Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

Ebay is giving the price on the invoice in the wrong currency. It is doing the currency conversion but is not actually changing the dollar symbol from US to Canadian or vice versa.

 

 I recently sold two items and the sold prices are incorrect as they are not getting converted properly.
 
Calendar item number 234755838389 sold for 125.00 Canadian on the ebay description listing page and says 93.83 Can. on the invoice. The sale price was 93.83 US dollars and not 93.83 Canadian dollars.
I have no way of changing the price on the invoice back to the selling price of 125.00 Canadian.
 
Item 234755838380 sold for 100.00 Can. on the ebay description item page and 75.07 Can on the invoice.
If I were to send the invoice it would show as 93.83 Canadian. 
I would then loose money on the transactions as the prices are not correct in canadian funds.
The shipping prices are also the wrong amount for the currency.
Is anyone else having problem with the Ebay invoices and are there any suggestions for help?. 
I have tried the Facebook chat but got no answer and have had several calls to the ebay help and support with tickets being made but no help as yet.
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds


@intimewithmusic wrote:

@tuckhouse2021 

 

@lotzofuniquegoodies 

 

Thank you for posting tuckhouse. You have almost 1000 views on your topic. That's a lot.  although we're chatting to each other I think a lot have an interest in this.  Good post!

 

Tax, in your case VAT, is not your responsibility unless you're self registered to collect and remit it.  As sellers all we need do is indicate to Customs it's been collected & remitted by eBay. 

 

eBay charges, collects, remits and in these cases should refund taxes. This is another reason you can't process a corrupt order. A refund on a item should cleanly reverse itself all the way through eBay's point of purchase system including taxes. 

 

 A side note:  The provicincial government also pays a commission (it used to be 4% ) to entities to collect and remit PST.  The point is eBay is paid through seller final value fees to provide the service not unlike processing  the Visa, Mastercard and Paypal services. It shouldn't  be a concern of a seller.  

 

In the Switzerland example I was expecting eBay to charge VAT.  They didn't. I can only assume eBay had a reason or there's  no VAT for Switzerland. Maybe someone else knows?

 

In that case no VAT  was collected so no VAT refund was due on the seven refunds. eBay refunded my final value fees just fine. My order/refund went smoothly because I was working with 10 proper orders not one big corrupted one. 

CN23 Switzerland.JPG

 


I recall in my very breif readings when ebay announced colelcting VAT that it was for 150euro total value and then anything OVER that would be collected by the post office the old way.

 

Also not sure Switzerland is even part of this as I have had sales to that country since VAT and never had buyers pay it, I believe its one of the exempt countries, but not 100% sure and dint go digging either lol!

 

https://www.ebay.ca/help/selling/selling/vat-obligations-eu?id=4650

Message 41 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds


@regs43 wrote:

@intimewithmusic wrote:

@tuckhouse2021 

 

@lotzofuniquegoodies 

 

Thank you for posting tuckhouse. You have almost 1000 views on your topic. That's a lot.  although we're chatting to each other I think a lot have an interest in this.  Good post!

 

Tax, in your case VAT, is not your responsibility unless you're self registered to collect and remit it.  As sellers all we need do is indicate to Customs it's been collected & remitted by eBay. 

 

eBay charges, collects, remits and in these cases should refund taxes. This is another reason you can't process a corrupt order. A refund on a item should cleanly reverse itself all the way through eBay's point of purchase system including taxes. 

 

 A side note:  The provicincial government also pays a commission (it used to be 4% ) to entities to collect and remit PST.  The point is eBay is paid through seller final value fees to provide the service not unlike processing  the Visa, Mastercard and Paypal services. It shouldn't  be a concern of a seller.  

 

In the Switzerland example I was expecting eBay to charge VAT.  They didn't. I can only assume eBay had a reason or there's  no VAT for Switzerland. Maybe someone else knows?

 

In that case no VAT  was collected so no VAT refund was due on the seven refunds. eBay refunded my final value fees just fine. My order/refund went smoothly because I was working with 10 proper orders not one big corrupted one. 

CN23 Switzerland.JPG

 


I recall in my very breif readings when ebay announced colelcting VAT that it was for 150euro total value and then anything OVER that would be collected by the post office the old way.

 

Also not sure Switzerland is even part of this as I have had sales to that country since VAT and never had buyers pay it, I believe its one of the exempt countries, but not 100% sure and dint go digging either lol!

 

https://www.ebay.ca/help/selling/selling/vat-obligations-eu?id=4650


@regs43 

 

Importing goods into SwitzerlandIf the total value of goods is more than CHF 300, (Approx 470.00 CAD)  you will be charged Swiss VAT on the total value. There is also a limit on the quantity of foodstuffs, alcohol and tobacco that can be imported. If you exceed the limit, you will be charged customs duties.

