Hinky address, can I still acess buyer phone number

[piterpater005]

Hi seller community.  Recently sold item to new user, signed up today, based in US, address in Val Dor Quebec, on ebay and paypal has two different street addresses.  Would like to confirm which is correct before I ship.  I know sellers used toge able to request buyer phone number from ebay. Is that still a thing?

[snoopwiz]

By "rule" always use the PayPal address as the ship to address.  They no longer will supply you with the buyer's (or sellers) phone number.  Have you tried to Google the address(es)?   Checked Facebook?  Tried simply messaging the buyer?   Let us know.  

[ichopshop]

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@snoopwiz wrote:

By "rule" always use the PayPal address as the ship to address.  They no longer will supply you with the buyer's (or sellers) phone number.  Have you tried to Google the address(es)?   Checked Facebook?  Tried simply messaging the buyer?   Let us know.  

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I ship to the address that ebay sticks on the label.  Why would I ship to the address on Paypal if it differs?  I have a half dozen addresses on Paypal, I'd be pretty annoyed of someone shipped to a different address than the one provided to ebay when I purchased the item.

Also, I have phone numbers for all of my recent sales, so unless this buyer didn't provide a number it should be available.

Ship it to the ebay address.

Ian

[piterpater005]

Contacted the buyer but no response.  Both addresses are businesses.  And the real crux of the issue is that there are two street addresses on BOTH ebay and paypal.

ie... Joe Blow

         12121212 The Street

          34343434 The Avenue

          The City, The Province

           The Postal Code

the postal code provided matches the first street address.  Its not a teo line address, completely different streets in the same city.

Karen

[femmefan1946 · Accepted solution]

Either use eBay Messages to Contact the Buyer and do not ship until you have a confirmed address in eBay Messages which matches both eBay and Paypal.

OR

Cancel the transaction as Problem With Address.

I'd give the customer about 24 hours to respond- unless today (Feb 18) is a Quebec Holiday, in which case I would allow 48 since they might be a business.

Canada Post won't deliver to an address like that one, so don't bother shipping until you have it straightened out.

[piterpater005]

Thanks a bunch.  Sound advice.  Nice to see you still around femmefan.  I remember your posts way back when I was a regular on the boards as nonstopchatter.  Its been a long time.

[ichopshop]

Does it happen to be a Government building?  Those can have some confusing looking addresses.

Ian

[piterpater005]

Two different businesses i believe, one was a construction company and the other a fireplace manufacturer I think.

[cumos55]

Do a Google Map search.

This could be one building   at the corner of an avenue and a street.  Addresses for two businesses both owned by the same person... or the one person working at both locations...

Two names,  two addresses but actually one owner of both businesses.  Both businesses may not be open at the same time....

[snoopwiz]

I ship to the address that ebay sticks on the label.  Why would I ship to the address on PayPal if it differs?  I have a half dozen addresses on PayPal, I'd be pretty annoyed of someone shipped to a different address than the one provided to ebay when I purchased the item.

I believe I answered your question as per the info you provided. You did not mention anything about having printed out an eBay label....Enjoy your day. 

[ichopshop]

I wasn't the original poster.

Ian

[pjcdn2005]

Perhaps I'm wrong but I think that the addresses are the same on both sites. According to the example the op provided, there are 2 lines on the street address and there is a different address on each line.

[pjcdn2005]

You may see a phone number for the buyer if you click on view record or sales record in your sold history.

[pjcdn2005]

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@ichopshop wrote:

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@snoopwiz wrote:

By "rule" always use the PayPal address as the ship to address.  They no longer will supply you with the buyer's (or sellers) phone number.  Have you tried to Google the address(es)?   Checked Facebook?  Tried simply messaging the buyer?   Let us know.  

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I ship to the address that ebay sticks on the label.  Why would I ship to the address on Paypal if it differs?  I have a half dozen addresses on Paypal, I'd be pretty annoyed of someone shipped to a different address than the one provided to ebay when I purchased the item.

Also, I have phone numbers for all of my recent sales, so unless this buyer didn't provide a number it should be available.

Ship it to the ebay address.

Ian

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Once the buyer has paid, it shouldn't be possible to see different addresses.  Whichever address is showing on ebay when the buyer pays is what should be passed on to paypal and which would then show in paypal.   There may be a different address on ebay before the buyer pays but the seller should always use the payment address...which should show on both sites after payment.