eBay

silentmobius · ‎06-16-2014

Buyer from states opened a case and I checked out the tracking and still shows in transit, he doesnt respond to me and just escalates.. the tracking was uploaded, but I lost the case?? I just lost $420 because of this.

what the **bleep** do i do? No, I doubt he'll just not accept the package and have it returned lol

cumos55 · ‎06-19-2014

Several parcels going to the US show tracking... on the USPS site..

I have two parcels both mailed on June 13.

Parcel One is is out for delivery.... June 19

Parcel Two is in the destination sort facility as of June 18.

There have been problems with tracking Expedited Parcel US.

Once the parcel crosses the border it is treated as if it were Priority Mail.

cumos55 · ‎06-19-2014

Correction

There have been NO problems with tracking Expedited Parcel USA.

cumos55 · ‎06-19-2014

Something to think about..... Sounds very familiar

and from eBay.com

http://community.ebay.com/t5/Selling/buyer-claims-item-not-received-when-tracking-says-otherwise/m-p...

femmefan1946 · ‎06-19-2014

I get a few chargebacks within a week of purchase about 1-2 times a month.

Seriously?

I don't think I've ever had a chargeback, and on several IDs, I've been selling here since 2001.

I've paid out a few times on non-delivery claims (and had refunds refunded by the buyer when the item turned up in their mailboxes.)

I've had Not As Described claims, settled with returns for refund or just "Keep it or toss it, here's your refund" a couple of times.

But a chargeback on a credit card? Never.

mr.elmwood · ‎06-19-2014

12 years, 9000 sales, I have had one (1).

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ricarmic · ‎06-19-2014

15 years, 16,945 transactions, I recall having 2. (Both were "unauthorized use of credit card"). One came from France, I don't recall where the other was from.

rose-dee · ‎06-20-2014

I'm sorry to say it, but I think the OP's attitude toward his customers (as reflected in FB responses), his shipping anomalies, and other aspects within the seller's control are the main contributing factor to chargebacks.

I suspect that for most careful sellers chargebacks are a rare occurrence. As I mentioned earlier, IMO the OP should take a serious look at his selling practises and see where and why the problem is originating.

silentmobius · ‎06-20-2014

Like I said earlier I sell high risk items, not books/stamps/car parts where your average buyer is in their 30-40s. I only have issues with toys/games that I sell, things kids buy.

I actually ran out of ink couple weeks ago so I ran out of thank you slips, and guess what, this week I've had 5 people on amazon/ebay stating they "did not receive" Being stern does a good job in getting things done, its not perfect but a lot better than having people walk over you.

And from the feedbacks on all 3 of your accounts, its obvious this is just a weekend hobby for you and you shouldnt be telling me what I'm doing is wrong since I actually have to make money

mr.elmwood · ‎06-20-2014

Good for you, you are better than we are. Thanks you for pointing that out.

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femmefan1946 · ‎06-20-2014

Yeah.

Stamps ain't worth nuthin.

http://www.dailymail.co.uk/news/article-2660912/A-1-cent-postage-stamp-19th-century-British-colony-S...

mr.elmwood · ‎06-20-2014

@femmefan1946 wrote:
Yeah.
Stamps ain't worth nuthin.

http://www.dailymail.co.uk/news/article-2660912/A-1-cent-postage-stamp-19th-century-British-colony-S...

Eh? Don't you sell books?

Yer alter ego sells stamps.

Try to keep yer personalities straight. I'm going back to my igloo.

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melissasminis · ‎06-20-2014

It doesn't matter what you sell, it's how you sell it, and how you treat your customers. How you package things also matters. A lot of your neutral and negative feedback comes from poor packaging. Some things are meant to be shipped in an envelope, while others need to be shipped in a box, you want the item to reach its destination in one piece.

You came on this board to post a question and situation you're in, you don't need to be rude to the people on here who are trying to offer you help and advice. Just because someone doesn't sell high ticket items on a regular basis, doesn't mean they don't have the answer or knowledge to the situation.

You sound like you have a short temper, not only seen here on this board, but in your responses to the people who give you business. Responses like: Buyers feedback "item not recieved. was a gift for a friend", you replied "Deodorant as a gift? Communication solves all problems all you have to do is msg". Buyers feedback "Item never received now nearly 30 days past order date time period.", you replied "Are you sure? Because you ordered May-12-14 09:50:47 PDT". Buyers feedback "Very poor packaging. My item was almost completely destroyed upon arrival", you replied "I listed exactly how it would be shipped. Its your responsibility to read". Buyers feedback "Never recieved the item. Seller asked me to wait for up to 7 weeks...", you replied "I said up it could take 4-7 weeks during the winter months. Its week 4 now.". Buyers feedback "Never recieved the item. Seller asked me to wait for up to 7 weeks...", you replied "If you don't have patience, don't buy from the other side of the world". Buyers feedback "Still havnt got it", you replied "I know you did, but next time be patient, everything arrives it just takes time". Buyers complaint "Never arrived,seller kept asking 2 wait longer.Had 2 open dispute 2 get refund.", you replied "There can be customs delay esp to Australia, order local if you cant wait".

