
07-21-2022 10:44 AM - edited 07-21-2022 10:57 AM
I sold a CD, buyer recieved it, posted positive feedback and today I got a message that he noticed that one of the spines had faded and instead of red it was a pink and that he wanted to know if I had another one that he could swap out. I don't. Normaly if it is really faded I mention it but in some cases I miss it and did say the artwork was perfect. How would you respond?
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07-21-2022 01:44 PM - edited 07-21-2022 01:48 PM
I would send something like this. I always leave the amount up to the buyer (it puts the "power" in their hands and it almost always disarms the situation). In my (stamp) world, it is very rare for them to come back with something "bad" (if they do I block them after refunding). I have had buyers that have subsequently spent 1000s of dollars with me after I fix something small this way so being customer service oriented can definitely pay off!
Hi! Thank you for letting me know about the faded spine on one of the items. Unfortunately I missed this while listing them and I don't have any others to replace the faded one. If you're happy otherwise with them, I would be happy to provide a partial refund. I would like your help to identify an appropriate amount for refund given the overall condition, shipping etc. Once you let me know I'll process the refund ASAP. Thank you for letting me work with you to resolve this and have a great day!
07-21-2022 11:18 AM
I'd probably offer the buyer a partial refund (since it was my mistake), or maybe a discount off future purchases from my store. Most people are really easy to work with if the need ever arises.
Honestly, this is why I never grade things in the titles (aside from New if it's still factory sealed). I actually almost never use Like New unless I had to remove it from the shrink wrap myself for some reason, and use Very Good sparingly since it applies to the jewel case as well (which is stupid and needs to be changed). I'll use the seller notes to describe the condition of the disc specifically. It seems to be working well for me.
I feel like taking really good photos and filling in enough information to be found easily are the two single most important things you can do. Unless CDs or DVDs have a lot of competition (in which case it probably has little value and would be better selling in a lot), I really don't think the grading makes much difference to buyers as long as you have something somewhere that lets them know the disc itself is in really good condition. Maybe I'm wrong.
07-21-2022 11:41 AM
I would let them know I didn't have a replacement, but though it is not likely I would be happy to swap it if I find one . Since it is a minor issue and the CD itself and main cover art is as described, I would offer a small refund of $2-$3, assuming this is a $20 or so item. Just me but I would say thanks for letting me know and I had not noted that.
07-21-2022 01:33 PM
What exactly would you say. Would you say something like this:
I am so sorry that I missed mentioning in the listing that one of the spines is slightly faded, I completely missed it. I do not have any more of this CD. What would you like me to do that would make you happy, would you like a partial refund and if so what would you be satisified with?
07-21-2022 01:44 PM - edited 07-21-2022 01:48 PM
I would send something like this. I always leave the amount up to the buyer (it puts the "power" in their hands and it almost always disarms the situation). In my (stamp) world, it is very rare for them to come back with something "bad" (if they do I block them after refunding). I have had buyers that have subsequently spent 1000s of dollars with me after I fix something small this way so being customer service oriented can definitely pay off!
Hi! Thank you for letting me know about the faded spine on one of the items. Unfortunately I missed this while listing them and I don't have any others to replace the faded one. If you're happy otherwise with them, I would be happy to provide a partial refund. I would like your help to identify an appropriate amount for refund given the overall condition, shipping etc. Once you let me know I'll process the refund ASAP. Thank you for letting me work with you to resolve this and have a great day!
07-21-2022 01:53 PM
As always, you are the best. I used your suggestion and replied to the buyer. I will let you know what the response is.
I save your responses in a file for future use. Thank you so much.