I decided to get the verification process done at the end of June 2021. Three months later I am still not verified and on hold with ebay once again while typing this. The entire nightmare started when I was told a week after filling in my bank info that the screenshot of the cheque I sent in was fuzzy. Since I am a graphic artist and send screenshots all the time I was surprized. I asked how to send another screenshot, that turned into a different problem, but eventually I was able to send another one. I never heard back about this second attempt, next they wanted a statement. I sent a copy of the statement my bank lists online, this wasn't good enough, beause it didn't have all the info they required. I don't get statements sent to me for this acount, but had my bank send it with all the pertinent info. Never heard back what was wrong this time. Next I was supposed to send my debit card number and password to them, which I refused to do. I was told many other reasons why my verification failed including, it's Canada's fault, it's your browser, you need to use another bank account, I used my business info and was told that I had a personal account so that didn't work, nobody told me this and nowhere is this mentioned, next I was told I should have typed in the Swift Code and Routing number, I wasted a week on that nonsense, there is nowhere to type this information when you fill in the verification form, then I was told that I needed to send in the microdeposits, I acutally had someone in Managed Payments tell me to type in the deposits which is not how that works, I was of course kicked off for trying too often - twice. I have now verified my banking information at least 24 times. I refuse to do it any more because that isn't going to help. Every time I do it I get an email telling me that I have been accepted and that my payouts are on their way. I have not seen a dime for any of my sales since July 12th. I have gone through the verification, had my bank call and send a code, entered it and was accepted and saw an email I had never seen before that said I was 'all set' to receive payments. That never happened. I have already spent more than two hours calling ebay just today. I was transfered to Managed Payments and then to a supervisor - the phone just rang, nobody pick it up. More of ebay's incompetence. Today I was told that I needed to open a US account. This wasn't the first time. I called my bank and the head office in Toronto and that is **bleep** they tell me. If this was the case then if I received money from Germany I would need a German account, or money from Japan a Japanese account. Total **bleep**. My bank tells me that no matter which denomination comes in, it is converted to Canadian funds. I don't see why I should open an account I don't want, or need and pay monthly fees for it. The option I was given today was that I could close my store and start again. That would solve the problem of me having chosen to be paid in US funds. Apparently I did that when I filled in the verification form. Really? The only questions on that form are my bank info and choose personal or business account. Nothing else. So if I were to close my store after 16 years I would lose the money from three months of sales and I would have to list my almost four hundred items all over again, the past 16 years of excellent feedback would be lost. Doesn't sound fair to me. I have a job, I don't have time for any of this, much less get angry and upset every day. This is not customer service. Just got through to someone and asked to be transfered to a team leader or a supervisor and he ended up asking me why, so I told him and he hung up. More incompetence. By the way, you can't complain about bad treatment from ebay employees, there is no way to do that. I called again and 'am on hold once more. By the way, if I were to close my account I would also not get paid, apparently ebay can only refund buyers not sellers who can't get verified through their stupid system. I have been told that my money would go to the 'government' and I could contact them to get paid. What a joke!
