How do you charge extra for the additional shipping cost?

[lud-4367]

So, if a buyer is willing to pay extra for the additional shipping cost, how do you charge extra? It seems that there's no option to charge additional fees on ebay. During the paypal era, people were able to send additional invoice, but I don't use paypal any more. Asking a buyer to send additional fee through ebay message is prbably major no-no. The only way I can think of it at the moment is to cancel the purchase and relist the listing with a new price. Is there any other way? Thanks in advance. 

[ilikehockeyjerseys]

If the buyer hasn't paid, you should be able to change the shipping cost by using the send invoice to buyer feature. https://www.ebay.ca/help/selling/getting-paid/sending-invoices-buyers?id=4139

If the buyer has already paid and you want to play it safe, you could make a generic eBay listing called something like "Shipping upgrade for Dave". Let's say Dave needs to give you $20, make it a $20 Buy It Now w/free shipping. Send the buyer the link to the listing, they pay you through there. You two are squared up.

You should double-check this with eBay, but you're allowed to exchange Paypal+eTransfer info to resolve problems like this if the buyer has already paid for an item. 

If this is a buyer who has reached out to you but hasn't bought the item yet, there are a lot of ways that you can add a different shipping service like creating a new shipping policy. 

https://www.ebay.ca/help/selling/posting-items/setting-postage-options?id=4089

[lud-4367]

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@ilikehockeyjerseys wrote:

You should double-check this with eBay, but you're allowed to exchange Paypal+eTransfer info to resolve problems like this if the buyer has already paid for an item. 

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Thanks. This is very helpful. Does it mean I can message buyers with my email address and phone number for interact?

[ilikehockeyjerseys]

Yes, you should be allowed to do that if they have already paid for the item. Usually the context has to do with things like arranging label payments for returns. Like I said, it's always a good idea to message the customer service first to clarify stuff like this because policies do change, but most people here can likely confirm that they have been instructed in the past by eBay to exchange info in similar situations. 

An easier way to do it might be to go to your order page, click print packing slip, and the buyer's phone number should already be there on the packing slip. Some buyers do not include phone numbers with their address, but most do.

[lud-4367]

Thanks for clarifying it agin. Appreciate it.

[itolduandso]

Not a safe thing to do with the etransfer or Paypal. Ebay did strike a seller and buyer in the past and I have seen it, not once, any payment negotiated outside of ebay is against the ebay T&C. 

You create the listing for the additional shipping, as suggested (and call it something that doesn't make somebody else buy it, maybe put there in condition saying it's poor condition or something) and then send the link to your buyer to the additional ebay listing. The purchase should be processed on Ebay platform. Yes you need to pay ebay transaction and selling fee, but that would be needed even if your shipping had initially reflected what the buyer wanted to pay.

Ebay bots are unpredictable and it doesn't matter you call ebay support somewhere in call centre. They tell you want they want. EBay bots scan messages. If they detect something they don't like, it may end up locking you out.