Made an error in shipping cost. Do I have any options other than to ship and take the loss?

[forester_studios]

I relisted a bunch of items with the current promo.  Unfortunately I put the shipping way to low on an item and didn't realize it.  Now the item has sold.  I'll likely lose at least $10 on the sale.  Any options other than to ship.  I don't want to dissapoint a buyer or break any rules by asking for more to cover the actual cost.  I also don't want a negative from the buyer.  I suppose I should just ship at a loss?  Any helpful advice would be appreciated.  Thanks!

[snoopwiz]

The short answer is......ship, don't say a word about it to the buyer.  $10 is a very inexpensive lesson.  

[esclyons]

i would agree, ship it , and eat the loss.  it would be better than risking a negative, for cancelling,  the transaction, and you can't ask for more money to ship..

[ypdc_dennis]

Shipping in Canada?

Use Canada Post's Snap Ship with your Solutions for Small Business membership and try entering Plus25 as a promo code for an extra discount on Expedited Parcel.

-..-

[forester_studios]

Do you know if the promo code works with paypal shipping? I don't use Snap ship.

[sylviebee]

A seller from Australia just increased shipping cost for me from Au$51.25 to Au$69 and the actual cost was $Au37 (but the actual cost is unimportant).

When I complained he threatened to cancel the transaction.  (I really wanted the item.)

I'm so  P----ed that I'll probably leave NFB and I haven't don't that in many years.

Ship at the promised amount.

[ypdc_dennis]

It is a Canada Post promo - in house only.

Sign into your Solutions for Small Business account on the Canada Post website.

Copy and paste the address to Snap Ship.

Promo code field is found (I think) on the 3rd page.

Pay with credit card if the promo code works.

Print label.

Manually update eBay sales record as shipped and add tracking number.

-..-

[brettjet38]

Short Answer, Ship the item, the Buyer is under no obligation to pay a penny more and you cannot ask a Buyer for more shipping to be paid, especially if the shipping was quoted.

The Seller is responsible to make sure that their listings are correct, and yes that means verifying and tweaking listings. And using the Advanced listing format, it's more flexible. 

[forester_studios]

Thanks to everyone for your opinions. I'll just go ahead and ship as I figured I'd have to. I've been selling on ebay many years, but can still make a rookie mistake occasionally. Thanks again.

[femmefan1946]

Do you know if the promo code works with paypal shipping? I don't use Snap ship.

Unless you have a really really good reason not to ship directly with Canada Post, instead of using a second tier shipping label which is also Canada Post.

USE SNAPSHIP AND GET 25% OFF YOUR SHIPPING COST.

That reduces your loss from $10 to $7.50, and the shipping cost even more. Then there is the lower shipping FVF when you use a cheaper shipping service.

If you have been using PP, you already have your SfSB card. The main drawback is that you have to enter your credit card number instead of paying from your PP balance.

[femmefan1946]

Do you know if the promo code works with paypal shipping? I don't use Snap ship.

[femmefan1946]

@sylviebee 

I can understand the feeling. I'd probably do that too, but as we both know, FB is not used by eBay to measure a seller's account.

After you receive the item, and all is well, you might call Customer Service and report the demand. (Then leave feedback.)

[marnotom!]

Keep in mind that while the overall sale may not be profitable, you still now have liquid assets whereas before you had an item gathering dust somewhere.

As you suggested earlier, this isn't a boo-boo you make habitually, so a $10 hit like this isn't going to make much difference to your overall bottom line. Think big picture. Selling is a marathon, not a series of sprints. 😁

[tyler@ebay]

Hi @forester_studios - I think you've been given really solid advice, but I wanted to chime in with an 'official eBay' stance on this. 

Ultimately, this is a matter of choice for you. We cannot/would not force you to complete the sale. You could contact the buyer and let them know about the mistake, cancel the transaction (as a stock-out) and relist for the buyer to purchase again. We would not protect this transaction from feedback unless the buyer left feedback that violated policy. 

In my opinion, a defect and potential negative feedback isn't worth the $10 loss. However, there are definitely situations in which the defect could be more palatable for you (say, a $200 loss instead of $10). 

Sorry that this happened at all, but glad that the folks here gave you such stellar info! 🙂

[maximus7001]

How long is this 25% snapship promo code good for?

[ypdc_dennis]

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@maximus7001 wrote:

How long is this 25% snapship promo code good for?

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Appears to be an invite only promo. Which you can check by making up a fake shipment, put in the code to see if it works and stop before paying.

https://community.ebay.ca/t5/Seller-Central/Snap-Ship-promo-code-for-Canadian-shipments/m-p/426200