Sending a Revised Invoice

tyler@ebay 

 

Over the weekend I had a sale. The customer paid immediately and then realized they had used the wrong mailing address(Different City/Province). After discussing we decided best to refund and reissue the invoice after they had corrected in their account. In PayPal for the buyer it notes a case has been opened but no specifics other than it hadn't transferred to their bank yet.  Unfortunately there does not seem to be a way to send a 2nd/replacement invoice, something that needs to be available. At the time of refunding it did not even permit cancelling the order from both the buyer and sellers end. As of this morning it does but states will issue a refund. (As noted above...This has already been done.) In Sellers Hub this order is included as part of a count of Orders to Ship. When you open that tab it is not included. Is anyone aware of a simple way to fix this problem besides creating a new invoice in PayPal.

 

Refunded.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-Lotz

 

PS. Similar to when a customer says an item has not arrived. You issue a refund and the item arrives the next day. Sending invoices is just a normal part of doing business and should be available inside of eBay for current transactions.

Message 1 of 8
latest reply
1 ACCEPTED SOLUTION

Accepted Solutions

Sending a Revised Invoice

Hi @lotzofuniquegoodies - thanks for clarifying! You wouldn't be able to cancel the transaction if the customer opened a PayPal dispute, but once that's resolved you should be able to contact CS for a fee credit. 

 

Thanks!

Tyler,
eBay

View solution in original post

Message 4 of 8
latest reply
7 REPLIES 7

Sending a Revised Invoice

tyler@ebay
Community Member

Hi @lotzofuniquegoodies - the best course of action for you to take with this customer is to cancel the transaction and have them purchase the item again. 

 

Sending a revised invoice (even if it was an option) would not allow a member to go through checkout a second time if that had already occurred. 

 

Cancel the transaction through eBay to make sure that you get your fees refunded and the transaction removed from your 'pending orders' page in Seller Hub. If you already issued a refund through the transaction in PayPal it will not issue another refund. Thanks!

Tyler,
eBay
Message 2 of 8
latest reply

Sending a Revised Invoice

tyler@ebay 

 

Massage when I try to cancel .

 

Cancel Order.JPG-Lotz

Message 3 of 8
latest reply

Sending a Revised Invoice

Hi @lotzofuniquegoodies - thanks for clarifying! You wouldn't be able to cancel the transaction if the customer opened a PayPal dispute, but once that's resolved you should be able to contact CS for a fee credit. 

 

Thanks!

Tyler,
eBay
Message 4 of 8
latest reply

Sending a Revised Invoice

tyler@ebay 

@wicks-n-suds 

 

Hello Tyler, Not sure regarding any apps but on a pc is there a Continue Shopping  Button after adding something to cart? Only see Save for Later. If there was this would make it most helpful for customers wishing to combine on purchases and simiplify the the process.

 

-Lotz

Message 5 of 8
latest reply

Sending a Revised Invoice

Hi @lotzofuniquegoodies - looks like there isn't one on the PC. 

 

The app does a better job of letting you get back to browsing and continuing to shop (it pops up a window that you can minimize). 

 

Not sue if there's a 'continue shopping' link planned in the future, but I agree that it could help with situations like these. Thanks!

Tyler,
eBay
Message 6 of 8
latest reply

Sending a Revised Invoice

Thanks tyler@ebay  . Good to know. This is why some buyers have so many problems combining on shipping. Shouldn't be rocket science. Unfortunately because this isn't available for the pc it's causing sellers to lose sales in these scenarios. I find its easier to shop on a pc so you can see ALL the details on a full sized screen.

 

-Lotz

Message 7 of 8
latest reply

Sending a Revised Invoice

tyler@ebay 

 

Transaction that was refunded is still getting the following displays and unable to purg.

Tasks.JPG

 

Open Task.JPG

 

 

Also, when you cancel a transaction through the normal procedure it mentions that it will automatically relist the item. This is not happening. Sorry unable to recreate. I've both either seen an error message stating that or have just checked to see if there was some sort of delay with the relisting processing but have been unable to locate.

 

-Lotz

Message 8 of 8
latest reply