Why would you leave responses to neutral feedback, they don't affect your score, so why bother?

melissasminis · ‎06-21-2014

"Like I said earlier I sell high risk items, not books/stamps/car parts where your average buyer is in their 30-40s. I only have issues with toys/games that I sell, things kids buy."

So only young people are to blame? Not people in their 30-40s, or any other age?

"I actually ran out of ink couple weeks ago so I ran out of thank you slips, and guess what, this week I've had 5 people on amazon/ebay stating they "did not receive" Being stern does a good job in getting things done, its not perfect but a lot better than having people walk over you."

What does running out of thank you slips have to do with anything? You think the reason people didn't receive their items is because you forgot to say thank you? Being stern is one thing, being ignorant to your customers is another! I understand there's some bad buyers out there, and you feel you are being walked all over, but painting everyone with the same brush isn't the answer. Good things come out of positive thinking.

"And from the feedbacks on all 3 of your accounts, its obvious this is just a weekend hobby for you and you shouldnt be telling me what I'm doing is wrong since I actually have to make money"

Don't post your problem on the ebay boards, or don't ask for help if you're not willing to take it. We are all here trying to make money, isn't this the whole point of ebay?

cumos55 · ‎06-21-2014

neutral feedback, they don't affect your score, so why bother?

Neutral feedback are now a defect as of the last update....

Sometimes the most important part of selling on eBay is knowing what not to do

mr.elmwood · ‎06-21-2014

What is Feedback and how does it affect my reputation?

Each time you buy or sell something, you have an opportunity to leave Feedback about your experience.

Feedback consists of a positive, negative, or neutral rating, along with a short comment. Buyers and sellers build reputations that are based on all the Feedback ratings and comments left by their trading partners.

This information is available in each member's Feedback Profile. Other members can view your Feedback Profile by clicking the number in parentheses next to your user ID. When reviewing your Feedback, members can see the number of positive, neutral, and negative Feedback ratings you’ve received and read comments from other members.

Positive Feedback tells prospective buyers the seller will deliver what’s described, and lets sellers know a buyer is going to pay on time. Because trading online depends on trust, your Feedback is an important way to build your reputation on eBay.

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rose-dee · ‎06-21-2014

@silentmobius wrote:

And from the feedbacks on all 3 of your accounts, its obvious this is just a weekend hobby for you and you shouldnt be telling me what I'm doing is wrong since I actually have to make money

Pardon?? I have only 2 accounts, one used solely for purchasing. The account you see here is my usual one, and yes, I do run a business from it. What you see on eBay is only part of my business activity.

And yes, I do depend on the income, which is why I take my customers and my eBay reputation very seriously. That 100% positive FB score comes at a price, my friend. Sometimes it means bending over backwards and biting your tongue; sometimes it means trying to anticipate what may cause neutral/negative FB and prevent it in the first place; sometimes it means simply acknowledging that the customer is right.

Young people aren't to blame for all the troubles on eBay. Pack and ship carefully and thoughtfully, and treat your customers with respect and you might find you'll get fewer neutrals/negatives in the first place. Besides, with the new defect system, the neutrals/negs and unresolved cases can add up quickly and may put you in difficulty with eBay anyway. As I said, it's not a bad idea to take a look at exactly what's creating those negs/neutrals in the first place, rather than using the FB forum to rant at your customers after the fact.

ricarmic · ‎06-21-2014

Hey Rose, I was thinking when I read that reply that it would be nice if my business was "only weekends" instead of "also weekends" (and holidays too) .... 🙂

rose-dee · ‎06-21-2014

@ricarmic wrote:
Hey Rose, I was thinking when I read that reply that it would be nice if my business was "only weekends" instead of "also weekends" (and holidays too) .... 🙂

Yes, my husband knows he should forget about Friday night being "date night" every week. He's lucky if it's once every few months.

Actually, my joke is that if I were ever tested on the Glascow Coma Scale (you know, the one they use to determine head injury), I'd probably fail, since one of the first questions they ask the patient is: What day of the week is it today? That little bit of reality has become meaningless to me.

silentmobius · ‎06-22-2014

I am respectful to people who show me respect, I've never had issues with people sending me msgs and none of those feed backs are from people who had prior contacted me.

Each of those comments I made, were right. After my first mistake,I stopped using surface int. As for packaging, the price jumps from $10- to $16 if i use a box and I let them know how I'll be shipping it beforehand. If the buyer is not going to read, its not my problem. I am proactive with these things, but i can't chase every one.

As for 100% feedback, I'm not going to bend over backwards and give my item for free; and neither should you. I bought every single item and worked hard to get them. Items don't just disappear into thin air, if its undelivered it will return to me. As a seller you shouldnt encourage this kind activity, a lot of buyers like to dip their toes in the water to see if they can get free things.

I asked a simple question looking for some help, Pierre and a few non-regulars were the only one who stated the facts, the rest of you (Ive seen you in other threads,and its the same story,you start attacking the original poster) started going on how I was mean to people and whatever. I didn't know I was back in highschool, what does that have to do with my question?