eBay

33nhl · ‎01-06-2019

I lost official faith of Ebay during the holidays in the way it handles when in my opinion scammer that think like smart alches and using Ebay flaw that when an item shipped has no tracking as it sent via regular mail upon receiving the item they file as if they have not received and after few days Ebay concludes since ther is no physical tracking number for a 20.00 item sent regular mail gives a refund to the buyer.

Like is this now the norm of listing/selling on Ebay that any item listed with regular mail or some have free shipping that you might aswell give the item completely free with out listing it in the first place cause with the amount of non received cases being filed what is the point of paying listing fees and selling fees for any item that wont have tracking, and then have to deal with this kind of scams.

From one side Ebay tells you to attract buyers offer free shipping and then tells you after upon getting someone that filed non received item, that since you had no tracking number your out of luck and thus have to refund the buyer, if this is not lying/scamming then I don't know what is.

How many buyers would buy a $10.00 item anywhere online and then pay $15.00 or more to have it tracked shipped.

I will go further on this above as I had a buyer from cheq republic recently past 3 days make a $200.00 item purchase but upon going to the check out to pay he saw that item has to be sent with tracking as stated in listing cost to send over seas registered tracking signature ect cost almost $30.00, so he asked wants it regular mail, then he cancelled transaction.

Now had I did the buyer favor accepted and mail it as regular mail then files for lost or non received then I be out money and item and people at Ebay they tell you after since no tracking number you have to give refund. that says a lot of how Ebay has become. its become a scammers dream and only way to escape it is not to list any item for sale with out tracking even if its for a $1.00 item

Have any of you experienced this and what have you done. I know some will say its part of selling on Ebay, and if it is then I think its better to start buying items rather then selling and after filing for non received and getting refunds and keeping the product as Ebay seems to be endorsing this process in the way they are handling case like these

reallynicestamps · ‎01-13-2019

Another advantage to having multiple selling IDs. If someone poisons one ID, the seller can move to another until eBay corrects the situation.

(And yes, this could be put to nefarious ends.)

momcqueen · ‎01-13-2019

Well, it shouldn't have taken ebay long to remove that negative because it's as obvious a case of 'feedback extortion' as they get. That buyer sounds like a real peach.

Edit: correct typo. Autocorrect took a mistyped 'have' and turned it into 'ahem' which is amusing but dumb.

raanana · ‎01-14-2019

It's actually happens to me once or twice.Buyer got refund ,but repaid me back after receiving well delayed by post item.Though I would say it's unique situation.
On other side I have a case,when after getting a full refund one customer admitted of receiving,but refused to pay it back an ask me to apologise after I called him a thief.Anyway,99.9% of my customer are honest.

33nhl · ‎01-16-2019

The way things are going online its not worth selling any more.

Im now facing a third non-received all with in a month great Christmas and new year.

But this is nothing reason

A recent high end seller on Ebay well respected in the hobby world sold a baseball card for $1500.00 the item was sent tracking signature packaged all good.

It arrived in time only for the buyer to state that he would be taking the card out of the sealed slab that the card was graded by a company that does card grading so he can get it re graded by an other company maybe get a better grade on the card for re sale purposes.

He opened the sealed slab and ten filed with Ebay and PayPal for item not as described.

Guess what the result was from both Ebay and Paypal

Seller must give the money back to the buyer this was the ruling.

So if we all think that selling on Ebay with these crazy one sided rules where person buys an item receives and then just for fun decides to get there money back cause Ebay and PayPal will favor the buyer.

So if someone thinks even providing a tracking number is any good to protect your self as a seller you better think twice. The new norm in 2019 will be make purchases online then file for non received or not as described or unauthorized purchases and you will get your money back.

momcqueen · ‎01-16-2019

That buyer would be obligated to return the item they bought before getting any money back for it. What am I missing?

reallynicestamps · ‎01-17-2019

@33nhl

Even if the seller has a No Returns policy, she is entitled to demand the return of the goods before giving a refund.

The only question is who pays for the return shipping.

Although Buyer Remorse (the situation you describe) means the buyer pays for the return shipping, we sellers should always assume that the buyer will use Not As Described to save the cost of postage.

However, if the buyer is in the USA we can now send a USPS return shipping label by using Shippo. Which means we do get the item (however changed) back.

Insist on the return of the item.

Including the slab, btw.

reallynicestamps · ‎01-17-2019

I just realized this is not a situation you have experienced yourself, but a story repeated from elsewhere.

So there's that.

33nhl · ‎01-17-2019

The $1500.00 card I mentioned was returned to seller.

The card was in a sealed special holder that GRADING Companies use to incase a card when they authenticate and they grade the card out of 10.

