No Option For Additional Insurance on Combined Australian Shipment... C'mon Ebay!

[intimewithmusic]

Dear Ebay Labels,

I just don't know what to say. Here's what you said in photo #1.

Here's what you do in photo #2. 

How much time do we have to waste troubleshooting or looking for work-arounds! 

Combined shipment probably didn't trigger your system to recognize a sale over $100.

Sayonara

Went to Snap Ship....

itwm

[intimewithmusic]

Ebay Honey, I appologize.... (he says with his tail between his legs)

IMPORTANT UPDATE ABOUT OPTIONS FROM CANADA POST !

Ebay was right.  I have mud on my face.  I promise to do the dishes every day for a month.

Not sure how this slipped passed me. Never heard of this till today. I use Tracked Packet all the time and often need additional insurance. Even the Canada Post Rep had to look it up in the "Memos".

I tried to print the label on Snap Ship. Same problem, no option to buy additional insurance. I phoned Canada Post. Apparently they changed a lot of Tracked Packet and other service options. By changed I mean "eliminated". Here's the new chart for the USA services and also the one for overseas. 

There is no additional insurance option, signature option or guaranteed delivery date for International Tracked Packages or USA Tracked Packages. 

I don't know what this means. I thought online selling was booming and Canada Post was trying to improve the service. 

I suppose this means it's time to be nice to Shippo!  Here we go again!

[intimewithmusic]

Oh gee, I just heard a Ka-ching. I hope it's not worth more than $100!

[marnotom!]

Hey, at least you’re hearing the “ka-ching!” Some sellers apparently aren’t getting that anymore.

[intimewithmusic]

Ha ha. Yes its been awhile here too. It was over $100 so I went off to Shippo!

[intimewithmusic]

Hey Folks, Guess what? 

SHIPPO RULES!

I wonder if she's married?

itwm

;.}

[lotzofuniquegoodies]

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@intimewithmusic wrote:

Ebay Honey, I appologize.... (he says with his tail between his legs)

IMPORTANT UPDATE ABOUT OPTIONS FROM CANADA POST !

Ebay was right.  I have mud on my face.  I promise to do the dishes every day for a month.

Not sure how this slipped passed me. Never heard of this till today. I use Tracked Packet all the time and often need additional insurance. Even the Canada Post Rep had to look it up in the "Memos".

I tried to print the label on Snap Ship. Same problem, no option to buy additional insurance. I phoned Canada Post. Apparently they changed a lot of Tracked Packet and other service options. By changed I mean "eliminated". Here's the new chart for the USA services and also the one for overseas. 

There is no additional insurance option, signature option or guaranteed delivery date for International Tracked Packages or USA Tracked Packages. 

I don't know what this means. I thought online selling was booming and Canada Post was trying to improve the service. 

I suppose this means it's time to be nice to Shippo!  Here we go again!

---

Definitely not doing much to make it easier for Canadian sellers when it comes to shipping .

These modifications  must have been very recent. I was under the impression that in the past there was even an approximate delivery window for US/Intl Small packet air with the calculator.  That seems to have poofed somewhere along the way. The agent I spoke knew they had changed but not when. The window for International small packet air above is hope and a prayer at best depending on distance and country situation. Same goes for USA. The estimate could definitely be extended depending on the Canada from and the USA to AND the port where it clears. Throw in ferries on either coast  and rural hinterland, it becomes an approximate approximation.

-Lotz

Ka- hing? Is that available for the PC?

[femmefan1946]

What purpose does the additional insurance serve?  Is it mostly emotional?

Because insurance doesn't prevent slow delivery, loss in transit, damage in transit, or a seller who accidentally ships the wrong thing.

And shippers try very hard not to pay out on insurance claims, with long delays for loss or slow delivery claims, and blaming poor packaging for damage.

Have you ever actually had to claim on the additional insurance? Were you successful? How much did you spend on insurance over the years and how much of those fees did you ever recuperate?  Or even need to recuperate?

I'm glad you solved  your problem. Just wondering why you think it is a problem.

[lotzofuniquegoodies]

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@femmefan1946 wrote:

What purpose does the additional insurance serve?  Is it mostly emotional?

Because insurance doesn't prevent slow delivery, loss in transit, damage in transit, or a seller who accidentally ships the wrong thing.

And shippers try very hard not to pay out on insurance claims, with long delays for loss or slow delivery claims, and blaming poor packaging for damage.

Have you ever actually had to claim on the additional insurance? Were you successful? How much did you spend on insurance over the years and how much of those fees did you ever recuperate?  Or even need to recuperate?

I'm glad you solved  your problem. Just wondering why you think it is a problem.

---

Re: Loss protection

CP insurance in principle truly only covers loss protection. Like the Chicago black hole that's been reported by many. Filing a claim for damages is a difficult cookie to crack. The disclaimer at CP regarding insurance is a scary read. Cookie Jar is nice when you are able to afford the cookie jar and all those pennies to go in it. Not everyone can. For sellers that do include insurance for anything over $100 they may be just building it into their handling fees...when they can. For their own peace of mind.

-Lotz

PS. The couriers/Greyhound in the past used to offer the au gratis 100 but you had to manually declare that $100. If you didn't the payout was 2.00 per lb. End of story.

[pjcdn2005]

Canada Post has never had the option for additional insurance on Tracked Packet so I'm not sure why they woukd say that had changed.   The reason you can add it on Shippo is because they offer 3rd party insurance,not from Canada Post.  

eBay labels on the .com site do offer insurance with a 3rd party...Perhaps they will do that in the future on .ca.  

