12-21-2023 08:59 PM
Ebay is giving the price on the invoice in the wrong currency. It is doing the currency conversion but is not actually changing the dollar symbol from US to Canadian or vice versa.
01-10-2024 01:54 AM
@intimewithmusic wrote:
Thank you for posting tuckhouse. You have almost 1000 views on your topic. That's a lot. although we're chatting to each other I think a lot have an interest in this. Good post!
Tax, in your case VAT, is not your responsibility unless you're self registered to collect and remit it. As sellers all we need do is indicate to Customs it's been collected & remitted by eBay.
eBay charges, collects, remits and in these cases should refund taxes. This is another reason you can't process a corrupt order. A refund on a item should cleanly reverse itself all the way through eBay's point of purchase system including taxes.
A side note: The provicincial government also pays a commission (it used to be 4% ) to entities to collect and remit PST. The point is eBay is paid through seller final value fees to provide the service not unlike processing the Visa, Mastercard and Paypal services. It shouldn't be a concern of a seller.
In the Switzerland example I was expecting eBay to charge VAT. They didn't. I can only assume eBay had a reason or there's no VAT for Switzerland. Maybe someone else knows?
In that case no VAT was collected so no VAT refund was due on the seven refunds. eBay refunded my final value fees just fine. My order/refund went smoothly because I was working with 10 proper orders not one big corrupted one.
I recall in my very breif readings when ebay announced colelcting VAT that it was for 150euro total value and then anything OVER that would be collected by the post office the old way.
Also not sure Switzerland is even part of this as I have had sales to that country since VAT and never had buyers pay it, I believe its one of the exempt countries, but not 100% sure and dint go digging either lol!
https://www.ebay.ca/help/selling/selling/vat-obligations-eu?id=4650
01-10-2024 02:41 AM - edited 01-10-2024 02:43 AM
@regs43 wrote:
@intimewithmusic wrote:
Thank you for posting tuckhouse. You have almost 1000 views on your topic. That's a lot. although we're chatting to each other I think a lot have an interest in this. Good post!
Tax, in your case VAT, is not your responsibility unless you're self registered to collect and remit it. As sellers all we need do is indicate to Customs it's been collected & remitted by eBay.
eBay charges, collects, remits and in these cases should refund taxes. This is another reason you can't process a corrupt order. A refund on a item should cleanly reverse itself all the way through eBay's point of purchase system including taxes.
A side note: The provicincial government also pays a commission (it used to be 4% ) to entities to collect and remit PST. The point is eBay is paid through seller final value fees to provide the service not unlike processing the Visa, Mastercard and Paypal services. It shouldn't be a concern of a seller.
In the Switzerland example I was expecting eBay to charge VAT. They didn't. I can only assume eBay had a reason or there's no VAT for Switzerland. Maybe someone else knows?
In that case no VAT was collected so no VAT refund was due on the seven refunds. eBay refunded my final value fees just fine. My order/refund went smoothly because I was working with 10 proper orders not one big corrupted one.
I recall in my very breif readings when ebay announced colelcting VAT that it was for 150euro total value and then anything OVER that would be collected by the post office the old way.
Also not sure Switzerland is even part of this as I have had sales to that country since VAT and never had buyers pay it, I believe its one of the exempt countries, but not 100% sure and dint go digging either lol!
https://www.ebay.ca/help/selling/selling/vat-obligations-eu?id=4650
Importing goods into SwitzerlandIf the total value of goods is more than CHF 300, (Approx 470.00 CAD) you will be charged Swiss VAT on the total value. There is also a limit on the quantity of foodstuffs, alcohol and tobacco that can be imported. If you exceed the limit, you will be charged customs duties.
From 1 January 2024, the following current VAT rates apply in Switzerland: Normal rate: 8,1 % Reduced rate: 2,6 %
Exemptions are as follows:
VAT Exemptions:
Educational services offered by public institutions and certain private institutions. Financial services and insurance. Postal services provided by the Swiss Post. Cultural services, such as those offered by museums, libraries, and theatres.