So this buyer broke this special sealed holder and removed the card cause he wanted to resend to an other company to get possibly a higher grade number and can resell the card for more.

The buyer filed and returned the card as non described mean while it did not come back in its original state as when it was sold, and Ebay ruled in favor of the buyer.

In other words I buy a computer once I receive it I open the pc take out the hard drive and few other parts that I only needed to begin with then file as received as non described I send it back to you and Ebay rules in favor of the buyer gets refund.

Mean while you as a seller are stuck with a useless item that you cant resell plus money for the item itself when you as seller bought it and are also out in fees cause when Ebay makes a ruling and will favor the buyer 95 percent of the time even if the buyer is scamming. Ebay then keeps any fees that were charged when the sale happened, and same goes with PayPal.

So very nice ruling and out come for the seller

Seller always gets the short end of the stick

momcqueen · ‎01-17-2019

Except when they don’t.

If the item is returned damaged, eBay intervenes to make it right with the seller.

I know this from personal experience.

marnotom! · ‎01-17-2019

I'm not clear on what this story has to do with the original topic.

pjcdn2005 · ‎01-18-2019

@momcqueen wrote:
Except when they don’t.

If the item is returned damaged, eBay intervenes to make it right with the seller.

I know this from personal experience.

Recent personal experience or was it before this past summer? Although it may be possible to get that result now, it’s much more difficult as eBay seems to have changed what they will and will not investigate regarding returns and/or not as described claims since about mid 2018. I can’t show you a new official policy on the help pages but I’m basing this on comments reps on the .com boards and on posts from sellers that had similar experiences.

momcqueen · ‎01-18-2019

From the fall.

tryubik-useonlyasdirected · ‎01-23-2019

This happened to me once. Even after the USPS receipt was provided showing undoubtedly that their parcel was posted.

You are correct, it is not the cost of doing business - one party in the transaction wasn't conducting business they were conducting fraud.

Since then tracking, signature confirmation & full insurance have been mandatory on all my sales, no exceptions.

My question to those in the know.. can a buyer agree to a contract that all security measures (ie. tracking) were waived at their own request and they agree that any resultant situation is their own risk? Would the contract that they personally waived the security and therefore their right to any refunds hold in an eBay dispute?

momcqueen · ‎01-24-2019

I asked that question once myself. It can’t work. If honest buyers could voluntarily waive all right to opening an Item Not Received case by choosing untracked postal services, dishonest sellers would stop mailing things to them.

marnotom! · ‎01-24-2019

"This happened to me once. Even after the USPS receipt was provided showing undoubtedly that their parcel was posted."

Proof of mailing is only useful in the event of a fraudulent payment claim, and even then, that proof has to indicate the buyer's address as stated on the PayPal transaction details page.

How could proof of mailing refute a buyer's claim that their item wasn't received? They're not claiming that the item wasn't sent.

momcqueen · ‎01-24-2019

Proof of mailing (acceptance scan receipt) is good for third-party insurance claims on untracked items sent. An option to sending only with tracking if a seller is concerned with losses.

reallynicestamps · ‎01-24-2019

What was the name of the third party insurance company many sellers were using? Shipinsurance??

Any idea of their rates?

If they insure for a dollar, that would be useful as an alternative to Cookie Jar Insurance. If the cost was $5.00 not so much.

marnotom! · ‎01-24-2019

"Proof of mailing (acceptance scan receipt) is good for third-party insurance claims on untracked items sent."

Well, that only makes sense that a third-party insurer would want to see that the item in question was shipped out. It wouldn't make sense if they wanted to see proof of delivery, too. 😜

Here's the thing: In my years on the eBay.ca and .com discussion boards, I've seen a lot of posts from sellers who seem to think that seller "protection" offered by PayPal and eBay is some sort of insurance scheme against loss. You and I know that it's simply a common-sense process dealing with provable fraud.

momcqueen · ‎01-24-2019

I think a lot of sellers here use ShipInsure but I am not among them.

When I used Small Packets instead of Tracked Packet as a rule, and I went to insure an outbound parcel, I would use U-Pic because they allowed senders to buy one label at a time without having an account running. Their rates, if I recall correctly, at that time were $1.85 USD per $100 value? So, it added up. I used that third-party insurance sparingly.

And, no, third-party insurance does not for the most part require Proof of Delivery unless one is insuring value above the max $100 CAD offered by Canada Post on Tracked Packet.

The process for filing a claim varies from insurer to insurer. The recipient will sometimes need to supply an affidavit that they did not receive the item. Also that Proof of Shipment in the form of the acceptance scan receipt.

I would strongly recommend anyone buying third-party insurance thoroughly do their research prior to purchase. Some countries are not insurable as a destination. Some items are not insurable as a destination. There's no sense buying insurance on something that you cannot claim if you need to use it.