That is the policy for the past thirty years. And it is not in the terms of service new or old as far as I can find. If so, indicate where? As what is quoted above is literally taken word for word from the policy.
Working with them that is how it works, it is how it works at banking institutions and it is how it works in any sales forum. It is why there are two portions to the fee system, a fixed and a percentage. In this case the transaction is fixed cost 0.30 as stated on the PP website (or technically 0.60, .30 in and .30 out though they have never charged this) - know your rights! It is an incompleted sale and yes, everyone did their job.
So respectfully no. If you sell something on eBay and the buyer cancels a sale are you saying eBay gets to keep their sale fee? They don't! They refund it because its not a completed sale. It makes sense for everyone involved. The cost of the transaction is .30 and they charge and keep that.
Many things have been reversed in my sales in the past year, and the decades previous, and all retain the fixed portion and refund the commission. The tenative sale is not being cancelled out of malice, it is nor being cancelled because an item is defective or a case dispute was lost. In those situations PP retains both portions, as does eBay. It is in stark contrast and this is appropriately spelt out in the TOS if a claim is lost, "you will not receive a refund of the PayPal fees that you paid in connection with the sale." Note the plural, it refers to both the fixed and commission formula. This is also stated at the General section and offically spelt out as "Chargeback and DIspute fees." The sale was not invalidated or reversed according to TOS. Its used as a "deterent" (also a corporate excuse to keep funds but I digress). In those cases they keep the fixed fee and the commission, always have. To some extend that is logical, as long as the disputes system isn't a kangroo (no comment atm).
The buyer has a right to change their mind, this benefits everyone. Taking the commission in this manner is a different type of stick, and frankly its mafiaesque. And as far as I can see it hasn't been snuck into the terms of service.
Does anyone have any experience with this? They attempt things from time to time to see what folks will roll over towards and they attempted this in the states and folks rightfully stood up for their rights. The standard policy as its been for 30 years holds because it favours all parties.
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