Expedited Lite - Billed Twice for the same eBay Label

[intimewithmusic]

Hi all,

Has anyone had this occur? If so how one could be reimbursed as the chat bot isn't helpful?

On June 24 I rec'd an order for one ball cap. I shipped it via Expedited Lite.  See email receipt. 

I was billed $8.75 for the label and on June 26 the money ($8.75) came out of my Adyen balance. 

On June 27  eBay took $9.80 out of Adyen for the same ball cap order with the same order number and the same tracking number. No 2nd label was printed, label price is different and eBay never sent a 2nd label receipt or any surcharge transaction. 

Not sure if it's relevant but apparently the package size was changed on printing by eBay to 5 x 5 x5 cm. The box was 21 x 16 x 12cms. The total weight was under 200 grams.

Any suggestions would be appreciated.  Thanks!

[treasurechest0114]

I forgot to give you a direct answer.  I resolved my issues when I was discussing the overall problem with head office.   Once they had a chance to confirm my theory of the issue and reach out to Canada post to fix the problem they then looked into my labels and reimbursed me. 

Having said that what I mentioned in my first response would be how I would try and resolve it going forward.  I guess my advantage is my SR number that  was resolved by head office is linked to my account.  I'm assuming it would help.

If they are unable to resolve your issue please reach out to me and I'll see if I can help.  Details would be great as I would like to continue to give them feedback if Customers service is still playing games.