 

From 1 January 2024, the following current VAT rates apply in Switzerland: Normal rate: 8,1 % Reduced rate: 2,6 %

 

Exemptions are as follows:

 

VAT Exemptions:
Educational services offered by public institutions and certain private institutions. Financial services and insurance. Postal services provided by the Swiss Post. Cultural services, such as those offered by museums, libraries, and theatres.

 

VAT exempt areas within EU countries
  • Spain: Canary Islands. Ceuta. Melilla.
  • Germany: Büsingen am Hochrhein. Heligoland.
  • Greece: Mount Athos.
  • Italy: Campione d'Italia and the adjacent Italian waters of Lake Lugano. Livigno.

Ummmm... @regs43  Thanks for the rabbit hole!! 🙂 Is all this being correctly applied? Anyones guess!!! Maybe similar to Canada and USA where products can be either exempt or at reduced rates? Or a customer may be exempt but there is no way to apply a certificate within eBay.

-Lotz

 

Everything you wanted to know about VAT in Switzerland but was afraid to ask:

 

https://ggba.swiss/en/value-added-tax-vat-in-switzerland/

Message 42 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

Thanks @lotzofuniquegoodies  and @regs43 . That explains a lot. I was thinking certain Swiss individuals may have an exemption like many Canadian aboriginals or else the buyer could be a resident diplomat from another country but it looks more complex than that. 

 

At least I know it wasn't another label glitch!

 

Thank you.

Message 43 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds


@intimewithmusic wrote:

Thanks @lotzofuniquegoodies  and @regs43 . That explains a lot. I was thinking certain Swiss individuals may have an exemption like many Canadian aboriginals or else the buyer could be a resident diplomat from another country but it looks more complex than that. 

 

At least I know it wasn't another label glitch!

 

Thank you.


@intimewithmusic 

The interesting line from the eBay help page is the following. 

 

Sales to buyers in the UK after 1 January 2021

Goods sold in the UK are subject to UK VAT. The standard UK VAT rate is 20%, but the rates of 5% and 0% may also apply to certain items.

 

It would be interesting to confirm, first this is being applied where applicable between all countries/provinces/states for exceptions. And/or second is there a system in place for a buyer to appeal any taxes charged incorrectly?

 

-Lotz

Message 44 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

devon@ebay 

@tuckhouse2021 

@ricarmic 

@byto253

@lotzofuniquegoodies

 

Hi Everyone-Just a note to let you all know that the problem is still not fixed. I just had another purchase with the incorrect price.

Please see the photos. They have a restriction of only 1 photos now so I tried to make both fit.

Sold for price of 23.75 Can. and my origianl listing sale price it sold for was 25.00 Can.

It is not so costly this time but there were no offers sent and no promotions from me to explain the difference.

I had some sales that were correct so I had thought that the problem was fixed but be aware to double check all your order details against your original selling price on every sale you get.

Message 45 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

I will try again with the photos.

IMG_8925.jpg

IMG_8924.jpg

  

Message 46 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

That's a 5% difference which seems very specific. It feels to me like there's something else going on not related to the invoices.

Message 47 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

That looks like you sent a seller initiated offer to people watching your item. Then someone accepted it.

Ebay doesn't show in your public whats sold section the actual selling price for any item. It will either say Best offer accepted with a line through that OR in this case show it sold for 25.00 the list price, since a buyer initiated offer was not made. Ebay USED to many years ago show exact information but  for 5+ years now or more they havent. But there has been 3rd party sites to see this info all along.

 

On your end in the seller hub you would see the offer amount a buyer accepted in this case $23.75.

Message 48 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

Yes I agree that it looks like an offer was sent and accepted for the 5 percent discount as I also had a similar 5 percent sale following. One to the US and one to the UK.

Neither of the sold notifications say anything about accepting an offer, just that it was sold. No line through etc. and I do know what you mean by that and how it looks on the page.

I saw the posts about eBay sending offers and looked at my settings and can't see anything that shows I sent an offer for these. How can I find that?. Under sent offers it just shows a few from last year and nothing for Jan. 2024 at all.

I think this is not related to my original problems with the prices being changed (about35% difference) and is somehow an ebay generated offer.

Thanks for the input.

Sorry for any confusion this has caused to my origianl issue.

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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds


@lotzofuniquegoodies wrote:

@tuckhouse2021 wrote:

Thanks for your responses. It has been difficult to navigate.

One thing about refunding on the individual European sales orders is that the buyers are also being charged the VAT on the shipping. When the extra shipping is refunded they do NOT get the extra VAT refunded so they do loose out on it as well.

This is an issue for some of my buyers even without this mess.  

My buyer in Sweden has just responded about the 7 items I can't invoice her for. She came up with a different total for the sale price. At least I can be reassured that she will still respond to my attempts to complete the sale.

I am wondering what numbers she saw upon purchase--My original sold sale price or the ebay sold for sale price?.

