@marnotom! wrote:
@lotzofuniquegoodies wrote:
The tracking problem has been reported for years on ca and com. Usually takes eBay ages to accept the fact. Then on ca we have to play the wait and see game or cross fingers in hopes it will be fixed.
From past history, eBay often has a hard time admitting when something is an issue. Then actually letting everyone know it has been fixed or if they are actually still working on it. Usually we are left to keep testing on our own to find out if something is still broken or has actually been fully resolved. As Canadian sellers all we can do is report the issues. For anyone that has been around here long enough we all know how the eBay Canada enity is not as proactive as maybe they should be when it comes to problems getting fixed in a timely manner. And we are all aware of the stuff that has been reported for years that they refuse to fix. Check out the status page(s) to see that according to eBay everything is always running perfectly when we know that isn't totally true by all the reports on here. If/when there are problems with eBay and postal services not working in harmony, address it properly. Don't act like it isn't an issue. And let the parties concerned know they are working on it.
Thanks, @lotzofuniquegoodies. Now, is the tracking issue with items shipped with all carriers or just those going through the postal system?
@lotzofuniquegoodies wrote:
PS. Can you think of a good reason why they have the tech. issues discussion forum on dot ca but we never see updates from eBay? They have the same forum on dot com and that page gets regular updates. Is the ca page only for venting?
Perhaps eBay staff pop in every so often to have a look at it? I know that seems far-fetched, but that's the only reason I can think of.
Because sales have mostly fallen off the tracks really hard to tell. Majority of my stuff lately has been USA and followed by Canada. I've had no issues personnally when I compare tracking with eBay but I've seen recurring reports on both ca and com that others have been having problems. When I update anything going small packet air with the UR number and delete the receipt number eBay gives those track fine. They are mostly showing the routine scans. (Only time I have seen delays was when fires were slowing stuff down.) It could be an issue with 1 of the sort points causing issues for a percentage of the sellers.
As for that other issue, eBay staff in the past stated that following up on issues would happen. It lasted briefly then went back to the same..... Zippo for follow up. Keep checking and hope for the best. They also agreed that showing status in the tech forum would happen. That NEVER did. The frustration is the constant recurring "We don't have that info at the moment or thanks for passing it on...great suggest" and then the crickets for follow up or seeing in reality. All you have to do is go back to any of the monthly Q & A's looking for that response and to see if there was follow up. It will be very needle in a haystack to try to find.
-Lotz
As a side, from past UPS experience when their tracking systems were upgraded they had tracking updates all along the way. Recently they have gone more of a station to final station. Nothing in between. Buyers, for the most part just want to know something is moving on schedule. The panic when something stops midstream. From personal experience, initiate a claim and stuff suddenly starts magically moving or getting delivered. Rarely it's not totally MIA. And if you call USPS they can give updates of a shipments actual status...Even UR numbers. Often it's just a "failure/breakdown to communicate" somewhere along the way.
Fedex, although the most expensive has always had the most complete scans/exception scans of the commonly used services. Both Ground and Air. I know there have been tests in the past with container GPS but unsure if that is still happening or just in play for premium services. It was used for the deliveries of the vaccines when they were first released.