Ummmm... @regs43 Thanks for the rabbit hole!! 🙂 Is all this being correctly applied? Anyones guess!!! Maybe similar to Canada and USA where products can be either exempt or at reduced rates? Or a customer may be exempt but there is no way to apply a certificate within eBay.
-Lotz
Everything you wanted to know about VAT in Switzerland but was afraid to ask:
01-10-2024 01:01 PM - edited 01-10-2024 01:02 PM
Thanks @lotzofuniquegoodies and @regs43 . That explains a lot. I was thinking certain Swiss individuals may have an exemption like many Canadian aboriginals or else the buyer could be a resident diplomat from another country but it looks more complex than that.
At least I know it wasn't another label glitch!
Thank you.
01-10-2024 01:09 PM
@intimewithmusic wrote:Thanks @lotzofuniquegoodies and @regs43 . That explains a lot. I was thinking certain Swiss individuals may have an exemption like many Canadian aboriginals or else the buyer could be a resident diplomat from another country but it looks more complex than that.
At least I know it wasn't another label glitch!
Thank you.
The interesting line from the eBay help page is the following.
Goods sold in the UK are subject to UK VAT. The standard UK VAT rate is 20%, but the rates of 5% and 0% may also apply to certain items.
It would be interesting to confirm, first this is being applied where applicable between all countries/provinces/states for exceptions. And/or second is there a system in place for a buyer to appeal any taxes charged incorrectly?
-Lotz
01-10-2024 05:41 PM
Hi Everyone-Just a note to let you all know that the problem is still not fixed. I just had another purchase with the incorrect price.
Please see the photos. They have a restriction of only 1 photos now so I tried to make both fit.
Sold for price of 23.75 Can. and my origianl listing sale price it sold for was 25.00 Can.
It is not so costly this time but there were no offers sent and no promotions from me to explain the difference.
I had some sales that were correct so I had thought that the problem was fixed but be aware to double check all your order details against your original selling price on every sale you get.
01-10-2024 05:45 PM
I will try again with the photos.
01-10-2024 06:52 PM
That's a 5% difference which seems very specific. It feels to me like there's something else going on not related to the invoices.
01-10-2024 11:05 PM
That looks like you sent a seller initiated offer to people watching your item. Then someone accepted it.
Ebay doesn't show in your public whats sold section the actual selling price for any item. It will either say Best offer accepted with a line through that OR in this case show it sold for 25.00 the list price, since a buyer initiated offer was not made. Ebay USED to many years ago show exact information but for 5+ years now or more they havent. But there has been 3rd party sites to see this info all along.
On your end in the seller hub you would see the offer amount a buyer accepted in this case $23.75.
01-11-2024 10:10 AM
Yes I agree that it looks like an offer was sent and accepted for the 5 percent discount as I also had a similar 5 percent sale following. One to the US and one to the UK.
Neither of the sold notifications say anything about accepting an offer, just that it was sold. No line through etc. and I do know what you mean by that and how it looks on the page.
I saw the posts about eBay sending offers and looked at my settings and can't see anything that shows I sent an offer for these. How can I find that?. Under sent offers it just shows a few from last year and nothing for Jan. 2024 at all.
I think this is not related to my original problems with the prices being changed (about35% difference) and is somehow an ebay generated offer.
Thanks for the input.
Sorry for any confusion this has caused to my origianl issue.
01-11-2024 11:46 AM
@lotzofuniquegoodies wrote:
@tuckhouse2021 wrote:
Thanks for your responses. It has been difficult to navigate.
One thing about refunding on the individual European sales orders is that the buyers are also being charged the VAT on the shipping. When the extra shipping is refunded they do NOT get the extra VAT refunded so they do loose out on it as well.
This is an issue for some of my buyers even without this mess.
My buyer in Sweden has just responded about the 7 items I can't invoice her for. She came up with a different total for the sale price. At least I can be reassured that she will still respond to my attempts to complete the sale.
I am wondering what numbers she saw upon purchase--My original sold sale price or the ebay sold for sale price?.
Devon, Can you look into this please? When a seller refunds a buyer for whatever reason ARE any taxes paid originally refunded. Same question for the FVF's on that tax. It is nowhere in help that I can confirm. In reviewing a recent refund email for postage I received it just shows the following with no mention of tax.
