nudda. I use in house software and make entires on a transaction by transaction basis. eBay balances with me not the other way around. It's easy.
@intimewithmusic wrote:I included a photo of eBays invoice in the first post. They don't give a reason for the double billing.
Do you know if I had bought the label from Snap Ship and they charged extra to my credit card do they give any reason? There should be something so a book keeper can expense it properly and ideally a breakdown showing the GST. I think that comes with Snap Ship.
Something else occured to me about the destination. A little less than a year ago you had the same problem and posted to see if the destination might have been excuded from CP Exp Lite. I don't see any solution in that thread. This package went to Fort MacMurray. Is it possible Fort MacMurray is excluded from Exp Lite ?
Thanks
Here is a link to the thread.
The only exceptions for expedited lite "should" be the air stage offices. Those are available at the CP website. Fort Mac would be a standard not affected point. I believe it works the same way from my testing of rates with Expedited. Discount is less. In a pinch when items will fit you could still use the prepaid products and hopefully make a small amount of savings.
Here is how it looks to dot com sellers when a revised bill comes through for UPS. Just too bad they can't use the same practices for ca sellers.
