Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero

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05-06-2019 05:20 PM
When I start a new listing (existing template or brand new) on the desktop, add pictures on the App, then go back on the desktop for a last edit and listing, I notice that the App consistently resets the Handling cost - calculated shipping only to zero (i.e. the box is blank instead of the $x amount I previously put there).
Recently noticed that issue after taking a small loss on an auction listing won by a fellow Canadian (i.e. using Calculated Rate), I'm out the FVF on shipping fees + the costs of shipping supplies, which would normally be baked in the Handling cost - calculated shipping box. This is a recurring issue that's why I wanted to bring it up.
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero
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05-06-2019 06:47 PM
Hi @parts_and_diecasts - that's an interesting one!
Will you get me your app version and mobile OS so I can get it to tech?
Thanks!
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero

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05-07-2019 01:12 PM
iOS
version: 5.31.0
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero

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11-06-2019 10:20 AM
Tyler my friend,
as an FYI 6 months later, the issue is still not fixed...
Salim_bfb
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero
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11-07-2019 10:48 AM
I have to enter 0.01 and then fix it on the desktop site later on
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero

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11-07-2019 10:52 AM
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero
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11-08-2019 04:15 PM
Hi @parts_and_diecasts - thank you for letting me know. I raised this with the mobile team and they've said they're aware of the issue and it's on their radar to address in a future enhancement. The core reason you're running into this is because the 'handling cost' field is not one that's present in the app, so when you open the draft on the app it reformats it (and removes the field).
For now, the suggestion is to create the draft on the app to begin with (even if it's just a title and photos), and then finish the rest on your computer at your leisure.
Thanks!
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero

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09-14-2022 08:45 PM
Re: Glitch in the eBay App resetting the Handling cost - calculated shipping only to zero
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09-14-2022 11:44 PM
Hi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
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