It's an unfortunate reality of ecommerce that items are sometimes stolen or lost on their way to the buyer. Ultimately, it's the seller's responsibility to ensure their orders make it into their buyer's hands, and it's important they plan for the occasional lost or stolen item.
We will always do everything we can to help mitigate this risk for our sellers and will even cover the cost of the item in certain situations. The best way to protect yourself is to upload tracking for each order you receive as soon as possible.
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