 


@tuckhouse2021 

@intimewithmusic 

 

devon@ebay 

 

Devon, Can you look into this please? When a seller refunds a buyer for whatever reason ARE any taxes paid originally refunded. Same question for the FVF's on that tax. It is nowhere in help that I can confirm. In reviewing a recent refund email for postage I received it just shows the following with no mention of tax.

 

Refund totalC $7.60
Fee credited to refund -C $1.01
Final value fee-C $1.01
Amount you owedC $6.59

 

Thanks,

 

-Lotzofuniquegoodies

 

As a subplot for all of this when a refund is done there is no way in the system to officially correct the the packing slip and customs documents to make the numbers "Jive". Hand writing corrected amounts would not be acceptable from a customs perspective. 


Hi @lotzofuniquegoodies! When it comes to refunds as long as it is a seller initiated refund, the taxes and FVF on the taxes will be refunded. 

Message 50 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds


devon@ebay wrote:

@lotzofuniquegoodies wrote:

@tuckhouse2021 wrote:

Thanks for your responses. It has been difficult to navigate.

One thing about refunding on the individual European sales orders is that the buyers are also being charged the VAT on the shipping. When the extra shipping is refunded they do NOT get the extra VAT refunded so they do loose out on it as well.

This is an issue for some of my buyers even without this mess.  

My buyer in Sweden has just responded about the 7 items I can't invoice her for. She came up with a different total for the sale price. At least I can be reassured that she will still respond to my attempts to complete the sale.

I am wondering what numbers she saw upon purchase--My original sold sale price or the ebay sold for sale price?.

 


@tuckhouse2021 

@intimewithmusic 

 

devon@ebay 

 

Devon, Can you look into this please? When a seller refunds a buyer for whatever reason ARE any taxes paid originally refunded. Same question for the FVF's on that tax. It is nowhere in help that I can confirm. In reviewing a recent refund email for postage I received it just shows the following with no mention of tax.

 

Refund totalC $7.60
Fee credited to refund -C $1.01
Final value fee-C $1.01
Amount you owedC $6.59

 

Thanks,

 

-Lotzofuniquegoodies

 

As a subplot for all of this when a refund is done there is no way in the system to officially correct the the packing slip and customs documents to make the numbers "Jive". Hand writing corrected amounts would not be acceptable from a customs perspective. 


Hi @lotzofuniquegoodies! When it comes to refunds as long as it is a seller initiated refund, the taxes and FVF on the taxes will be refunded. 


devon@ebay 

 

It does not appear to be separated according to the email the seller receives. See above. Is it documented as a line item when the refund shows up to the buyer? From another discussion a buyer stated they weren't seeing or where it was. Just considering where anyone doing a refund in person with B&M store and it would be fully documented on the customers receipt. (Separated for transparency)

 

Thanks,

 

-Lotz

 

@tuckhouse2021 

@regs43 

@intimewithmusic 

Message 51 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

Hi Devon,

 

  When will the corrupted currency glitch on Canadian combined order invoices be fixed?

 

  In the meantime can eBay please post a "KNOWN ISSUE" notice?

 

We could then avoid embarrassment and complex explanations to our buyers caught in the middle.    A brief official notice would assist us to avoid further seller embarrassment and it would help us alleviate buyer suspicions and aprehensions.

 

Thank you.

Message 52 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

I have a buyer in Sweden who states that her VAT on the extra postage is not refunded and also another in Germany who complains about the same thing.

Could you please ensure it shows at the buyers end on a more itemized type of receipt?.

How does it currently show to the buyer once the refund has been provided?

Is it lost in the general notice of a postage refund?.

I get asked to accomodate by adjusting the shipping prices and in effect are subsidizing the VAT refund which you state is already being sent but not seen by the buyer.

devon@ebay 

@tuckhouse2021 

@ricarmic 

@byto253

@lotzofuniquegoodies

Message 53 of 54
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Invoices and sold for prices are not reflecting the correct selling price in Canadian funds

"It does not appear to be separated according to the email the seller receives. See above. Is it documented as a line item when the refund shows up to the buyer? From another discussion a buyer stated they weren't seeing or where it was. Just considering where anyone doing a refund in person with B&M store and it would be fully documented on the customers receipt. (Separated for transparency)"

 

   I had my B& M music centre for 21 years and saw the tax laws eliminate FST,  incorporate GST, move from that to  HST and then,  following Mulroney's referendum, move back to PST & GST. I transitioned the company from paper, to floppy disk POS software like "Framework" to Windows Simply Accounting and others.

 

  Both levels of government made it very clear to retailers and wholesalers all taxes must be broken down on invoices.  As well they had to track backwards when refunds were given.   It was difficult because of the primitive software but we all did it in the 80's and 90's. 

 

   I don't know if that still applies domestically.  Many entities outside of Canada that service Canadians combine taxes. IE: Shippo & GoDaddy.

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