Refund totalC $7.60Fee credited to refund -C $1.01Final value fee-C $1.01Amount you owedC $6.59
Thanks,
-Lotzofuniquegoodies
As a subplot for all of this when a refund is done there is no way in the system to officially correct the the packing slip and customs documents to make the numbers "Jive". Hand writing corrected amounts would not be acceptable from a customs perspective.
Hi @lotzofuniquegoodies! When it comes to refunds as long as it is a seller initiated refund, the taxes and FVF on the taxes will be refunded.
01-11-2024 01:34 PM
devon@ebay wrote:
@lotzofuniquegoodies wrote:
@tuckhouse2021 wrote:Thanks for your responses. It has been difficult to navigate.
One thing about refunding on the individual European sales orders is that the buyers are also being charged the VAT on the shipping. When the extra shipping is refunded they do NOT get the extra VAT refunded so they do loose out on it as well.
This is an issue for some of my buyers even without this mess.
My buyer in Sweden has just responded about the 7 items I can't invoice her for. She came up with a different total for the sale price. At least I can be reassured that she will still respond to my attempts to complete the sale.
I am wondering what numbers she saw upon purchase--My original sold sale price or the ebay sold for sale price?.
Devon, Can you look into this please? When a seller refunds a buyer for whatever reason ARE any taxes paid originally refunded. Same question for the FVF's on that tax. It is nowhere in help that I can confirm. In reviewing a recent refund email for postage I received it just shows the following with no mention of tax.
Refund totalC $7.60Fee credited to refund -C $1.01Final value fee-C $1.01Amount you owedC $6.59
Thanks,
-Lotzofuniquegoodies
As a subplot for all of this when a refund is done there is no way in the system to officially correct the the packing slip and customs documents to make the numbers "Jive". Hand writing corrected amounts would not be acceptable from a customs perspective.
Hi @lotzofuniquegoodies! When it comes to refunds as long as it is a seller initiated refund, the taxes and FVF on the taxes will be refunded.
It does not appear to be separated according to the email the seller receives. See above. Is it documented as a line item when the refund shows up to the buyer? From another discussion a buyer stated they weren't seeing or where it was. Just considering where anyone doing a refund in person with B&M store and it would be fully documented on the customers receipt. (Separated for transparency)
Thanks,
-Lotz
01-11-2024 02:19 PM
Hi Devon,
When will the corrupted currency glitch on Canadian combined order invoices be fixed?
In the meantime can eBay please post a "KNOWN ISSUE" notice?
We could then avoid embarrassment and complex explanations to our buyers caught in the middle. A brief official notice would assist us to avoid further seller embarrassment and it would help us alleviate buyer suspicions and aprehensions.
Thank you.
01-11-2024 02:47 PM
I have a buyer in Sweden who states that her VAT on the extra postage is not refunded and also another in Germany who complains about the same thing.
Could you please ensure it shows at the buyers end on a more itemized type of receipt?.
How does it currently show to the buyer once the refund has been provided?
Is it lost in the general notice of a postage refund?.
I get asked to accomodate by adjusting the shipping prices and in effect are subsidizing the VAT refund which you state is already being sent but not seen by the buyer.
01-11-2024 08:16 PM - edited 01-11-2024 08:18 PM
"It does not appear to be separated according to the email the seller receives. See above. Is it documented as a line item when the refund shows up to the buyer? From another discussion a buyer stated they weren't seeing or where it was. Just considering where anyone doing a refund in person with B&M store and it would be fully documented on the customers receipt. (Separated for transparency)"
I had my B& M music centre for 21 years and saw the tax laws eliminate FST, incorporate GST, move from that to HST and then, following Mulroney's referendum, move back to PST & GST. I transitioned the company from paper, to floppy disk POS software like "Framework" to Windows Simply Accounting and others.
Both levels of government made it very clear to retailers and wholesalers all taxes must be broken down on invoices. As well they had to track backwards when refunds were given. It was difficult because of the primitive software but we all did it in the 80's and 90's.
I don't know if that still applies domestically. Many entities outside of Canada that service Canadians combine taxes. IE: Shippo & GoDaddy.