eBay

teenytrinkets · ‎03-03-2024

Normally I don't care if buyers request a cancel. All my listings are BIN/Immediate payment. I just refund and move on.

BUT... recently I've had a lot more buyer initiated cancellations. Like, A LOT. And every time I relist, it takes up one of my free 250 Monthly listings - which makes me mad.

I feel like if Ebay is not going to charge the buyer a cancel fee (to pay for the seller to relist), they should eat the fee themselves. We pay sooo many fees already (plus taxes, and then fees on taxes, and then more taxes).

Is ebay making cancelations too easy? Or should they be adding extra "Are You sure" steps before paying to avoid cancellations?

Maybe my bad luck is just coincidence, but man, it's getting annoying...

pjcdn2005 · ‎03-03-2024

I haven't had that problem but it would be annoying if it happened a lot. If it is a real problem you could turn on the out of stock option in selling preferences. When the item is purchased the quantity will go to 0 and won't be seen by buyers. If the buyer cancels, change the 0 to 1 so that the listing is visible again. There will be no relist fee. Once the item has been sent you can end the listing manually.

2nd-time-around-jewelry · ‎12-31-2024

This has been one of the worst years for me for cancellations & non-paying buyers. I have had quite a few in the last few months. These cancellations are not just from new buyers but a lot are coming from long time buyers & even sellers who should know better. This is very frustrating for us as sellers. I have heard that some other sites charge a buyers's fee to help curb those who don't pay or cancel. Maybe eBay should implement something like that.

flipistics · ‎12-31-2024

@2nd-time-around-jewelry wrote:
This has been one of the worst years for me for cancellations & non-paying buyers. I have had quite a few in the last few months. These cancellations are not just from new buyers but a lot are coming from long time buyers & even sellers who should know better. This is very frustrating for us as sellers. I have heard that some other sites charge a buyers's fee to help curb those who don't pay or cancel. Maybe eBay should implement something like that.

The problem with that is, depending on your return policy, the buyer may just make you ship it and then return it to avoid the small fee. That's far worse for a seller than a cancellation.