[deeeight]

Insurance from Canada Post, UPS, DHL, etc is basically useless except for lost packages. They basically NEVER pay out for damages sustained in shipping. Even when its obvious THEY did the damage (like your bicycle box arrives crushed with fork lift tracks across it) they come up with all manner of excuses for why its not their fault. I know someone who shipped a section of armor plate steel (he makes targets for gun ranges) that was encased in foam,, bubble wrap, and inside a wooden shipping crate with the lid nailed down. Somewhere in transit, the case had been opened with a pry bar which splintered/cracked the wood, the armor plate had been taken oujt to be examined and then someone hit it with the ball end of a ball peen hammer, and left marks in the shiny new custom ordered target. Put it back into the shipping box, and with part of the bubble wrap still sticking out of the lid, wrapped it in postal center wrapping tape...Buyer rightly enough complained, insurance claim filed, photos provided with copies of invoice proving the value / sale price, claim rejected using "poorly packaged" as a reason. A friend shipped a bike in two boxes last year via Canada Post to the USA, the main box arrived with a hole in the end of it that could only have been caused by something steel being rammed thru the inch thick cardboard that was about 4 inches wide and 1 inch deep and rectangular shaped... kinda like the end of a fork lift blade used to lift pallets of parcels into shipping trucks. Canada post / US Postal refused to pay out for damages sustained to the brand new bike's headtube. Years ago I sold a bicycle frame, brought the shipping box TO THE UPS DEPOT's retail counter myself, watched the UPS label get stuck to the box next to my own shipping label, it scanned into the depot and then vanished. Was never scanned leaving the depot. Never arrived. I opened an insurance claim, UPS Canada eventually admitted they'd lost the package (ie some UPS employee somewhere along the way stole the box which had bicycle frame on the declared item contents description) but then demanded ridiculous levels of detail to prove the $300 value of insurance paid for, before they'd pay out.

[intimewithmusic]

   I guess I had been thinking about Shippo who I've been with since their beginnings until this current Ebay Discount Promotion. I think many sellers who are jumping on the Ebay Labels don't know that the current program expires on September 10. 

  Or, I might have been thinking about Exp Parcel USA who also has an optional $1000 insurance.  It doesn't really matter. If they can offer  insurance on Exp Parcel up to $1000 what's the difference?  It should be available.

 The point is EBAY Labels isn't offering it as an option on the cheapest tracked international service available in Canada.  How much harder does .ca want to make competetion with the US Sellers? They have Pirate Ship, Shippo and a hoard of other cheap, insurable, tracked options for things like over $100 coins, jewelry, vintage figurines and on and on.  All Ebay.ca offers to insure that stuff for international shipping is Xpresspost.  At the same time Ebay is constantly telling  Sellers how great it is to sell Internationally. 

The truth is selling Internationally ISN'T great unless you know the ropes.  It's risky, requires knowledge about hundreds of customs requirements and the chances of finding yourself in a dispute claim are significantly higher than domestic and USA. 

Ebay is giving Sellers an extra small discount on Labels until September 30. Then they're yanking the deal thinking the fish are on the line leaving the "fish" without no insurance.  The fact is there's still Shippo. You can get 

*Insurance

*USA return labels

*Faster friendly service . For example yesterday they troubleshooted my issue at 5pm Friday.  My order was ready go in minutes with insurance.

*Great advice from a shipping broker that keeps you in the loop. 

Until Ebay has benefits to enhance competetiveness for CANADIAN sellers GO Shippo. I hope that new seller (ivypoisonxx) who was excited to send that expensive Pokeman card to France got insurance. I also hope he didn't write "Expensive Pokeman  Card" in the contents box on the Customs manifest. 

The truth is selling Internationally ISN'T great unless you know the ropes (and get insurance) 

[intimewithmusic]

Are you saying you send items valued over $200 out to Australia and other global destinations with no insurance and advise other Sellers to do that?

[pjcdn2005]

I can't speak for what femme meant but if I had a package being sent that a buyer paid $200 for and the service automatically came with $100 insurance, I would probably not pay extra for another $100 insurance for a couple of reasons.

1. I've rarely had a reason to have to collect insurance on a package so in my experience, it's usually wasted money.

2.  If I've sold an item for $200 it cost me less than $200 to purchase so $100 insurance would likely be enough or close to enough to cover my initial expense.  I wouldn't want to pay extra for insurance 'just in case'.

3. Any company who sells insurance is there to make money, not pay it out so that tells me that in the long run, insuring something is just going to cost me money.  For example...I used to have glass insurance on my vehicle until I realized that I had driven it for years and the one time I had to replace the windshield would have cost me a fraction of what I paid for insurance over the years.

I admit that I'm partial to Australia and have never had a problem sending an item there so that would make it less likely to pay for insurance.  If however, the item was going to China or Mexico...I might change my tune. 🙂  Everyone has their own risk level and different priorities.  All we can do is give our opinions and share our experiences and let the other person make their own decisions.

btw...the new seller decided not to ship to France

[femmefan1946]

I use tracking (even though I might advertise free shipping, I wasn't born on a turnip truck).

And most tracked items have builtin tracking.

That takes care of Not Delivered disputes.

And I am reasonabley good at packaging, although the things I sell are pretty hard to damage.

I have shipped cast iron stoves, sheet metal furnaces, glass and china, clothing , and many thousands of dollars in stamps both collectible and for postage. 

So far, which is around 30 years, that's been enough.

How much would it cost to pay for unused and unnecessary insurance over all that time?

It would always depend on your level of risk aversion I guess mine is fairly high.